4Who were your leadership role models? Business leaderPolitical leaderCommunity leaderFamily memberCoachTeacherOther
5How would your senior manager rate his or her communication ability? Very effectiveSomewhat effectiveNot very effectiveNot effective at allNot sure
6How would you rate your senior manager’s communication ability? Very effectiveSomewhat effectiveNot very effectiveNot effective at allNot sure
7Clarke & Crossland 30% effective 70% ineffective 86% of followers believe that executives think they are effective.17% of followers believe executives are effective.
8“The State of the CIO”The personal skills most important for CIO success70%58%46%31%19%17%10%Effective CommunicationUnderstand Business Process and Ops.Strategic Thinking and PlanningThorough knowledge of technical optionsNegotiations skillsAbility to influence/salesmanshipTechnical proficiencyStudy by CIO Magazine involving 500 CIO’s and CTO’s
9Gallup and Supplee 71% Poor at communicating Petty and critical Took credit for other’s performance.
12“Reason without emotion is neurologically impossible.” Dr. Antonio Damasio
13“The emotions are adaptations, well-engineered software modules that work in harmony with the intellect and are indispensable to the functioning of the whole mind.”Steven Pinker, MIT Center for Cognitive Neuroscience
14When leaders fail to communicate in facts, emotions, and symbols, constituents will fill in the blanks.
15“A leader has only his or her language as a ‘tool “A leader has only his or her language as a ‘tool.’ To say language is everything to the leader is not an overstatement. It’s a fact.”Tom Peters
16“Nearly all leaders are eloquent in voice, and many are eloquent in writing as well. They do not merely have a promising story; they can tell it persuasively. When such linguistic intelligence is yoked to considerable personal intelligence, one has the makings of an effective communicator and, perhaps, a promising leader.”Howard Gardner, Leading Minds
26Factual Channel People love facts. Facts may not be boring, but you might be.Facts alone seldom persuade and rarely inspire.
27“Communications Problem #10: Use of boring language and lack of interesting material.” Roger Ailes, You Are The Message
28“Every year since 1950, the number of American children gunned down has doubled.”
29195010197010,485,760197383,886,0801995350,000,000,000,000The FactsAuthor and Ph.D. Joel Best showcases a factual "transformation" in his book, Damned Lies and Statistics: Untangling Numbers from the Media, Politicians, and Activists. "Every year since 1950, the number of American children gunned down has doubled." A Ph.D. candidate used this statistic to open his dissertation, and his advisory committee accepted the thesis without challenge. The student innocently quoted this "fact" verbatim from another source that Best chooses not to cite.As Best did, let's crunch some numbers. If ten children had been shot in 1950, then in 1970, 10,485,760 children would have been slain. By 1973, the number would have jumped to 83,886,080. By 1995, 350 trillion (rounding to the nearest 10 trillion) children would be shot each year.The original statistic, reported by the Children's Defense Fund in 1994, is "The number of American children killed each year by guns has doubled since 1950." This fact, transformed accidentally, we presume, then quoted innocently leads to incredulity.
30HIVNinety percent of all HIV infections are in Sub-Saharan Africa.
3190% of all HIV infections are in Sub-Saharan Africa
33Communicating facts well requires the same skill as good story telling.
34How big is an acre of land? Read this story in the book.
35About the size of an American football field. Read this story in the book.
36How much pizza per/person is served in America each year? Read this story in the book.
37About 18 acres per/person. Read this story in the book.
38Standard railroad gauge: 4 feet, 8 and ½ inches Read this story in the book.
39Standard railroad gauge: 4 feet, 8 and ½ inches Read this story in the book.Standard railroad gauge: 4 feet, 8 and ½ inches
40We follow leaders because of how they make us feel. Follow because of how .We follow leaders because of how they make us feel.
41Emotional Channel Emotions give power to communication. Reason without emotions is impossible.
42Learning Leadership 40% Family members 26% Teacher or coach 11% Community leader7% Business leader4% Political leader3% Professional athlete2% Entertainer7% None/Other/Not sureSource: Public Allies Survey 1998
43“Long-distance phone service, electronic mail, faxes, and video-conferencing should have made the face-to-face business meeting obsolete. But meetings continue to be a major expense for corporations and support entire industries like hotels, airlines, and rental cars. Why do we insist on doing business in the flesh? Because we do not trust someone until we see what makes him sweat.”Steven Pinker, How The Mind Works
45A leader without symbols is like Elvis without hips.
46From a rabbit’s foot to a rosary, symbols are the shortcuts to the great truths that guide our lives.
47“Telling stories, in the sense of registering what happens in the form of brain maps, is probably a brain obsession and probably begins relatively early both in terms of evolution and in terms of the complexity of the neural structures required to create narratives. Telling stories precedes language, since it is, in fact, a condition for language, and it is based not just in the cerebral cortex but elsewhere in the brain and in the right hemisphere as well as the left.”Antonio Damasio
48“What we sell is the opportunity for a 43 year-old accountant to dress up in black leather, ride through small towns and have people be afraid of him.”Harley executive, quoted in Results-based LeadershipQuestion for the audience. What story does your product or services tell?
49The language of constituents. This is the set up slide to the Midol story. Give background about the case and what Heather Shirley was trying to accomplish.
50“Other PMS symptoms include gastrointestinal distress, headaches, rashes, muscle and joint pains, fatigue, gingivitis, heart pounding, imbalance, hot flashes, over-sensitivity to sounds and smells, agitation, and insomnia…”WebMDThis what kids found before the Mighty Midols.
52Leaders must communicate a million complicated things when they fail to communicate a few simple profound ones.
53Make sure the words are yours. Push them from the very bottom of your soul.The performance will take care of itself.
54tompeterscompay!tompeterscompany! is a global company that introduces, implements, and integrates learning to the point of results. Founded and chaired by renowned author and management guru Tom Peters.
55The Leader’s VoiceCopies of this book may be purchased in the following three ways:Signed copies at - wow! storeOther distributors:Barnes&Noble atAmazon at