1. Internet Business Foundations © 2004 ProsoftTraining All rights reserved

2. Lesson 1: Information Technology and the Internet

3. Objectives Define Information Technology (IT) job roles Define Information Technology (IT) job roles Define networks Define networks Define the Internet Define the Internet Identify Internet connection methods Identify Internet connection methods Define Internet protocols Define Internet protocols Define the Domain Name System (DNS) Define the Domain Name System (DNS)

4. Information Technology (IT) Information Technology (IT) – refers to all aspects of managing and processing information Information Technology (IT) – refers to all aspects of managing and processing information Computer departments in most businesses are referred to as IT departments Computer departments in most businesses are referred to as IT departments IT departments deal with: IT departments deal with: Computer technologies and servicesComputer technologies and services Telecommunication technologies and servicesTelecommunication technologies and services Networking technologies and servicesNetworking technologies and services

5. IT Job Roles Web site designer – determines the “look and feel” of a Web site Web site designer – determines the “look and feel” of a Web site Web application developer – develops primarily server-side Web applications Web application developer – develops primarily server-side Web applications Web architect – manages the “big picture” of a Web site’s development Web architect – manages the “big picture” of a Web site’s development Web site analyst – analyzes Web site statistics to determine a site’s effectiveness Web site analyst – analyzes Web site statistics to determine a site’s effectiveness Web site manager – manages a Web development team Web site manager – manages a Web development team Database administrator – maintains an organization’s database resources and data Database administrator – maintains an organization’s database resources and data

6. IT Job Roles (cont’d) Server administrator – manages and maintains network servers Server administrator – manages and maintains network servers Network engineer – manages and maintains network infrastructure Network engineer – manages and maintains network infrastructure Security manager – manages the security measures used to protect electronic data Security manager – manages the security measures used to protect electronic data Security analyst/consultant – determines the infrastructure required for an organization’s security Security analyst/consultant – determines the infrastructure required for an organization’s security PC repair technician – installs, modifies and repairs personal computer (PC) hardware components PC repair technician – installs, modifies and repairs personal computer (PC) hardware components Help desk technician – diagnoses and resolves users’ technical hardware and software problems Help desk technician – diagnoses and resolves users’ technical hardware and software problems

7. Overview of Networks Network – two or more computers linked together so they can communicate, share resources and exchange information Network – two or more computers linked together so they can communicate, share resources and exchange information Networks allow users to: Networks allow users to: Access shared programs and dataAccess shared programs and data Transfer data from one computer to anotherTransfer data from one computer to another Share peripheral devices such as printersShare peripheral devices such as printers Share storage devices to store data for backupShare storage devices to store data for backup Use e-mail to communicate with one anotherUse e-mail to communicate with one another Access the InternetAccess the Internet

8. The Client/Server Model Client/server model – a network structure in which individual computers and devices interact with one another through a central server, to which they are all connected Client/server model – a network structure in which individual computers and devices interact with one another through a central server, to which they are all connected Client – an individual computer connected to a networkClient – an individual computer connected to a network Server – a computer that manages network resourcesServer – a computer that manages network resources Node – an individual computer or other device connected to a networkNode – an individual computer or other device connected to a network

9. LANs and WANs Local area network (LAN) – a group of computers connected within a confined geographic area Local area network (LAN) – a group of computers connected within a confined geographic area The organization owns all network componentsThe organization owns all network components Wide area network (WAN) – two or more connected LANs that span a wide geographic area Wide area network (WAN) – two or more connected LANs that span a wide geographic area The organization typically leases some of the components needed to transmit data, such as high-speed telephone lines or wireless transmission equipmentThe organization typically leases some of the components needed to transmit data, such as high-speed telephone lines or wireless transmission equipment

10. Overview of the Internet Internet – a vast network of LANs and WANs that electronically connects millions of people worldwide Internet – a vast network of LANs and WANs that electronically connects millions of people worldwide The Internet was formed in 1969 by ARPA, whose network, ARPANET, featured multiple servers and connections The Internet was formed in 1969 by ARPA, whose network, ARPANET, featured multiple servers and connections

