1. Prof. Roy Philip Systems Management Night 1 Tuesday April 28, 2015 An Overview of Management

2. Prof. Roy Philip Systems Management What is an Organization? Two or more persons engaged in a systematic effort to produce goods or services. Group of people intentionally organized to accomplish an overall, common goal or set of goals.

3. Prof. Roy Philip Systems Management What is Management? The process of achieving organizational goals by engaging in the four major functions of planning, organizing, leading, and controlling. It characterizes the process of planning, leading, and directing all or part of an organization, through the deployment or manipulation of resources.

4. Prof. Roy Philip Systems Management Four Functions of Management (1 of 2) Planning – the process of setting goals and deciding how best to achieve them. Organizing – the process of allocating and arranging human and nonhuman resources so that plans can be carried out successfully.

5. Prof. Roy Philip Systems Management Four Functions of Management (2 of 2) Leading – the process of influencing others to engage in the work behaviors necessary to reach organizational goals. Controlling – the process of regulating organizational activities so that actual performance conforms to expected organizational standards and goals.

6. Prof. Roy Philip Systems Management Work Agenda Work Methods and Roles Management Functions: Planning Organizing Leading Controlling Knowledge Base and Key Management Skills Performance (Goal Achievement)

7. Prof. Roy Philip Systems Management Work Agenda A loosely connected set of tentative goals and tasks that a manager is attempting to accomplish. Influencing factors –Job demands –Job constraints –Job choices

8. Prof. Roy Philip Systems Management Do you need Management Skills? In the new work environment: –Entrepreneurship –Downsizing and Delayering –Job enrichment and Empowerment –Self-Managed work teams –Hiring for the second job –Networking

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11. Effectiveness vs. Efficiency Effectiveness – the ability to choose appropriate goals and achieve them. Efficiency – the ability to make the best use of available resources in the process of achieving goals.

12. Prof. Roy Philip Systems Management Effectiveness vs. Efficiency Effectiveness – Ability to achieve stated goals or objectives, judged in terms of both output and impact. Efficiency – producing the desired result with the least waste

13. Prof. Roy Philip Systems Management The Creative Organization (1 of 2) Idea Champion – is a member of the organization who is assigned responsibility for the successful implementation of a change. Sponsor – a middle manager who recognizes the organizational significance of an idea, helps obtain the necessary funding for development of the innovation, and facilitates its actual implementation.

14. Prof. Roy Philip Systems Management The Creative Organization (2 of 2) Orchestrator – a high-level manager who articulates the need for innovation, provides funding for innovating activities, creates incentives for middle managers to sponsor new ideas, and protects idea people.

15. Prof. Roy Philip Systems Management What makes an Effective Manager? Managerial Education Managerial Experience Is Management an Art or a Science?

16. Prof. Roy Philip Systems Management The Historical Development of Management

17. Prof. Roy Philip Systems Management Historical Developments of Management Sumerian traders from Mesopotamia Egyptian Pyramid builders An off-shoot of Economics in the 19 th century (Adam Smith) Innovation (Eli Whitney and James Watt)

18. Prof. Roy Philip Systems Management The Birth of Management (1 of 6) Preclassical Contributors –Robert Owen (Entrepreneur-Human Resources) –Charles Babbage (Mathematician-Work specialization and profit-sharing plan) –Henry R. Towne (Mechanical Engineer- Management as a science and development of management principles)

19. Prof. Roy Philip Systems Management The Birth of Management (2 of 6) Classical Viewpoint –Scientific Management Fredrick Winslow Taylor (Engineer-Science of management, Time-and-motion study) Frank and Lilian Gilbreth (Bricklayer and Psychologist-Psychology in the workplace) Henry L. Gantt (Gantt chart for decision making) –Bureaucratic Management Max Weber (Consultant, Professor, and Author- Bureaucracy)

20. Prof. Roy Philip Systems Management The Birth of Management (3 of 6) –Administrative Management Henri Fayol (Mining Engineer-Functional approach to management) –Coordination vs. Cooperation Chester Bernard (Statistician-Authority) –Authority, behavior, comunication

21. Prof. Roy Philip Systems Management The Birth of Management (4 of 6) Behavioral Viewpoint –Early Behaviorists Hugo Munsterberg (Medicine and Psychology- Industrial Psychology) Mary Parker Follet (Political Science- Significance of Groups and their integration) –Hawthorne Studies –Human Relations Movement Abraham Maslow (Psychologist-Theory of motivation) Douglas McGregor (Industrial Manager- Assumptions managers make about workers) –Behavioral Science Approach

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23. The Birth of Management (5 of 6) Quantitative Management Viewpoint –Management Science-Decision making through the use of sophisticated mathematical models and statistical methods. –Operations Management-Managing the production and delivery of an organization’s products and services. –Management Information Systems-Use of computer-based information systems for management.

24. Prof. Roy Philip Systems Management The Birth of Management (6 of 6) Contemporary Viewpoints –Systems Theory-Organizations can be visualized as systems –Contingency Theory-Managerial actions is situation specific. (Joan Woodward-Sociologist) –Emerging Views Japanese Management Theory Z

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26. The Knowing-Doing Gap (1 of 2) The Problems: –Emphasis on technology and transfer of codified information –Knowledge as a tangible thing –Can’t easily store or transfer tacit knowledge –Focus on practices, not philosophy

27. Prof. Roy Philip Systems Management The Knowing-Doing Gap (2 of 2) The Solutions: –Why before how –Knowing comes from doing and teaching others how –There is no doing without mistakes –Drive out fear –Fight the competition, not each other