1. Implementing the vision requires significant change to ReliefWebs operating model February 1, 2014 All rights reserved © ReliefWeb 2011 1 Key Elements of Delivery Strategy Implementation Plan Strategy and planning capabilities vital to developing platform An operations bridge takes overall control of expanded scope An integration layer enables information systems to present a rich and consistent experience to users Build on ReliefWebs existing organizational foundation and operational footprint Management functions and operations bridge in-house Page curation, other routine content services and integration potentially co-sourced Information systems paid for as outsourced service by subscription Focus internal resources on highest value activities and aggressively outsource commodity services Avoidance of all-embracing system with potential for lock-in over the longer term, or large IT effort to integrate more open systems IT approach based on integrating the information flowing between systems only Reduce IT complexity by integrating information flowing between systems, rather than systems themselves Changes segmented according to effort required to complete and impact on service Work grouped into higher, medium and lower priority tasks based on segmentation and dependencies between changes Carefully indentify dependencies between changes and prioritize work Quick wins and core Content Management System (as Phase 1) by end-June 2010 Major functionality changes (as Phase 2) by end-December 2010 Longer term initiatives, such as reporting, (as Phase 3) by mid 2011 Phase implementation of the new user experience and specific system changes 1 2 3 4 5

2. What is Knowledge Knowledge is the sum of experience and expertise added to raw data and information through analysis.

3. Our Accountability The value of the organization is our ability to create and share knowledge to support governments in how they prepare for disasters. This means that knowledge is our business. It is time to look at solutions to help us better leverage this knowledge to support our partners.

4. Leverage Knowledge Capture Store Present Share Exchange