11. The World Wide Web World Wide Web – a set of software programs that enables users to access resources on the Internet via hypertext documents, or Web pages World Wide Web – a set of software programs that enables users to access resources on the Internet via hypertext documents, or Web pages Web page – a document created in HTML containing hypertext links that, when clicked, enable users to access a different location or document Web page – a document created in HTML containing hypertext links that, when clicked, enable users to access a different location or document Web site – a collection of related Web pages Web site – a collection of related Web pages Web browser – a software application that enables users to easily access, view and navigate Web pages on the Internet Web browser – a software application that enables users to easily access, view and navigate Web pages on the Internet

12. How the Internet Works Network protocols and packets: Network protocols and packets: Protocol – an agreed-upon format for transmitting data between two devicesProtocol – an agreed-upon format for transmitting data between two devices Packet – a fixed piece of information sent across a networkPacket – a fixed piece of information sent across a network Every computer connected to the Internet uses Transmission Control Protocol/Internet Protocol (TCP/IP) Every computer connected to the Internet uses Transmission Control Protocol/Internet Protocol (TCP/IP) TCP/IP – software that makes Internet communication possibleTCP/IP – software that makes Internet communication possible

13. How the Internet Works (cont’d) Computers access information from the Internet as follows: Computers access information from the Internet as follows: You request data from an Internet serverYou request data from an Internet server The request is divided into packetsThe request is divided into packets The packets are routed from your LAN to the Internet backboneThe packets are routed from your LAN to the Internet backbone The packets are routed from the Internet backbone to the destination serverThe packets are routed from the Internet backbone to the destination server The destination server sends the requested information using the same processThe destination server sends the requested information using the same process

14. Connecting to the Internet Six elements are required to connect to the Internet: Six elements are required to connect to the Internet: ComputerComputer Operating systemOperating system TCP/IPTCP/IP Client softwareClient software Internet connection (dial-up or direct through an ISP)Internet connection (dial-up or direct through an ISP) Internet addressInternet address

15. Internet Service Providers (ISPs) Internet Service Provider (ISP) – an organization that provides access to the Internet Internet Service Provider (ISP) – an organization that provides access to the Internet Most ISPs charge a flat monthly rateMost ISPs charge a flat monthly rate There are some basic-service ISPs that offer Internet connectivity for freeThere are some basic-service ISPs that offer Internet connectivity for free ISPs offer dial-up or direct Internet connectionsISPs offer dial-up or direct Internet connections

16. Dial-up and Direct Internet Connections Dial-up Internet connections: Dial-up Internet connections: Standard telephone lines and analog modemStandard telephone lines and analog modem Integrated Services Digital Network (ISDN) line and an ISDN modemIntegrated Services Digital Network (ISDN) line and an ISDN modem Direct Internet connections: Direct Internet connections: High-speed data links (for example, fiber- optic cable, wireless media)High-speed data links (for example, fiber- optic cable, wireless media) Wireless connectionsWireless connections T1/E1 and T3/E3 carriers (also fractional T and E lines)T1/E1 and T3/E3 carriers (also fractional T and E lines) LAN connectionsLAN connections Cable modemsCable modems Digital Subscriber Line (DSL)Digital Subscriber Line (DSL)

17. Internet Protocols Internet Protocol version 4 (IPv4) – supports 32- bit dotted quad IP address format Internet Protocol version 4 (IPv4) – supports 32- bit dotted quad IP address format Most widely used version of IPMost widely used version of IP Approximately 4 billion possible IP addressesApproximately 4 billion possible IP addresses Internet Protocol version 6 (IPv6) – supports 128-bit hexadecimal address format Internet Protocol version 6 (IPv6) – supports 128-bit hexadecimal address format Also known as Internet Protocol Next Generation (IPng)Also known as Internet Protocol Next Generation (IPng) Will replace IPv4 in the futureWill replace IPv4 in the future Approximately 4 trillion possible IP addressesApproximately 4 trillion possible IP addresses

18. Internet Protocols (cont’d) Remote access protocols: Remote access protocols: Point-to-Point Protocol (PPP) – allows a computer to connect to the Internet over a phone linePoint-to-Point Protocol (PPP) – allows a computer to connect to the Internet over a phone line Point-to-Point Protocol over Ethernet (PPPoE) – implements PPP over Ethernet (Ethernet is a LAN network standard that allows computers in a network to communicate)Point-to-Point Protocol over Ethernet (PPPoE) – implements PPP over Ethernet (Ethernet is a LAN network standard that allows computers in a network to communicate) PPPoE connects an entire network to the Internet PPPoE connects an entire network to the Internet

