Presentation on theme: "Slides have references to related pages in the Guide"— Presentation transcript:
1 This presentation is an overview of the Tomorrow’s Workplace “Guide for Business Leaders” Slides have references to related pages in the GuideThis presentation can be accompanied by the Tomorrow’s Workplace video storyWe invite you to tailor the presentation for your audience, and share this work with others.
2 Introduction Tomorrow’s Workplace Project: Surrey Board of Trade partnered with SUCCESS to help business create solutions for a sustainable futureBrings business and community together to show how working together will benefit bothDetails proven, replicable processes in “A Guide for Business Leaders”Ref:
3 Prepare for the Future Today Current SituationSmall businesses contribute significantly to Canada’s economy and local communities, and employ 49% of the private sector labour force.Canada needs small business to be resilient and high performingUpcoming skill and labour shortages will impact all businessesPrepare for the Future TodayThere are just over one million small businesses in Canada that have employees (excludes self-employed entrepreneurs). Ninety-eight percent of businesses in Canada have fewer than 100 employees. (source: Industry Canada January 2010 newsletter).On average in 2008, just over 5.2 million employees on payroll, or 48 percent of the total private sector labour force worked for small enterprises. (source:
4 Is This Guide For You? Practical Strategies Who is this for? Small and Medium Enterprise(SME) owners and managersChambers of CommerceBoards of TradeHR and Business ManagersInternal or External ConsultantsRef: page 6Also review the on-line checklist “Is This Guide for you?” at
5 360 Assessment Step one: A ‘whole’ business approach Conducting a 360 assessment:Financial managementOrganizational StructureCustomers, MarketingInternal ProcessesHuman ResourcesRef: page 9: Behind the Scenes: How we Developed the GuideRef: Appendix assessment modelRef: Appendix 2 Staff SurveyRef: Appendix 3 Case Study
6 Leading Tomorrow’s Workplace Leadership affects all aspects of businessProductivity, employee satisfaction, and retention result from strong leadershipLeadership involves:Defining the business directionCommunicating that direction to staffMotivating, inspiring and empowering othersRef: page 13
7 Leadership Attributes Model the wayInspire a shared visionChallenge the ProcessEnable others to actEncourage the heartRef: page 13Resource: Leadership Practices Inventory, Kouzes and Posner, 2007
8 The TW Journey Modules Mapping the Journey Building the Culture Living in Tomorrow’s WorkplaceCommunity PartnersRef: Part 2: Getting to Work Modules 1-4 begins on page 15
9 1. Mapping the TW Journey Strategic Planning Formal plan for a business’s future course:What does our business do?For whom do we do it?How do we excel?Considers options, potential challenges, new opportunities, knowledge gaps.Promotes implementation of new initiatives.Ref: page 15
10 2. Building the Culture Mission, Vision and Values (MVV) Clarifying MVV sets the stage for your business:Defining the core purpose of your businessSetting the values you want to cultivateSetting the overarching vision will inspireLeading MVV:Involve staff and other stakeholdersShare outcomes with all stakeholdersRef: page 18Primary resource:“Good to Great” by Jim Collins, including the “hedgehog concept” and “big hairy audacious goal”.Free resources on his website.Additional Resource: Balanced Scorecard, Step-By-Step: Maximizing Performance and Maintaining Results by Paul R. Niven.Other resources listed in the Guide; ref page 20
11 Exploring Mission, Vision and Values Ref: page 18Employees were involved in workshops to frame the business’s mission, vision and values. Using pictures helped spark stories and freed thinking. Group size ranged from two to forth-five and sessions were tailored to the needs of each business.
