DeCenzo and Robbins HRM 7th Edition2 CHAPTER 14 TOPICS: x 1: Communication and HRM x 2: Legally required communications x 3: Purpose of HRM communications x 4: Corporate culture and communications x 5: CEO and communications x 6: Effective communications programs x 7: Employee handbook purpose x 8: Employee handbook contents x 9: Communication methods x10: Suggestion programs
DeCenzo and Robbins HRM 7th Edition3 1: COMMUNICATIONS AND HRM z How do you find out about what happens at work? z BULLETIN BOARD z NEWSLETTER z GOSSIP z ?????
DeCenzo and Robbins HRM 7th Edition4 1: COMUNICATIONS AND HRM zWhat HR functions are involved? zAll of them? yRecruiting yOrientation yRewarding yAND….
DeCenzo and Robbins HRM 7th Edition5 1: COMMUNICATIONS AND HRM yCompensation yMotivation yChange yHealth and safety yBenefits
DeCenzo and Robbins HRM 7th Edition6 1: COMMUNICATIONS AND HRM zCommon thread zGlobal competitiveness zStress management for change zEnhance diversity
DeCenzo and Robbins HRM 7th Edition7 2: LEGALLY REQUIRED COMMUNICATIONS z OSHA: Hazard Communications Standard z ERISA: Summary Plan Description z WARN: Plant closing
DeCenzo and Robbins HRM 7th Edition8 3: PURPOSE OF HRM COMMUNICATIONS zKeep employees informed zTool to bring about positive change zInfluence culture
DeCenzo and Robbins HRM 7th Edition9 4: CORPORATE CULTURE AND COMMUNICATIONS zCommunication affects culture zCan build trust and commitment, loyalty zAccurate zFree-flowing zTimely zOR, the reverse
DeCenzo and Robbins HRM 7th Edition10 5: CEO AND COMMUNICATIONS z Vision z Top management must provide backing, support, endorsement for communications z Give and receive information
DeCenzo and Robbins HRM 7th Edition11 6: EFFECTIVE COMMUNICATIONS z Top management commitment z Effective upward communication z Determining what to communicate z Allowing for feedback z Information sources
DeCenzo and Robbins HRM 7th Edition12 6: EFFECTIVE UPWARD COMMUNICATION zEmployees are closest to the work zKnow what is really going on zKnow how changes will affect workers zEmpowerment zDecision making
DeCenzo and Robbins HRM 7th Edition13 6: DETERMINING WHAT TO COMMUNICATE z Filter out irrelevant yWhat if ??? xNeed to know xEthical issues ySo what ??? xOverload of useless information xFeel left out z Include important
DeCenzo and Robbins HRM 7th Edition14 6: ALLOW FOR FEEDBACK zDont ASSUME zNeed to know if goals are met zInvolvement of employees
DeCenzo and Robbins HRM 7th Edition15 6: MULTIPLE INFORMATION SOURCES z Employees z Immediate supervisors z HR experts
DeCenzo and Robbins HRM 7th Edition16 7: EMPLOYEE HANDBOOK PURPOSE zEmployee yInformation central source yCommitment, security yDirection zEmployer yCommitted workforce yRecruit yEducate, inform, and guide employees
DeCenzo and Robbins HRM 7th Edition17 7: TO ACHIEVE THAT PURPOSE zAN EMPLOYEE HANDBOOK SHOULD BE zWell organized zClearly written zLegally limited
DeCenzo and Robbins HRM 7th Edition18 8: EMPLOYEE HANDBOOK CONTENTS z Introductory comments z What you should know z Your benefits z Your responsibilities and safety procedures –See Exhibit 14-4
DeCenzo and Robbins HRM 7th Edition19 Exhibit 14-4: Sample Employee Handbook Table of Contents
DeCenzo and Robbins HRM 7th Edition20 8: INTRODUCTORY COMMENTS zGreetings zWelcome zValuable to the company zTone setting, culture statement zPerformance, role expectations
DeCenzo and Robbins HRM 7th Edition21 8: WHAT YOU SHOULD KNOW zRules and policies yAttendance, work hours yLunch hours yLay off practices yPerformance appraisal issues
DeCenzo and Robbins HRM 7th Edition22 8: YOUR BENEFITS z Membership-based z Keep morale high z Costs z Eligibility
DeCenzo and Robbins HRM 7th Edition23 8: RESPONSIBILITIES AND PROCEDURES zSafety zPersonal conduct zReporting accidents zCompliance requirements
DeCenzo and Robbins HRM 7th Edition24 9: COMMUNICATION METHODS z Employee handbook z Bulletin board z Company newsletter z Company-wide meetings z Digital Media z AND….
DeCenzo and Robbins HRM 7th Edition25 9: COMMUNICATION METHODS zFOR OFFSITE EMPLOYEES yFacsimile machines y s yInternet yPhone
DeCenzo and Robbins HRM 7th Edition27 10: COMPLAINT PROCEDURE z Question company actions z Appropriate behaviors z Unions yGrievance procedure yCollective bargaining process
DeCenzo and Robbins HRM 7th Edition28 10: COMPLAINT PROCEDURE STEPS z1. Employee- supervisor z2. Employee- employer relations z3. Employee- department head z4. Employee- president
DeCenzo and Robbins HRM 7th Edition29 10: SUGGESTION PROGRAMS z Tell management what is right (and wrong) z Management action z Response necessary z AND….
DeCenzo and Robbins HRM 7th Edition30 10: SUGGESTION PROGRAMS PROVIDE zFinancial awards IMRPOSHARE zContinuous improvement zEmployee involvement
DeCenzo and Robbins HRM 7th Edition31 REVIEW CHAPTER 14 zRemember these terms? yEmployee handbook ySummary Plan Description yBulletin board yFeedback yCEO role
DeCenzo and Robbins HRM 7th Edition32 QUICK: REVIEW CHAPTER 14 yANSWER THESE QUESTIONS ON A SHEET OF PAPER. x1. THE MOST IMPORTANT THING WE DID IN CLASS TODAY _______. x2. I STILL HAVE QUESTIONS ABOUT___. x3. THE BEST THING ABOUT CLASS TODAY WAS _______________. x4. DONT DO ____________ ANYMORE. TURN THEM IN, PLEASE. NO NAMES. WELL TALK NEXT CLASS SESSION
DeCenzo and Robbins HRM 7th Edition33 PREVIEW: CHAPTER 15 zFind an employee who is/has been a labor union member. zAsk him/her to tell you a story about why the union is a good thing. zAsk him/her to tell you a story about why the union is a bad thing. xWrite up their responses for 1 extra point on your final grade.
DeCenzo and Robbins HRM 7th Edition34 Exhibit 14-1: Components of Effective HRM Communication
DeCenzo and Robbins HRM 7th Edition35 Exhibit 14-2: A Sample Employee Handbook Disclaimer
DeCenzo and Robbins HRM 7th Edition36 Exhibit 14-3: Suggestions for an Employee Handbook
DeCenzo and Robbins HRM 7th Edition37 Exhibit 14.6: A Sample Complaint Procedure in a Nonunionized Work Environment