1. WORKSHOP INTRODUCTION AN INTRODUCTION TO ISO 9000 QUALITY MANAGEMENT SYSTEMS FOR AERONAUTICAL INFORMATION SERVICES

2. SUMMARY Outlines workshop objectiveOutlines workshop objective Provides the backgroundProvides the background Explains the methodsExplains the methods Introduces the manualIntroduces the manual

3. BACKGROUND

4. ICAO Annex 15 - 12th Edition, includes the following requirements:ICAO Annex 15 - 12th Edition, includes the following requirements:

5. 3.2 Quality System 3.2.1 Each Contracting State shall take all necessary measures to introduce a properly organized quality system containing procedures, processes and resources necessary to implement quality management at each function stage as outlined in 3.1.7 above. The execution of such quality management shall be made demonstrable for each function stage, when required.3.2.1 Each Contracting State shall take all necessary measures to introduce a properly organized quality system containing procedures, processes and resources necessary to implement quality management at each function stage as outlined in 3.1.7 above. The execution of such quality management shall be made demonstrable for each function stage, when required.

6. 3.2 Quality System 3.2.2 Recommendation.— The quality system established in accordance with 3.2.1 should be in conformity with the International Organization for Standardization (ISO) 9000 series of quality assurance standards, and certified by an approved organization.3.2.2 Recommendation.— The quality system established in accordance with 3.2.1 should be in conformity with the International Organization for Standardization (ISO) 9000 series of quality assurance standards, and certified by an approved organization.

7. Note International Organization for Standardization (ISO) 9000 series of quality assurance standards provide a basic framework for the development of a quality assurance programme.International Organization for Standardization (ISO) 9000 series of quality assurance standards provide a basic framework for the development of a quality assurance programme. The details of a successful programme are to be formulated by each State and in most cases is unique to the State organization.The details of a successful programme are to be formulated by each State and in most cases is unique to the State organization.

8. 3.2 Quality System 3.2.3 Within the context of a quality system, the skills and knowledge required for each function shall be identified and personnel assigned to perform those functions shall be appropriately trained. States shall ensure that personnel possess the skills and competencies required to perform specific assigned functions, and appropriate records shall be maintained so that the qualifications of personnel can be confirmed. Initial and periodic assessments shall be established that require personnel to demonstrate the required skills and competencies. Periodic assessments of personnel shall be used as a means to detect and correct shortfalls.3.2.3 Within the context of a quality system, the skills and knowledge required for each function shall be identified and personnel assigned to perform those functions shall be appropriately trained. States shall ensure that personnel possess the skills and competencies required to perform specific assigned functions, and appropriate records shall be maintained so that the qualifications of personnel can be confirmed. Initial and periodic assessments shall be established that require personnel to demonstrate the required skills and competencies. Periodic assessments of personnel shall be used as a means to detect and correct shortfalls.

9. 3.2 Quality System 3.2.4 States shall ensure that established procedures exist in order that aeronautical data at any moment is traceable to its origin so as to allow any data anomalies or errors, detected during the production/maintenance phases or in operational use, to be corrected.3.2.4 States shall ensure that established procedures exist in order that aeronautical data at any moment is traceable to its origin so as to allow any data anomalies or errors, detected during the production/maintenance phases or in operational use, to be corrected.

10. 3.2.5 The established quality system shall provide users with the necessary assurance and confidence that distributed aeronautical information/data satisfy stated requirements for data quality (accuracy, resolution, integrity) and for data traceability by the use of appropriate procedures in every stage of data production or data modification process. The system shall also provide assurance of the applicability period of intended use of aeronautical data as well as that the agreed distribution dates will be met.The established quality system shall provide users with the necessary assurance and confidence that distributed aeronautical information/data satisfy stated requirements for data quality (accuracy, resolution, integrity) and for data traceability by the use of appropriate procedures in every stage of data production or data modification process. The system shall also provide assurance of the applicability period of intended use of aeronautical data as well as that the agreed distribution dates will be met.