12 Building the Culture Diversity Includes a broad range of differences such as ethnic, age, gender, religion, education, family, physical/mental ability, language.Future workforce growth will met through immigrationNeed for practices and values to establish an inclusive workplaceRef: page 21Staff survey (Appendix 2) questions will source current views:13. I feel free to contribute my opinions and state my beliefs14. Differences are acknowledged15. We are able to talk about internal and external diversity issues16. Management is committed to working with people of diverse backgrounds17. Company leaders stress the importance of diversity to the business
13 RedFM Radio: “for the community, by the community” “Just like the colour red, RED 93.1 FM is a vibrant ethnic station that celebrates the ethnic diversity of Vancouver, facilitates strong response, and attracts the attention of the 2nd largest visible minority of Vancouver.” Read more at
14 3. Living in Tomorrow’s Workplace Human ResourcesLinks employees with the strategic needs and objectives of the business.Employees:Power your businessHold the intellectual capital of your businessRepresent the knowledge, relationships and skills your business needs.Ref: page 24Resource: One primary resource for alignment of people, and all other fundamental elements of business, is “The Balanced Scorecard” by Robert S. Kaplan and David P. Norton. Checkout on-line information such as
15 Living in Tomorrow’s Workplace Human Resources (cont’d)Implement core HR fundamentals, and:Ensure you acknowledge the value employees bring to your bottom lineCommunicate with employees and seek their ideas on a regular basisProvide opportunities for them to develop; people need to belong and feel they contribute to business successEmployees power your business. Understand the diverse needs of individuals in your workplace. Hire the right fit to your culture and role; develop their skills; engage them in the business, and recognize their contributions.
16 Employees power your business Ref: Human Resources page 24
17 Living in Tomorrow’s Workplace Financial ManagementMore than just an accounting modelEncompasses the people, technology, policies and processes that provides information for financial decisionsMeasures an aspect of business sustainabilityGetting StartedObtain industry standards and ratiosConduct a financial reviewRef: page 27
18 Living in Tomorrow’s Workplace OperationsInternal processes, systems and controls used to manage day-to-day activities.Enhancing work and information flow to improve delivery of products/services to customers.Effective operations improves business performance.Ref: page 52: Case Study 360 assessment
19 Lean Operations Improve Business Performance Communicate clear internal processes with all staff.
20 Living in Tomorrow’s Workplace Customers, Marketing, and SalesCustomers drive your businessMarketing initiatives attract customersSales measures customer satisfactionDevelop a Marketing PlanMake customer experience an unrelenting focusSkilled sales peopleRef: page 31Ref: page 52: Appendix 3, 360 sample assessment for Valued Business Inc.
21 4. Tomorrow’s Workplace Partners CommunityThe health of a community influences business.Customers expect businesses to be sensitive to local needs and issuesEmployment Service Providers offer free services that benefit your businessIdentify and partner with community stakeholdersRef: page 33Resource: Connect with your local Chamber or Board of Trade as a starting place to learn about community organizations and resources.
22 PICS: Progressive Intercultural Community Services Society PICS: Progressive Intercultural Community Services Society, is a non-profit, charitable organization that seeks to build a healthy and just society which values all cultures. Read more about PICS at
23 Fundamental elements of business must be in place to enable growth TW Key FindingsFundamental elements of business must be in place to enable growthThere is a strong business case for diversity - it is the future.Clarity of Mission, Vision and Values provides direction and aligns all staffReview all 11 key findings in the Guide.Ref: page 5 Tung Chan messageRef: page 36 to review the 11 key findings
24 Your Business Journey Where do I begin? Review our process, pages 8-12 Source internal or external expertiseConduct a 360 assessment (Appendix I)Review findings and select prioritiesConduct Mission, Vision, Values sessionsSet an action plan for priority itemsInvolve staff in the processRefs:Page 8-12: The TW ProcessPage 46: Case StudyPage 62: Project Process Visual Path
25 AcknowledgementsThe Tomorrow’s Workplace Project would like to thank our generous funding partners:The Employment and Labour Market Services DivisionThe BC Ministry of Housing and Social DevelopmentThe Government of British ColumbiaWestern Economic Diversification Canada / Diversification de l’economic de l’Quest CanadaCoast Capital Savings Credit UnionWe have also graciously thanked our participating businesses. Ref: page 67.
26 Prepare your Business for Tomorrow’s Workplace Photo sources: EXL Films, Bill Beatty, iStockphoto