1. Effective HRM Communications
CHAPTER 14
Effective HRM Communications
DeCenzo and Robbins HRM 7th Edition

2. DeCenzo and Robbins HRM 7th Edition
CHAPTER 14 TOPICS:
1: Communication and HRM
2: Legally required communications
3: Purpose of HRM communications
4: Corporate culture and communications
5: CEO and communications
6: Effective communications programs
7: Employee handbook purpose
8: Employee handbook contents
9: Communication methods
10: Suggestion programs
DeCenzo and Robbins HRM 7th Edition

3. 1: COMMUNICATIONS AND HRM
How do you find out about what happens at work?
BULLETIN BOARD
NEWSLETTER
GOSSIP
?????
DeCenzo and Robbins HRM 7th Edition

4. 1: COMUNICATIONS AND HRM
What HR functions are involved?
All of them?
Recruiting
Orientation
Rewarding
AND….
DeCenzo and Robbins HRM 7th Edition

5. 1: COMMUNICATIONS AND HRM
Compensation
Motivation
Change
Health and safety
Benefits
DeCenzo and Robbins HRM 7th Edition

6. 1: COMMUNICATIONS AND HRM
Common thread
Global competitiveness
Stress management for change
Enhance diversity
DeCenzo and Robbins HRM 7th Edition

7. 2: LEGALLY REQUIRED COMMUNICATIONS
OSHA: Hazard Communications Standard
ERISA: Summary Plan Description
WARN: Plant closing
DeCenzo and Robbins HRM 7th Edition

8. 3: PURPOSE OF HRM COMMUNICATIONS
Keep employees informed
Tool to bring about positive change
Influence culture
DeCenzo and Robbins HRM 7th Edition

9. 4: CORPORATE CULTURE AND COMMUNICATIONS
Communication affects culture
Can build trust and commitment, loyalty
Accurate
Free-flowing
Timely
OR, the reverse
DeCenzo and Robbins HRM 7th Edition

10. 5: CEO AND COMMUNICATIONS
Vision
Top management must provide backing, support, endorsement for communications
Give and receive information
DeCenzo and Robbins HRM 7th Edition

11. 6: EFFECTIVE COMMUNICATIONS
Top management commitment
Effective upward communication
Determining what to communicate
Allowing for feedback
Information sources
DeCenzo and Robbins HRM 7th Edition

12. 6: EFFECTIVE UPWARD COMMUNICATION
Employees are closest to the work
Know what is really going on
Know how changes will affect workers
Empowerment
Decision making
DeCenzo and Robbins HRM 7th Edition

13. 6: DETERMINING WHAT TO COMMUNICATE
Filter out irrelevant
What if ???
Need to know
Ethical issues
So what ???
Overload of useless information
Feel left out
Include important
DeCenzo and Robbins HRM 7th Edition

14. DeCenzo and Robbins HRM 7th Edition
6: ALLOW FOR FEEDBACK
Don’t ASSUME
Need to know if goals are met
Involvement of employees
DeCenzo and Robbins HRM 7th Edition

15. 6: MULTIPLE INFORMATION SOURCES
Employees
Immediate supervisors
HR experts
DeCenzo and Robbins HRM 7th Edition

16. 7: EMPLOYEE HANDBOOK PURPOSE
Information central source
Commitment, security
Direction
Employer
Committed workforce
Recruit
Educate, inform, and guide employees
DeCenzo and Robbins HRM 7th Edition

17. 7: TO ACHIEVE THAT PURPOSE
AN EMPLOYEE HANDBOOK SHOULD BE
Well organized
Clearly written
Legally limited
DeCenzo and Robbins HRM 7th Edition

18. 8: EMPLOYEE HANDBOOK CONTENTS
Introductory comments
What you should know
Your benefits
Your responsibilities and safety procedures
See Exhibit 14-4
DeCenzo and Robbins HRM 7th Edition

19. DeCenzo and Robbins HRM 7th Edition
Exhibit 14-4: Sample Employee Handbook Table of Contents
DeCenzo and Robbins HRM 7th Edition

