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ISO 9000 1 EPSON STAMPING. AIM OF TRAINING awareness and understanding  To promote awareness and understanding of ISO 9000 standards and its requirements.

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Presentation on theme: "ISO 9000 1 EPSON STAMPING. AIM OF TRAINING awareness and understanding  To promote awareness and understanding of ISO 9000 standards and its requirements."— Presentation transcript:

1 ISO EPSON STAMPING

2 AIM OF TRAINING awareness and understanding  To promote awareness and understanding of ISO 9000 standards and its requirements among staff. Quality Policy and Objectives  To communicate our Quality Policy and Objectives for ensuring its understanding at all levels. howachieve  To explain how we will achieve our quality policies and objectives.  To educate all the staff to perform their activities in documented procedures accordance with the documented procedures. 2 EPSON STAMPING

3 INTRODUCTION WHAT IS ISO 9000 ? fundamentals terminologyfor quality management systems.  ISO 9000 describes fundamentals of quality management systems, and specifies the terminology for quality management systems. 3 EPSON STAMPING

4 ISO 9000 : 1994 ISO 9001, Quality systems design / development - Model for quality assurance in design / development, production, installation and servicing ISO 9002, Quality systems production, installation - Model for quality assurance in production, installation and servicing and servicing ISO 9003, Quality systems final inspection and test - Model for quality assurance in final inspection and test ISO 9004, Quality management & quality system elements Guidelines - Guidelines 4 EPSON STAMPING

5 5 GENERIC COMPARISON OF ISO 9001 : 1994 TO ISO 9003 : 1994 Quality System ElementsISO 9001ISO 9002ISO Management Responsibility  4.2 Quality System  4.3 Contract Review  4.4 Design Control  N.A. 4.5 Document and Data Control  4.6 Purchasing  N.A. 4.7 Control of Customer-Supplied Product  4.8 Product Identification and Traceability  4.9 Process Control  N.A Inspection and Testing  EPSON STAMPING

6 Quality System ElementsISO 9001ISO 9002ISO Control of Inspection, Measuring and Test Equipment  4.12 Inspection and Test Status  4.13 Control of Non-conforming Product  4.14 Corrective and Preventive Action  4.15 Handling, Storage, Packaging, Preservation and Delivery  4.16 Control of Quality Records  4.17 Internal Quality Audits  4.18 Training  4.19 Servicing  4.20 Statistical Techniques  6 GENERIC COMPARISON OF ISO 9001 : 1994 TO ISO 9003 : 1994 EPSON STAMPING

7 ISO 9000 : 2000 ISO 9001, Quality management systems requirements - Specifies requirements for demonstrating an organization’s capability to provide products that meet customer and applicable regulatory requirements. (Revision of ISO 9001 : 1994, ISO 9002 : 1994 and ISO 9003 : 1994) ISO 9004, Quality management systems Guidelines - Guidelines for performance improvements 77 EPSON STAMPING

8 8 ISO 9001 : Clauses : 4.0 Quality Management System 5.0 Management Responsibility 6.0 Resource Management 7.0 Product Realization 8.0 Measurement, Analysis and Improvement

9 EPSON STAMPING 9 4 Quality Management system The organization shall establish, document, implement, maintain and continually improve its quality management system in accordance with ISO 9001 requirements.

10 EPSON STAMPING 10 Level Quality Manual Quality Procedure Work Instruction Data Document Hierarchy

11 EPSON STAMPING 11 Document Hierarchy (Cont’d) Level 1 : Quality Manual Explanation of overall quality system of Stamping Division. QM Level 1

12 EPSON STAMPING 12 Level 2 : Quality Procedure Conventions relating to operation methods and responsibilities related to carry out some specific task or operation. Document Hierarchy (Cont’d) QP Level 2

13 EPSON STAMPING 13 Document Hierarchy (Cont’d) Level 3 : Work Instruction Describes conditions, criteria, methods, procedures and responsibilities related to carry out some specific task or operation. WI Level 3

14 Level 4 : Data Type of records, forms, cards, etc. Document Hierarchy (Cont’d) EPSON STAMPING 14 Level 4

15 EPSON STAMPING 15 Why the need for Documentation?  It describes the management system.  It provides a positive means of communicating company’s policy and requirements.  It defines process control and provides for quality control.  It ensures continuity of the system through controlled changes.  It provides the basis for auditing.  What is written carries authority and provide record for reference.

16 EPSON STAMPING 16 5 Management Responsibility 5.1 Management commitments Top management shall provide evidence of its commitment by: a) communicating the importance of meeting customer requirements b) establishing Quality Policy and Quality Objectives c) conducting management reviews

17 EPSON STAMPING Customer focus Top management shall ensure that customer needs and expectations are determined, converted into requirements customer satisfaction and fulfilled with the aim of achieving customer satisfaction. 5 Management Responsibility

18 EPSON STAMPING 18 5 Management Responsibility 5.3 Quality policy Top management shall ensure that the Quality Policy: b) is communicated and understood c) is reviewed for continuing suitability QUALITY POLICY a) includes a commitment to meeting requirements and to continual improvement

19 EPSON STAMPING 19 Quality policy Quality policy of Singapore EPSON We build quality into our product in every process by all the staff performing to their maximum capacity. 1.QUALITY ASSURANCE QUALITY

20 EPSON STAMPING 20 Quality policy Quality policy of Singapore EPSON 2. CUSTOMER FIRST Customer satisfaction is our first priority in our activities and we constantly improve to achieve it. CUSTOMER SATISFACTION

21 EPSON STAMPING 21 Quality policy Quality policy of Singapore EPSON 3. FACT CONTROL We act on the decision from realities principle : “Go to the real location, Look at the real thing, and Consider the real circumstances.”

