1. Leading People Through Turmoil & Change... Without Losing Your Mind Peg C. Neuhauser

2. Takes a licking and keeps on ticking. Takes a licking and keeps on ticking.

3. Top Ten Signs of Burnout 10. Youre so tired, you now answer the phone with just: What? 9. Your friends call to ask how youve been and you immediately scream Get off my back!! 8. Your garbage can is your in box. 7. You wake up to discover your bed is on fire, but go back to sleep because you just dont care. 6. You have so much on your mind, youve forgotten how to login. 5. Visions of the upcoming weekend help you make it through Monday. 4. You dont set your alarm anymore because you know the pager will go off before the alarm does. 3. You leave for a party and instinctively bring your ID badge. 2. Your DayTimer/Work Planner exploded a week ago. 1. You think about how relaxing it would be if you were in jail right now.

4. 5 Key Messages from the Interviews If Youre not Dead, It Cant be That Bad Its Skill That Takes Practice Nobodys Perfect Dont Look Back Dont Wait for the Right Circumstances

5. Adapted from: The Corporate Athlete By Jack L. Groppel, Ph.D Think of yourself as a sprinter… …instead of a marathoner.

6. Energy Recovery Rituals Every 90-120 minutes you need an energy recovery action.

7. Take spontaneous breaks for chocolate and take someone with you

8. Game Plan for Leading Change

9. Managing Expectations TIME Morale Change Process Starts Everything looks like failure in the middle. Everything looks like failure in the middle. Journey Through Hell

10. The Changes Keep Coming TIME Morale TIME Morale TIME Morale TIME Morale TIME Morale TIME Morale TIME Morale TIME Morale

11. Create the Sweep Effect You only need 25% of the population committed to the cause. There is a hard core terminally negative (10-15%). Focus the majority of your energy on the committed core and sweep the rest along. You only need 25% of the population committed to the cause. There is a hard core terminally negative (10-15%). Focus the majority of your energy on the committed core and sweep the rest along.

12. The Power of Knowing Each Other Who Are Your Connectors?

13. Connectors Inside the Group Julia Alex Joan Jean Carol Pat Lisa Eric Kate Doug Randy Alan

14. Connectors Across Groups John Julia Alex Joan Jean Carol Pat Eric Doug Randy Alan Mary Jim Gene Kelly Ben Melissa Ken Kim Jo Mandy Joyce Mark Bill Mary Ann Denise Bob Janet Jerry

15. Ripen Carefully Understand that ripening the issue is the most dangerous phase of the change process. Ripening comes in the early stages right after coming up with the original idea for the change. –What is the power org chart for this change? –Gaining some momentum of interest or enthusiasm about the idea. Ripening comes in the early stages right after coming up with the original idea for the change. –What is the power org chart for this change? –Gaining some momentum of interest or enthusiasm about the idea.

16. After a Merger Three culture goals after a merger Three culture goals after a merger One dominates and absorbs the other Blend the best of both Stay Separate

17. Be careful how you tell your story. Youre the one who has to live with it. Be careful how you tell your story. Youre the one who has to live with it.