11. 3.2.8 Contracting States shall ensure the integrity of aeronautical data to the following levelsContracting States shall ensure the integrity of aeronautical data to the following levels –a)critical data, integrity level 1 x 10-8 –b)essential data, integrity level 1 x 10-5 –c)routine data, integrity level 1 x 10-3

12. Latest amendment 36 The execution of such quality management systems shall be made demonstrable for each function stage, when required.The execution of such quality management systems shall be made demonstrable for each function stage, when required. ISO9001 certification - recommendationISO9001 certification - recommendation

13. Latest amendment 36 3.2.5 Each quality management system shall include the necessary policies, processes and procedures, including those for the use of metadata, to ensure and verify that aeronautical data is traceable throughout the aeronautical information data chain so as to allow any data anomalies or errors, detected in use to be identified by root cause, corrected and communicated to affected users.3.2.5 Each quality management system shall include the necessary policies, processes and procedures, including those for the use of metadata, to ensure and verify that aeronautical data is traceable throughout the aeronautical information data chain so as to allow any data anomalies or errors, detected in use to be identified by root cause, corrected and communicated to affected users.

14. Comment AIS is a process oriented activityAIS is a process oriented activity The stringent integrity requirements emphasise the need for rigorous quality controls.The stringent integrity requirements emphasise the need for rigorous quality controls. Annex 15 recognises as appropriate for use the ISO 9000 series of standards.Annex 15 recognises as appropriate for use the ISO 9000 series of standards. The text of the requirement stresses the need for assurance rather than only quality control.The text of the requirement stresses the need for assurance rather than only quality control.

15. AIS Team and CIP Objective In recognition of these points and to obtain the advantages from adopting a common approach to QA in AIS EATMP AIS Team agreed to use the ISO 9000 series as the basis for its quality assurance activities.In recognition of these points and to obtain the advantages from adopting a common approach to QA in AIS EATMP AIS Team agreed to use the ISO 9000 series as the basis for its quality assurance activities. ECIP Objective for all ECAC Area States to achieve Certification to ISO 9002 by 2003.ECIP Objective for all ECAC Area States to achieve Certification to ISO 9002 by 2003.

16. The EAD Common reference database of AIS information in the ECAC AreaCommon reference database of AIS information in the ECAC Area Includes provisions for the service to be quality assured to ISO 9000Includes provisions for the service to be quality assured to ISO 9000 to ensure interoperability by the mutual recognition of externally audited QA.to ensure interoperability by the mutual recognition of externally audited QA. http://www.eurocontrol.int/ead

17. AIS QA Awareness Programme Under the AIS AHEAD ProgrammeUnder the AIS AHEAD Programme Developing the necessary support to States to implementation QA in AISDeveloping the necessary support to States to implementation QA in AIS AIS QA Awareness ProgrammeAIS QA Awareness Programme This workshop is part of the Awareness ProgrammeThis workshop is part of the Awareness Programme Repeat of the first in a series of workshopsRepeat of the first in a series of workshops

18. ISO 9001 Implementation ECAC AIS

19. WORKSHOP OBJECTIVE Introduction to ISO 9000 Quality Management SystemsIntroduction to ISO 9000 Quality Management Systems General understanding of Quality AssuranceGeneral understanding of Quality Assurance Detailed understanding of the requirements of ISO 9001Detailed understanding of the requirements of ISO 9001 Briefing on the resource requirements and the benefitsBriefing on the resource requirements and the benefits basic principle is not to train people in QA but to help people to help themselves.basic principle is not to train people in QA but to help people to help themselves.

20. METHODS AND TIMETABLE PresentationsPresentations Case studiesCase studies QuizQuiz Group sessionsGroup sessions DiscussionsDiscussions

21. WORKSHOP TEAM Gaëlle Rousseau-Lamour Vadim Turmakin

22. GROUPS ADBCE