1. Performance Measurement: Defining Results Tutorial #1 for AmeriCorps
Performance Measurement: Defining Results Tutorial #1 for AmeriCorps*VISTA

2. This tutorial will cover:
Uses of Performance Measurement
Performance Measurement Requirements
Introduction to the Project Plan
Performance Measurement Six Steps
What are Results? Output, Intermediate Outcome, End Outcome
Results Examples
Additional Resources

3. Uses of Performance Measurement
Internal program assessment and improvement
Fundraising
Communicating with stakeholders
Project monitoring and technical assistance
Corporation reports and publications

4. Performance Measurement Requirements

5. Performance Measurement Requirements
One project plan containing one or more goals

6. Performance Measurement Requirements
One project plan containing one or more goals
Identify activities and results for each goal

7. Performance Measurement Requirements
One project plan containing one or more goals
Identify activities and results for each goal
Results are written as outputs, intermediate outcomes, or end outcomes

8. Performance Measurement Requirements
One project plan containing one or more goals
Identify activities and results for each goal
Results are written as outputs, intermediate outcomes, or end outcomes
Label 3-5 of these results as “performance measures”

9. Performance Measurement Requirements
One project plan containing one or more goals
Identify activities and results for each goal
Results are written as outputs, intermediate outcomes, or end outcomes
Label 3-5 of these results as “performance measures”
One Output

10. Performance Measurement Requirements
One project plan containing one or more goals
Identify activities and results for each goal
Results are written as outputs, intermediate outcomes, or end outcomes
Label 3-5 of these results as “performance measures”
One Output
One Intermediate Outcome

11. Performance Measurement Requirements
One project plan containing one or more goals
Identify activities and results for each goal
Results are written as outputs, intermediate outcomes, or end outcomes
Label 3-5 of these results as “performance measures”
One Output
One Intermediate Outcome
One End Outcome

12. Performance Measurement Requirements
One project plan containing one or more goals
Identify activities and results for each goal
Results are written as outputs, intermediate outcomes, or end outcomes
Label 3-5 of these results as “performance measures”
One Output
One Intermediate Outcome
One End Outcome
Identify indicators, targets, and instruments for each performance measure

13. AmeriCorps*VISTA Project Plan
Column A
Goals, Activities, and Results
Column B
Date(s)
Column C Project Reporting
GOAL 1
Activities
Results
Outputs
Intermediate Outcomes
End Outcomes
GOAL 2
 Activities
 Results
GOAL Etc.

14. AmeriCorps*VISTA Project Plan
Column A
Goals, Activities, and Results
Column B
Date(s)
Column C Project Reporting
GOAL 1
Activities
Results
Outputs
Intermediate Outcomes
End Outcomes
GOAL 2
 Activities
 Results
GOAL Etc.

15. AmeriCorps*VISTA Project Plan
Column A
Goals, Activities, and Results
Column B
Date(s)
Column C Project Reporting
GOAL 1
Activities
Results
Outputs
Intermediate Outcomes
End Outcomes
GOAL 2
 Activities
 Results
GOAL Etc.

16. AmeriCorps*VISTA Project Plan
Column A
Goals, Activities, and Results
Column B
Date(s)
Column C Project Reporting
GOAL 1
Activities
Results
Outputs
Intermediate Outcomes
End Outcomes
GOAL 2
 Activities
 Results
GOAL Etc.

17. Performance Measurement Six Steps
Performance measurement is a six-step process for regularly measuring your program results.

18. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan

19. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan
The logic model describes your AmeriCorps*VISTA project. Use it to identify your project activities and what you will measure to gauge the success of your project.

20. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan
2. Develop PM Plan

21. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan
Identifying your data sources and data collectors. Determine a timeline for data collection, analysis, and reporting
2. Develop PM Plan

22. 1. Develop Logic Model & Project Plan 3. Develop and Test Instruments
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan
2. Develop PM Plan
3. Develop and Test Instruments

23. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan
Adapt existing instruments or develop your own; pilot test to make sure instruments collect valid, appropriate information
2. Develop PM Plan
3. Develop and Test Instruments

24. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan
2. Develop PM Plan
3. Develop and Test Instruments
4. Collect Data

25. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan
Go out and collect your data (e.g., fill out attendance sheets, administer surveys, conduct interviews)
2. Develop PM Plan
3. Develop and Test Instruments
4. Collect Data

26. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan
2. Develop PM Plan
5. Analyze Data
3. Develop and Test Instruments
4. Collect Data

27. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan
Aggregate and analyze data; generate summary info (totals, averages, etc)
2. Develop PM Plan
5. Analyze Data
3. Develop and Test Instruments
4. Collect Data

28. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
6. Report Results
1. Develop Logic Model & Project Plan
2. Develop PM Plan
5. Analyze Data
3. Develop and Test Instruments
4. Collect Data

29. Write progress report; include your performance measurement results
Performance Measurement Six Steps
6. Report Results
1. Develop Logic Model & Project Plan
Write progress report; include your performance measurement results
2. Develop PM Plan
5. Analyze Data
3. Develop and Test Instruments
4. Collect Data

30. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan
6. Report Results
2. Develop PM Plan
5. Analyze Data
3. Develop and Test Instruments
4. Collect Data

31. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan
6. Report Results
Continuous Program Improvement
2. Develop PM Plan
5. Analyze Data
3. Develop and Test Instruments
4. Collect Data

32. 1. Develop Logic Model & Project Plan
Performance Measurement Six Steps
1. Develop Logic Model & Project Plan
6. Report Results
Continuous Program Improvement
2. Develop PM Plan
5. Analyze Data
3. Develop and Test Instruments
4. Collect Data

33. What Are Results?

34. What Are Results?
Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities

35. What Are Results?
Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities
Outputs: Services delivered and products completed by VISTA members

36. What Are Results?
Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities
Outputs: Services delivered and products completed by VISTA members
Outcomes: Changes or benefits that occur as a result of services delivered

37. What Are Results?
Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities
Outputs: Services delivered and products completed by VISTA members
Outcomes: Changes or benefits that occur as a result of services delivered
Intermediate Outcomes: Changes that are short of the “final” result you hope to achieve each year

38. What Are Results?
Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities
Outputs: Services delivered and products completed by VISTA members
Outcomes: Changes or benefits that occur as a result of services delivered
Intermediate Outcomes: Changes that are short of the “final” result you hope to achieve each year
End Outcomes: The most significant changes that your AmeriCorps*VISTA project hopes to achieve each year

39. Scenario for Example Results
Community-based organization (CBO) has existing mentoring program, but faces challenges in recruiting and retaining volunteer mentors.
CBO unable to deliver high-quality service to youth.
VISTA members will serve with CBO to develop system to recruit, train and support volunteer mentoring program.

40. Outputs
Position descriptions for volunteer mentors
Written procedures for screening volunteer mentors
Tracking database
Training curriculum for new volunteer mentors
Written procedures to provide ongoing support to volunteer mentors
Agency staff complete training in new systems and procedures
Outputs answer the question, “How much service did we do?” They do NOT answer the question, “What changed as a result of the service?”

41. Intermediate Outcomes
Trained agency personnel demonstrate understanding of how to use new system and procedures (new knowledge and skills).
Agency personnel use new systems and procedures to recruit, train, and support volunteer mentors (changes in behavior).
Intermediate outcomes are important milestones on the way to achieving end outcomes. Achieving intermediate outcomes can lead to attaining end outcomes.

42. End Outcomes
More youth are served by volunteer mentors under the new system than were served under the previous system (increased organizational capacity).
More youth experience a close and stable relationship with a caring adult, because a greater proportion of volunteer mentors complete their service commitments (improved quality of service).
End outcomes are changes that reflect the overarching goals of your AmeriCorps*VISTA project.

43. Additional Resources:
Contact your CNCS State Office
Contact Project STAR