20. 8: INTRODUCTORY COMMENTS
Greetings
Welcome
Valuable to the company
Tone setting, culture statement
Performance, role expectations
DeCenzo and Robbins HRM 7th Edition

21. DeCenzo and Robbins HRM 7th Edition
8: WHAT YOU SHOULD KNOW
Rules and policies
Attendance, work hours
Lunch hours
Lay off practices
Performance appraisal issues
DeCenzo and Robbins HRM 7th Edition

22. DeCenzo and Robbins HRM 7th Edition
8: YOUR BENEFITS
Membership-based
Keep morale high
Costs
Eligibility
DeCenzo and Robbins HRM 7th Edition

23. 8: RESPONSIBILITIES AND PROCEDURES
Safety
Personal conduct
Reporting accidents
Compliance requirements
DeCenzo and Robbins HRM 7th Edition

24. 9: COMMUNICATION METHODS
Employee handbook
Bulletin board
Company newsletter
Company-wide meetings
Digital Media
AND….
DeCenzo and Robbins HRM 7th Edition

25. 9: COMMUNICATION METHODS
FOR OFFSITE EMPLOYEES
Facsimile machines s
Internet
Phone
DeCenzo and Robbins HRM 7th Edition

26. 10: UPWARD COMMUNICATIONS
Complaint procedure
Suggestion programs
DeCenzo and Robbins HRM 7th Edition

27. DeCenzo and Robbins HRM 7th Edition
10: COMPLAINT PROCEDURE
Question company actions
Appropriate behaviors
Unions
Grievance procedure
Collective bargaining process
DeCenzo and Robbins HRM 7th Edition

28. 10: COMPLAINT PROCEDURE STEPS
1. Employee-supervisor
2. Employee-employer relations
3. Employee-department head
4. Employee-president
DeCenzo and Robbins HRM 7th Edition

29. DeCenzo and Robbins HRM 7th Edition
10: SUGGESTION PROGRAMS
Tell management what is right (and wrong)
Management action
Response necessary
AND….
DeCenzo and Robbins HRM 7th Edition

30. 10: SUGGESTION PROGRAMS PROVIDE
Financial awards IMRPOSHARE
Continuous improvement
Employee involvement
DeCenzo and Robbins HRM 7th Edition

31. DeCenzo and Robbins HRM 7th Edition
REVIEW CHAPTER 14
Remember these terms?
Employee handbook
Summary Plan Description
Bulletin board
Feedback
CEO role
DeCenzo and Robbins HRM 7th Edition

32. DeCenzo and Robbins HRM 7th Edition
QUICK: REVIEW CHAPTER 14
ANSWER THESE QUESTIONS ON A SHEET OF PAPER.
1. THE MOST IMPORTANT THING WE DID IN CLASS TODAY _______.
2. I STILL HAVE QUESTIONS ABOUT___.
3. THE BEST THING ABOUT CLASS TODAY WAS _______________.
4. DON’T DO ____________ ANYMORE.
TURN THEM IN, PLEASE. NO NAMES. WE’LL TALK NEXT CLASS SESSION
DeCenzo and Robbins HRM 7th Edition

33. DeCenzo and Robbins HRM 7th Edition
PREVIEW: CHAPTER 15
Find an employee who is/has been a labor union member.
Ask him/her to tell you a story about why the union is a good thing.
Ask him/her to tell you a story about why the union is a bad thing.
Write up their responses for 1 extra point on your final grade.
DeCenzo and Robbins HRM 7th Edition

34. DeCenzo and Robbins HRM 7th Edition
Exhibit 14-1: Components of Effective HRM Communication
DeCenzo and Robbins HRM 7th Edition

35. DeCenzo and Robbins HRM 7th Edition
Exhibit 14-2: A Sample Employee Handbook Disclaimer
DeCenzo and Robbins HRM 7th Edition

36. DeCenzo and Robbins HRM 7th Edition
Exhibit 14-3: Suggestions for an Employee Handbook
DeCenzo and Robbins HRM 7th Edition

37. DeCenzo and Robbins HRM 7th Edition
Exhibit 14.6: A Sample Complaint Procedure in a Nonunionized
Work Environment
DeCenzo and Robbins HRM 7th Edition