1. How to Answer a Question About Employee Orientation Programs

2. Develop an employee Orientation Plan PMK Time management Introduction to software Communication system Professional behavior and expectations Tour of establishment Professional Attire Policies/Rules Structure Game involving office supplies Market the office item to the others in the group Highlight available resources- mass printers, promotional document creation Past products displayed

3. Develop an employee Orientation Plan STDM Dick Sporting Goods Products introduced- explanation Professional behavior and expectations Customer Satisfaction Strategies Tour of Facilities Professional Attire and Uniform expectations Customer Relation Scenarios- Try selling each other different products they are unfamiliar with Provide knowledge base on various sports

4. Develop an employee Orientation Plan FCE Financial Company Basic Financial knowledge on budgeting, accounting seminar organization Time management Open minded to encourage team and creativity Team building events- get to know each other Reward vacation days with increase based on seniority Accounting application introduction Support on-going education CPA as a baseline is the expectation to be updated Professional attire and dress code Customer relations- positive communication Tour of facilities Work place People- one on one time recreation

5. Develop an employee Orientation Plan PHT High end Hotel (type, not name) Customer relations- firm handshakes, interactions, polite and positive communication, support patience Map/tour of hotel Know different languages- support workers and guests Familiarity with the surrounding area Safety guidelines Introduction to staff- get to know you hide and seek game Dress code- differing groups have different expectations

6. Develop an employee Orientation Plan PFN Financial firm Core values of the company and what they hope to accomplish- encourage excitement Introduce day to day activities Investor support Customer relations- positive Professional dress- formal (casual Friday- not always serious, but need to work) Appropriate relationships Expectations while on the job Software of the firm Introduction to training and seminars Basic human resources knowledge End with a game/activity

7. Develop an employee Orientation Plan MMS Happy Haircuts Introductions/get to know you Company policy and procedure- what makes us special Introduction of product Tour of the facilities and amenities- map provided based on size Customer record filing procedure/how to find Professional attire- casual, but classy Have the newbies sign they understand the policies and rules Assign a mentor to assist the transition (for a week or more?)

8. Develop an employee Orientation Plan Chairs, Chairs, Chairs Corporation Safety- emergency (fire, tornado, severe weather), parking lot procedure, necessary equipment Quality control- provide examples and explanation of importance of consistency Machine training and 101 problem solving steps Information on unions Health plans Possible bonus Union orientation Meet current employees Badge picture Expectations of productivity Promotion opportunities

9. Develop an employee Orientation Plan ASM Mike’s Car Shop Brief Introduction Tour of mechanic shop and employees Run through basic day and the shift expectations (day vs night) Responsibilities Deadlines Customer relations Machine training Safety training Professional expectations and procedures- lunch, etc Employee handbooks Make sure I9 forms and W2 forms are complete Benefits provided Bonuses and commission procedures

10. Develop an employee Orientation Plan HLM Moon Palace- Resort (high end) Know where to find things Elevators- location of people Pool and bar- age requirement, time constraints, open at 6, close at 10 Stage- shows displayed, weekly attractions (dancing, etc) Introduction- winning team doesn’t have to take written exam Surrounding amenities- beaches, monuments, site specific items Directions Understand position Support promotion, if desired Handbook provided Expectations explained Customer relations- complaints (multiple examples) Software training Protocols for issues Be present in positon Be timely Uniform required Hands washed always

11. Develop an employee Orientation Plan HRM Management sector Use equipment Tour of building Communication within company- emails, phones Responsibility Safety Amenities Legal documents- confidentiality Benefits Introduce experienced staff Professional attire

12. Develop an employee Orientation Plan FMS Green Glove Organic Grocery Store Training manual provided- please consult and reference OSHA review 4 categories of jobs Cashier- important due to money, basic math, work software and till, customer service, be sure to check ID for liquor, etc Packaging- know aisles of where everything is, defect products, expired food, etc Butchery- know to work equipment and proper safety Warehouse- products initial storage, shipment schedules, inventory keeping Customer service is a priority Uniform expectations Wash hands On time, consequences if not following through Annual apple picking event Contact HR with individual meetings, etc Partner activity- trust fall (working towards making customer happy)

13. Develop an employee Orientation Plan Travel and expense reporting Start and end time Sexual harassment training Lunch times, break times- policies Sick time- who do you call? Core values- extend to a mission statement (goal)

14. Areas of Struggle Operations Finance Economic concepts and vocabulary

15. Two Questions for Next Time 1.Explain the concept of economic resources 2.Explain the nature of operations

16. Meeting on Wednesday February 18, 2015 2:30-4