19. Internet Protocols (cont’d) Hypertext Transfer Protocol (HTTP) – used to transfer Web pages from a Web server to a Web client (Web browser) Hypertext Transfer Protocol (HTTP) – used to transfer Web pages from a Web server to a Web client (Web browser) Hypertext Transfer Protocol Secure (HTTPS) – used to access a secure Web server Hypertext Transfer Protocol Secure (HTTPS) – used to access a secure Web server File Transfer Protocol (FTP) – used to transfer files between computers on the Internet File Transfer Protocol (FTP) – used to transfer files between computers on the Internet

20. Internet Protocols (cont’d) Electronic mail (e-mail) protocols: Electronic mail (e-mail) protocols: Simple Mail Transfer Protocol (SMTP) – used to transfer e-mail messages to others with an out going mail serverSimple Mail Transfer Protocol (SMTP) – used to transfer e-mail messages to others with an out going mail server Post Office Protocol (POP) – used to receive e-mail from an incoming mail serverPost Office Protocol (POP) – used to receive e-mail from an incoming mail server Forces you to download e-mail messages before reading and managing them Forces you to download e-mail messages before reading and managing them Current version is POP3 Current version is POP3 Internet Message Access Protocol (IMAP) - used to receive e-mail from an incoming mail serverInternet Message Access Protocol (IMAP) - used to receive e-mail from an incoming mail server Allows you to manage e-mail messages while they reside on the server Allows you to manage e-mail messages while they reside on the server Current version is IMAP4 Current version is IMAP4

21. Internet Protocols (cont’d) Network News Transfer Protocol (NNTP) – used by news servers to exchange newsgroup articles Network News Transfer Protocol (NNTP) – used by news servers to exchange newsgroup articles Newsgroup – a group of messages about a particular subject that is posted to a central Internet site (news server) and redistributed through UsenetNewsgroup – a group of messages about a particular subject that is posted to a central Internet site (news server) and redistributed through Usenet Usenet – a public-access worldwide network Usenet – a public-access worldwide network

22. Domain Name System (DNS) Domain Name System (DNS) – resolves IP addresses into easily recognizable names Domain Name System (DNS) – resolves IP addresses into easily recognizable names For example: For example: 12.42.192.73 = www.CIWcertified.com12.42.192.73 = www.CIWcertified.com Domain name and IP address refer to the same Web server Domain name and IP address refer to the same Web server

23. Typical Domain Name www.CIWcertified.com Server (host) name Registered company domain name Domain category (top-level domain)

24. Domain Name Syntax Domain names are read right to left, signifying general then specific locations Domain names are read right to left, signifying general then specific locations For example, www.CIWcertified.com can be interpreted as follows: For example, www.CIWcertified.com can be interpreted as follows: com — commercial site com — commercial site CIWcertified — registered company domain name CIWcertified — registered company domain name www — Web server name at company www — Web server name at company

25. Top-Level Domains com — commercial or company sites com — commercial or company sites edu — educational institutions, typically universities edu — educational institutions, typically universities org — organizations; originally clubs, associations and nonprofit groups; currently, various types of organizations org — organizations; originally clubs, associations and nonprofit groups; currently, various types of organizations mil — U.S. military mil — U.S. military gov — U.S. civilian government gov — U.S. civilian government net — network sites, including ISPs net — network sites, including ISPs int — international organizations (rarely used) int — international organizations (rarely used)

26. Domain Name Servers and Virtual and Shared Domains Domain name server – a server on the Internet that resolves domain names into IP addresses Domain name server – a server on the Internet that resolves domain names into IP addresses Reverse DNS – the process of resolving IP addresses into domain names Reverse DNS – the process of resolving IP addresses into domain names Virtual domain – a hosting service that allows a company to host its domain name on a third- party ISP server Virtual domain – a hosting service that allows a company to host its domain name on a third- party ISP server Shared domain – a hosting service that allows multiple entities to share portions of the same domain name Shared domain – a hosting service that allows multiple entities to share portions of the same domain name