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Performance Measurement: Defining Results Tutorial #1 for AmeriCorps*VISTA.

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Presentation on theme: "Performance Measurement: Defining Results Tutorial #1 for AmeriCorps*VISTA."— Presentation transcript:

1 Performance Measurement: Defining Results Tutorial #1 for AmeriCorps*VISTA

2 This tutorial will cover: 1. Uses of Performance Measurement 2. Performance Measurement Requirements 3. Introduction to the Project Plan 4. Performance Measurement Six Steps 5. What are Results? Output, Intermediate Outcome, End Outcome 6. Results Examples 7. Additional Resources

3 Uses of Performance Measurement Internal program assessment and improvement Fundraising Communicating with stakeholders Project monitoring and technical assistance Corporation reports and publications

4 Performance Measurement Requirements

5 One project plan containing one or more goals One project plan containing one or more goals

6 Performance Measurement Requirements One project plan containing one or more goals One project plan containing one or more goals Identify activities and results for each goal Identify activities and results for each goal

7 Performance Measurement Requirements One project plan containing one or more goals One project plan containing one or more goals Identify activities and results for each goal Identify activities and results for each goal Results are written as outputs, intermediate outcomes, or end outcomes Results are written as outputs, intermediate outcomes, or end outcomes

8 Performance Measurement Requirements One project plan containing one or more goals One project plan containing one or more goals Identify activities and results for each goal Identify activities and results for each goal Results are written as outputs, intermediate outcomes, or end outcomes Results are written as outputs, intermediate outcomes, or end outcomes Label 3-5 of these results as performance measures Label 3-5 of these results as performance measures

9 Performance Measurement Requirements One project plan containing one or more goals One project plan containing one or more goals Identify activities and results for each goal Identify activities and results for each goal Results are written as outputs, intermediate outcomes, or end outcomes Results are written as outputs, intermediate outcomes, or end outcomes Label 3-5 of these results as performance measures Label 3-5 of these results as performance measures - -One Output

10 Performance Measurement Requirements One project plan containing one or more goals One project plan containing one or more goals Identify activities and results for each goal Identify activities and results for each goal Results are written as outputs, intermediate outcomes, or end outcomes Results are written as outputs, intermediate outcomes, or end outcomes Label 3-5 of these results as performance measures Label 3-5 of these results as performance measures - -One Output - -One Intermediate Outcome

11 Performance Measurement Requirements One project plan containing one or more goals One project plan containing one or more goals Identify activities and results for each goal Identify activities and results for each goal Results are written as outputs, intermediate outcomes, or end outcomes Results are written as outputs, intermediate outcomes, or end outcomes Label 3-5 of these results as performance measures Label 3-5 of these results as performance measures - -One Output - -One Intermediate Outcome - -One End Outcome

12 Performance Measurement Requirements One project plan containing one or more goals One project plan containing one or more goals Identify activities and results for each goal Identify activities and results for each goal Results are written as outputs, intermediate outcomes, or end outcomes Results are written as outputs, intermediate outcomes, or end outcomes Label 3-5 of these results as performance measures Label 3-5 of these results as performance measures –One Output –One Intermediate Outcome –One End Outcome Identify indicators, targets, and instruments for each performance measure Identify indicators, targets, and instruments for each performance measure

13 AmeriCorps*VISTA Project Plan Column A Goals, Activities, and Results Column B Date(s) Column C Project Reporting GOAL 1 Activities Results Outputs Intermediate Outcomes End Outcomes GOAL 2 Activities Results Outputs Intermediate Outcomes End Outcomes GOAL 3 Etc.

14 AmeriCorps*VISTA Project Plan Column A Goals, Activities, and Results Column B Date(s) Column C Project Reporting GOAL 1 Activities Results Outputs Intermediate Outcomes End Outcomes GOAL 2 Activities Results Outputs Intermediate Outcomes End Outcomes GOAL 3 Etc.

15 AmeriCorps*VISTA Project Plan Column A Goals, Activities, and Results Column B Date(s) Column C Project Reporting GOAL 1 Activities Results Outputs Intermediate Outcomes End Outcomes GOAL 2 Activities Results Outputs Intermediate Outcomes End Outcomes GOAL 3 Etc.

