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© 2007 Outsell, Inc. All rights reserved. Overview: KM and CI in Information Management Special Libraries Association Denver, Colorado June 6, 2007 Joanne Lustig Vice President & Lead Analyst email@example.com
2 2 KM – Unstable in IM Source: Outsells Information Market and Users Database © 2007 Outsell, Inc. Reproduction strictly prohibited
3 3 Content Domains 83% 51% 36% 31% 26% 23% Source: Outsells Information Market and Users Database © 2007 Outsell, Inc. Reproduction strictly prohibited
4 4 Information asset management Best practices/lessons learned Integrated portals Digitized collections Expert databases Key Areas of Focus
5 5 KM in Government
6 6 Collaboration Communities of Practice Social bookmarking Wikis Key Areas of Focus
7 7 Bookmarking at Lucent Source: http://www.urlgreyhot.com/personal/node/2463
8 8 CI – Holding Its Own Source: Outsells Information Market and Users Database © 2007 Outsell, Inc. Reproduction strictly prohibited
9 9 Shifting Priorities External content Customized products Physical library Analysis Consulting
10 Competitor Information: Users Biggest Unmet Need Marketing R&D Executive Management Sales
11 Government Gap: Private Company Information
12 #1 Put info on the desktop #2 Locate information and experts #3 Provide competitive intelligence Most Valuable Roles
13 Opportunity Abounds!
14 http://www.outsellinc.com Come By and Visit Us Outsell, Inc. | EPS Ltd. 330 Primrose Road, Suite 510 Burlingame, CA 94010 Tel. 650.342.6060 Fax 650.342.7135 7-15 Rosebery Avenue London, EC1R 4SP Tel. +44 (0)20 7837 3345 Fax +44 (0)20 7837 8901
15 Outsell, Inc. is the sole and exclusive owner of all copyrights in this document, including but not limited to the textual and graphic content and the organization, layout, and display of the information and data contained herein. As a user of this document, you acknowledge that you are a licensee of Outsell's copyrights and that Outsell, Inc. retains title to all Outsell copyrights in the document. You are not permitted to resell, distribute, disseminate, disclose, copy, or otherwise make use of the information contained in this document unless your organization has obtained a content license from Outsell. Wherever and whenever the document, or any portion thereof, is disseminated by your organization with the permission of Outsell, Inc., it must bear the following in a prominent location: © Outsell, Inc. All rights reserved. To purchase multiple copies and/or licensing rights for this report, please e-mail us at firstname.lastname@example.org. The information, analysis, and opinions (the Content) contained herein are based on the qualitative and quantitative research methods of Outsell, Inc. and its staffs extensive professional expertise in the industry. Outsell has used its best efforts and judgment in the compilation and presentation of the Content and to ensure to the best of its ability that the content is accurate as of the date published. However, the industry information covered by this report is subject to rapid change. Outsell makes no representations or warranties, express or implied, concerning or relating to the accuracy of the Content in this report and Outsell assumes no liability related to claims concerning the Content of this report. Outsell is the only worldwide market research and consulting company that delivers must-have intelligence and advice to publishers and information providers. We analyze markets, companies, and trends, and provide fact-based recommendations for high-level executives and product development, marketing, and strategy teams. In addition, we work with information managers to benchmark spending and demonstrate best practices. Outsell invests significantly in original research each year to guide clients in optimizing their strategies, plans, and performance.
© 2009 Outsell, Inc. All rights reserved. Evolving User Preferences: Implications for Information Management SLA DPHT Spring Meeting Napa, California Tuesday,
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