22 EPSON STAMPING 22 5 Management Responsibility 5.4 Planning Quality objectives Quality objectives : Top management shall ensure that Quality objectives are established at relevant functions within the organization. The objectives shall be measurable and consistent with the Quality Policy.

23 EPSON STAMPING 23 SEP STAMPING QUALITY OBJECTIVES LOT PASSING RATE 1.To attain a LOT PASSING RATE of 98 % OR HIGHER 98 % OR HIGHER in the Fiscal Year LOT PASSING RATE = No. of Lots Passed No. of Lots Inspected X 100 % Definition :

24 EPSON STAMPING 24 SEP STAMPING QUALITY OBJECTIVES PROCESS YIELD RATE 2.To attain a PROCESS YIELD RATE of 99.5 % OR HIGHER 99.5 % OR HIGHER in the Fiscal Year Total GOOD Quality Parts (k) Total Quantity Produced (k) X 100 % PROCESS YIELD RATE = Definition :

25 EPSON STAMPING 25 SEP STAMPING QUALITY OBJECTIVES DIE SET MAKING F-COST 3.To attain a DIE SET MAKING F-COST 3 % OR LOWER of 3 % OR LOWER in the Fiscal Year DIE SET MAKING F-COST = Total F-Cost Total Sales X 100 % Definition :

26 EPSON STAMPING 26 5 Management Responsibility 5.4 Planning Quality planning Top management shall ensure that the resources needed to achieve the quality objectives are identified and planned.

27 EPSON STAMPING 27 5 Management Responsibility 5.5 Administration Responsibility and authority QM Management representative Internal communication Quality manual Control of document Control of quality records

28 EPSON STAMPING 28 5 Management Responsibility 5.6 Management review planned Management review shall be conducted at planned intervalscontinuing suitability, adequacy intervals to ensure its continuing suitability, adequacy & effectiveness. & effectiveness.

29 EPSON STAMPING 29 6 Resource Management 6.1 Provision of resources The organization shall determine and provide the resources needed: a) to implement and improve the processes. b) to address customer satisfaction. These resources include people, suppliers, information, infrastructure, work environment & financial resources.

30 EPSON STAMPING 30 6 Resource Management 6.2 Human resources 6.2.1Assignment of personnel The assigned personnel shall be competent on the basis education, training, skills and experience. of applicable education, training, skills and experience. GREAT JOB

31 EPSON STAMPING 31 6 Resource Management 6.2.2Training, awareness and competency The organization shall : a) identify competency needs for personnel performing activities affecting quality ; 6.2 Human resources b) Provide training to satisfy these needs ;

32 EPSON STAMPING 32 6 Resource Management 6.2.2Training, awareness and competency (cont...) The organization shall : 6.2 Human resources c) Evaluate the effectiveness of the training provided ; d) Maintain appropriate qualifications & training records.

33 EPSON STAMPING 33 6 Resource Management 6.3 Facilities The organization shall provide and maintain the facilities to ensure that the facilities continue to meet operational needs. Workspace Equipment Communication Transport Hardware & software

34 EPSON STAMPING 34 6 Resource Management 6.4 Work environment The work environment is a combination of human and physical factors. These factors influence motivation, satisfaction and performance of people, potentially enhancing the performance of the organization.

35 EPSON STAMPING 35 6 Resource Management 6.4 Work environment (cont...) human factors Examples of human factors affecting the work environment include : creative work methodologies and opportunities for greater involvement of all people safety rules and guidance, including use of protective equipment special facilities for people in the organization

36 EPSON STAMPING 36 6 Resource Management 6.4 Work environment (cont...) physical factors Examples of physical factors affecting the work environment include : heat noise light hygiene humidity cleanliness vibration pollution air flow

37 EPSON STAMPING 37 7 PRODUCT REALIZATION 7.1 Planning of realization processes Product realization is that sequence of processes required to achieve the product. START CUSTOMER REQUIREMENTS DESIGN OF DIE-SET ASSEMBLY FIRST ARTICLE MASS PRODUCTION INSPECTION SECONDARY PROCESSES QA INSPECTION DELIVERY END

38 EPSON STAMPING 38 7 PRODUCT REALIZATION 7.1 Planning of realization processes (cont...) In planning the processes for realization of product, the organization shall determine: quality objectives quality objectives for the product resources and facilities the need to provide resources and facilities verification and validationcriteria for verification and validation activities, and the criteria for acceptability acceptability records records to provide confidence of conformity of the processes and resulting product

39 EPSON STAMPING 39 7 PRODUCT REALIZATION 7.2 Customer-related processes Identification of customer requirements Review of product requirements product requirements availability, delivery and support conducted prior to acceptance of an order to ensure: Customer communication contract review

40 EPSON STAMPING 40 7 PRODUCT REALIZATION 7.3 Design and / or development Design and / or development planning The planning shall determine: stages of design processes review, verification and validation activities responsibilities and authorities

41 EPSON STAMPING 41 7 PRODUCT REALIZATION 7.3 Design and / or development Design and / or development inputs


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