16 AmeriCorps*VISTA Project Plan Column A Goals, Activities, and Results Column B Date(s) Column C Project Reporting GOAL 1 Activities Results Outputs Intermediate Outcomes End Outcomes GOAL 2 Activities Results Outputs Intermediate Outcomes End Outcomes GOAL 3 Etc.

17 Performance measurement is a six-step process for regularly measuring your program results. Performance Measurement Six Steps

18 1. Develop Logic Model & Project Plan

19 Performance Measurement Six Steps The logic model describes your AmeriCorps*VISTA project. Use it to identify your project activities and what you will measure to gauge the success of your project. 1. Develop Logic Model & Project Plan

20 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan

21 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan Identifying your data sources and data collectors. Determine a timeline for data collection, analysis, and reporting

22 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments

23 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments Adapt existing instruments or develop your own; pilot test to make sure instruments collect valid, appropriate information

24 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments 4. Collect Data

25 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments 4. Collect Data Go out and collect your data (e.g., fill out attendance sheets, administer surveys, conduct interviews)

26 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments 4. Collect Data 5. Analyze Data

27 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments 4. Collect Data 5. Analyze Data Aggregate and analyze data; generate summary info (totals, averages, etc)

28 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments 4. Collect Data 5. Analyze Data 6. Report Results

29 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments 4. Collect Data 5. Analyze Data 6. Report Results Write progress report; include your performance measurement results

30 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments 4. Collect Data 5. Analyze Data 6. Report Results

31 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments 4. Collect Data 5. Analyze Data 6. Report Results Continuous Program Improvement

32 Performance Measurement Six Steps 1. Develop Logic Model & Project Plan 2. Develop PM Plan 3. Develop and Test Instruments 4. Collect Data 5. Analyze Data 6. Report Results Continuous Program Improvement

33 What Are Results?

34 Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities

35 What Are Results? Outputs: Services delivered and products completed by VISTA members Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities

36 What Are Results? Outputs: Services delivered and products completed by VISTA members Outcomes: Changes or benefits that occur as a result of services delivered Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities

37 What Are Results? Outputs: Services delivered and products completed by VISTA members Outcomes: Changes or benefits that occur as a result of services delivered Intermediate Outcomes: Changes that are short of the final result you hope to achieve each year Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities

38 What Are Results? Outputs: Services delivered and products completed by VISTA members Outcomes: Changes or benefits that occur as a result of services delivered Intermediate Outcomes: Changes that are short of the final result you hope to achieve each year End Outcomes: The most significant changes that your AmeriCorps*VISTA project hopes to achieve each year Outputs and outcomes your AmeriCorps*VISTA project hopes to achieve by engaging in service activities

39 Scenario for Example Results Community-based organization (CBO) has existing mentoring program, but faces challenges in recruiting and retaining volunteer mentors. Community-based organization (CBO) has existing mentoring program, but faces challenges in recruiting and retaining volunteer mentors. CBO unable to deliver high-quality service to youth. CBO unable to deliver high-quality service to youth. VISTA members will serve with CBO to develop system to recruit, train and support volunteer mentoring program. VISTA members will serve with CBO to develop system to recruit, train and support volunteer mentoring program.

40 Position descriptions for volunteer mentors Written procedures for screening volunteer mentors Tracking database Training curriculum for new volunteer mentors Written procedures to provide ongoing support to volunteer mentors Agency staff complete training in new systems and procedures Outputs answer the question, How much service did we do? They do NOT answer the question, What changed as a result of the service? Outputs

41 Trained agency personnel demonstrate understanding of how to use new system and procedures (new knowledge and skills). Agency personnel use new systems and procedures to recruit, train, and support volunteer mentors (changes in behavior). Intermediate outcomes are important milestones on the way to achieving end outcomes. Achieving intermediate outcomes can lead to attaining end outcomes. Intermediate Outcomes

42 More youth are served by volunteer mentors under the new system than were served under the previous system (increased organizational capacity). More youth experience a close and stable relationship with a caring adult, because a greater proportion of volunteer mentors complete their service commitments (improved quality of service). End outcomes are changes that reflect the overarching goals of your AmeriCorps*VISTA project. End Outcomes

43 Additional Resources: Contact your CNCS State Office Contact Project STAR www.projectstar.org 1-800-548-3656 star@aiweb.com


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