1. ::1:: ResNet 2008 ResNet Changes at Indiana University Changes for the Last 2 Years and for the 2008 Fall Move-In

2. ::2:: ResNet 2008 ResNet Changes at Indiana University Agenda Introduction to RITS RITS Partners & Relationships RITS Organization overview Review of Major Changes Move-In Prep for Fall 2008 Discussion / Questions

3. ::3:: ResNet 2008 ResNet Changes at Indiana University Introduction to RITS Residential IT Services is a group in University IT Services – Central Computing RITS – 2 areas of Responsibility –Residents connected to the network – 11,000 in 14 Residence Halls –Supervise 30 computer labs in Residence Halls – about 300 computers

4. ::4:: ResNet 2008 ResNet Changes at Indiana University Introduction to RITS cont. Yearly timeline – Fall Move-in, Fall Semester, Spring Semester, Summer 3 full-time staff 45 part-time staff – two levels Lead Consultants & Consultants In-room appointments during shifts Mon thru Thur – 4 to 7 & 7 to 10pm

5. ::5:: ResNet 2008 ResNet Changes at Indiana University Introduction to RITS cont. Spring hiring for the Fall Lead consultant training – 3 days before Move-In Consultant training – 2 days before Move-In Move-In (Sweeps) – 4 days Regular shifts then start after Sweeps

6. ::6:: ResNet 2008 ResNet Changes at Indiana University RITS Partners & Relationships Get Connected & DHCP Support Center – call center Noc & Data Jacks * Network Cables * Security & Policy office Labs, Hardware, Software & Printing Campus Housing

7. ::7:: ResNet 2008 ResNet Changes at Indiana University Our Organization at Indiana University RPS – Campus Housing UITS - CS STC CentersSTC Consulting RITS STC Labs In Room Support StaffRTC Consulting RTC Labs All Consultants Paid 30 Labs, 300 computers RPS fund RITS $200 Student Technology Fee per student, per semester 3000 computers

8. ::8:: ResNet 2008 ResNet Changes at Indiana University Review of Changes in Last 2 Years Vista OS preparation Network Cable distribution “Get Connected” software distribution Move-in (Sweeps) process Budget Constraints Wireless Deployment

9. ::9:: ResNet 2008 ResNet Changes at Indiana University Vista OS preparation Development/Testing for Vista Hands on usage - troubleshooting Get Connected development IPV 6 – security concern Login name concern Documentation Ongoing development & production

10. ::10:: ResNet 2008 ResNet Changes at Indiana University Network Cable distribution 13,000 Network packet – bag of cable, CD, Information booklet * Cable pickup, count, clean, & wrap Cable project – attach network cable to data jack Cable tag 13,000 cables connected in a 12 week period **

11. ::11:: ResNet 2008 ResNet Changes at Indiana University “Get Connected” Software Distribution Get Connected CD to the web Fall 2006 – test with Greek Net Spring 2007 – all Residence Halls Immediate updates/problem solving Medium size download Slowed process about 20 minutes

12. ::12:: ResNet 2008 ResNet Changes at Indiana University Move-in (Sweeps) process Move-in process improvement means fewer problem computers Reduced from 5 to 4 days of Sweeps –lowered RITS staff burn-out Appointments scheduled sooner Housing (Center Desks) have RITS Information booklets for distribution

13. ::13:: ResNet 2008 ResNet Changes at Indiana University Budget Constraints January 2006 - How to cut $22,000 in one semester? No Friday shifts – site-check only Shortened shift hours by one hour Combined 4 sites to 2 sites Fall concern – restored 2 sites to 4 Office Hours changes

14. ::14:: ResNet 2008 ResNet Changes at Indiana University Wireless Deployment January 2008 scope – residence halls 10% coverage, about 300 WAPs in common areas – lounges/food courts Academic building have 90% coverage – about 1,400 WAPS Required VPN for security connection

15. ::15:: ResNet 2008 ResNet Changes at Indiana University Wireless Deployment cont. New project – May 1 start – upgrade all existing wireless – 1,700 WAPs Residence halls – install additional 2,700 WAPs - One WAP per 4 rooms – by December 2008 Update all WAPs Academic & Residence Halls to WPA2 standard – Enterprise – better security, no VPN

16. ::16:: ResNet 2008 ResNet Changes at Indiana University Fall Move-In for 2008 Prep starts in February – Completion day is August 1, not August 20th – because something always happens Calendar from Feb. thru Sept. Project list – spreadsheet – 6 pages Twice a Month meeting until May Once a week meetings start in May

17. ::17:: ResNet 2008 ResNet Changes at Indiana University Fall Move-In 2008 Review Service model change – wireless in the residence halls – 4 by August 2 nd year of network cables in room 2 nd year of Get Connected online 2 nd year of Housing (Center Desks) having RITS / UITS Information booklet 2 nd year of Sweeps to 4 days

18. ::18:: ResNet 2008 ResNet Changes at Indiana University Fall Move-In 2008 Changes Documentation changes for RITS staff & partners Process changes for RITS staff & partners Wireless Security Concerns Other changes

19. ::19:: ResNet 2008 ResNet Changes at Indiana University Discussion / Questions Service model changes Wireless Security Move-In (Sweeps) Processes Partners

20. ::20:: ResNet 2008 ResNet Changes at Indiana University Presenter's Contact Information Lowell Furman – lfurman@indiana.edu