1. Benefits Do’s – For Successful Orders Frequently Asked Questions Don'ts – To Avoid Failed Orders

2. 2 Online Benefits With PremierConnect D RIVE IT S TANDARDS ONLY Offer Agreed Configs P ROCESS S PEED Save 1 Day O RDER Q UALITY 50% Less Errors vs Offline A VAILABILITY 24x7 T IME ($) S AVING E LIMINATE M ANUAL W ORK B UYING P OWER Leverage Buying Power Given below are a list of advantages you as a customer would receive for ordering via PremierConnect which links your ERP system directly to the Dell’s supply chain Streamlined procurement process avoiding unnecessary costs Reduction in the time between requisition and delivery Manual work hidden in the procurement process would be eliminated Reduced mistakes (Missing Wrong Returns Damaged) Would help in implementing company-wide purchasing contracts (buying power)

3. 3 Benefits These are in addition to the benefits mentioned in the Second Slide above and are of course also applicable to our new customers who have directly been integrated on the PremierConnect platform. Punchout Editing After creating the basket; you would be having a 30 day timeframe for raising the Purchase Order. If you wish to change the quantity of the products selected during this time, you will be successfully able to do so. Splitting the Purchase Order If you have created one basket with multiple products (e.g. Desktops / Servers / Notebooks), you will have the option of splitting the basket and raise 2 or more different Purchase Orders if required. Basket Aggregation If there are 2 or more baskets created at different times, you will easily be able to raise only one single Purchase Order by combining these baskets.

4. Steps / Do’s to raise a Purchase Order 4 1 For purchasing any products from Dell, do a successful Punchout via your procurement system 2 Create a Purchase Order based on this Punchout basket 3 Raise a Purchase Order only with the Basket generated from the Punchout. You can of course use your basket multiple times as long as the basket number is valid (we have a 30 day validity on the basket) 4 Submit a Purchase Order only once to avoid double bookings. However you can use the Basket ID to create multiple Purchase Orders as necessary 5 Ensure valid Billing and Shipping information are supplied in the Orders Raise a request with the Dell Account Manager if you wish to order products not present in the catalogue; your Dell Account manager will then instantly add the products to your personal catalogue so that orders can be raised electronically For any technical queries, you may drop a mail to Global_B2B_Support@Dell.com or to the Dell Project Manager who was involved in getting the integration doneGlobal_B2B_Support@Dell.com Your ERP systems opens up your personalized Dell catalogue: Premier Page -ID- Having selected the required items, you create a requisition A unique basket reference number is stored on the Dell server This no. - details including products / prices is recd in your ERP for approval After approval, the PO containing the unique no. is sent to Dell 1 2 34 5

5. FAQs – PremierConnect Platform 5 Frequently Asked Questions Q] What do I do if I cannot find the desired products on the Premier Page / Catalogue A] Call the account manager and ask him to publish the products Q] Can I cancel a Order requisition or How do I cancel an Order requisition? A] DO not raise a Purchase Order against the order requisition. The order requisitions do not need to be cancelled and will be automatically expired after 30 days if they are of no further use; no action required from your end Q] Can I combine two or more requisitions in the same Purchase Order? A] Yes you can provided both the basket IDs for adding the basket are supplied in the Purchase Order Q] Can I change the quantity of the products in a basket? A] Yes you can edit the quantity provided your procurement system allows you to do this Q] I have created an E-Quote on the Premier Page, how can I place the order now? A] The E-Quote number will not be recognized by the system and the order will fail. In order to process E-Quotes, the E- Quotes need to be retrieved from the system. Your buyer will need to create a normal shopping session where the E-Quote needs to be retrieved; after which the standard procedure will need to be followed Q] Can I use same Purchase Order number if the products to be ordered are same? A] No, to avoid double bookings the PO number needs to be unique each time you raise an order Q] Can I use the basket to raise multiple orders? A] Yes, provided you do it within the 30 day timeframe and use a unique Purchase Order number

6. 6 Frequently Asked Questions Q] Can I split a basket? E.g. Basket has 5 laptops, 5 servers, can I raise order for 2 laptops only? A] Yes, Splitting the basket / Purchase Order is allowed Q] Can I submit attachments, smart forms in the Purchase Order? A] No, you cannot attach external documents Q] Can I cancel or change the Purchase Order once it is raised? Change orders are not possible as we immediately start production as soon as we have received the order. We manufacture to order, so the product may have been manufactured before we receive the change order. Please contact your Account Manager for further clarification. Q] Can I raise a Purchase Order without supplying the unique basket ID or Quote ID? A] No every time you a raise a Purchase Order you need to do a fresh Punchout, create the basket and follow the standard procedure explained previously Q] Can I type in orders or use free text in Purchase order A] No, you cannot insert free text. Purchase Orders need to be submitted against a valid basket created with the Punchout. The system cannot process any free text entries Where can I get further information for more details Global_B2B_Support@Dell.com FAQs – PremierConnect Platform

7. Things to remember 7 Don'tsWorkaround / Instead Do Do not use the same Purchase Order number / ID for different products ordered at different times Use a unique order number every time you wish to order Do not send orders via smart forms, attachments or free text orders Send orders only via the Procurement system Do not use any random Quote / Basket ID or an ID raised previously. The unique ID is typically valid for 30 days only Do the Punchout every time you need to order products; the unique number will be automatically generated Do not change the price manually before submitting the order. The unique Quote / Basket ID has the product / price information when the basket is created Directly submit the order to avoid any pricing issues