1.Heard 2.Understand 3.Agree 4.Care 5.Take action 4 Fatal Assumptions Owen Ryan Global Insurance Industry Lead Partner Deloitt & Touche
Communication Channels Factual Emotional Symbolic
Reason without emotion is neurologically impossible. Dr. Antonio Damasio, Descartes Error: Emotions, Reason, and The Human Brain
Movies are the closest external representation of the prevailing storytelling that goes on in our minds.…what goes on in the transition of shots achieved by editing, and what goes on in the narrative constructed by a particular juxtaposition of shots is comparable in some respects to what is going in the mind. Antonio Damasio, The Feeling of What Happens: Body and Emotion in the Making of Consciousness
The brain is nothing like the personal computers it has designed…it is the bane of cognitive scientists that bananas are not located in a single structure of the brain. The brain assembles perceptions by the simultaneous interaction of whole concepts, whole images.…it works by analogy and metaphor. John H. Ratey Users Guide to The Brain: Perception, Attention, and the Four Theaters of the Brain
Steven Pinker, How The Mind Works The mind reflexively interprets other peoples words and gestures by doing whatever it takes to make them sensible and true. If the words are sketchy or incongruous, the mind charitably fills in missing premises or shifts to a new frame of reference in which they make sense.
When leaders fail to communicate in facts, emotions, and symbols, constituents will fill in the blanks.
Be your best self, an original, not what others tell you to be, not a copy of some other leader. best
Authentic self-hood is being able to hear these impulse voices within oneself: To know what one really wants or doesnt want, what one is fit for and what one is not fit for…finding what your true self is and wants and in that process discovering your ability to lead. Abraham Maslow, Toward a Psychology of Being
I think somehow, we learn who we really are and then live with that decision. Eleanor Roosevelt
Communication Credibility Source: Berlo, Mertz, and Lemert Trustworthiness Expertise Dynamism
Leadership communication is an inside game. out
Oliver Sachs, The Man Who Mistook His Wife For A Hat It is this narrative or symbolic power which gives a sense of the world – a concrete reality in the imaginative form of symbol and story – when abstract thought can provide nothing at all. A child follows the Bible before he follows Euclid. Not because the Bible is simpler (the reverse might be said), but because it is cast in a symbolic and narrative mode.
The facts may not be boring… but you might be.
Data alone seldom persuades and rarely inspires.
Every year since 1950, the number of American children gunned down has doubled.
We follow leaders because of the feelings they inspire. Follow because of how.
To express the most difficult matters clearly and intelligently is to strike coins out of pure gold. Emmanuel von Geibel, poet,
Harley executive, quoted in Results-based Leadership What we sell is the opportunity for a 43 year-old accountant to dress up in black leather, ride through small towns and have people be afraid of him.
Are your best salespeople… Hunters?
A key – perhaps the key – to leadership is the effective communication of a story. Howard Gardner, Leading Minds: An Anatomy of Leadership
Mixed Metaphors Youve buttered your bread, now lie in it. We have opened a Pandoras box of worms here. Ive hit the nail on the jackpot. Hes not playing with a full house. Im shooting from the seat of my pants. Rattle some feathers. A whole new ball of worms. Ill burn that bridge when I get there. Up a tree without a paddle. Robbing Peter to pay the piper.
Telling stories…is probably a brain obsession and probably begins relatively early both in terms of evolution and in terms of the complexity. Telling stories precedes language, since it is, in fact, a condition for language, and it is based not just in the cerebral cortex but elsewhere in the brain and in the right hemisphere as well as the left. Antonio Damasio, The Feeling of What Happens: Body and Emotion in the Making of Consciousness
The shortest distance to the truth is through a story.
Details Dialogue Drama
Make sure the words are yours. Push them from the very bottom of your soul. The performance will take care of itself.