1. WELCOME TO

2. Lenawee Community Mental Health Authority’s mission statement is: Authority’s mission statement is: "Promoting Positive Outcomes through Quality Mental Health Services." We are here to serve you and want to provide you with the utmost quality service possible. Your voice and dreams are important. Let us know if you have any suggestions, concerns or comments by contacting Customer Services We are here to serve you and want to provide you with the utmost quality service possible. Your voice and dreams are important. Let us know if you have any suggestions, concerns or comments by contacting Customer Services

3. WHAT IS THE COMMUNITY MENTAL HEALTH PARTNERSHIP OF SOUTHEASTERN MICHIGAN? Lenawee, Livingston, Monroe and Washtenaw County is CMHPSM. This partnership strives to be the model of excellence in a regional system of integrated care, joining with consumers, families and the community to help consumers reach their dreams.

4. Lenawee Community Mental Health Authority, a Joint Commission accredited organization, is committed to consumer safety and the quality of care our consumers receive. If any time you our consumer, friends or family members of consumers, providers, employees or members or the public have concerns about consumer safety or the quality of care received, please contact your case manager or Customer Services at 263- 8905. You may also contact The Joint Commission to report any concerns about consumer safety or quality of care issues.

5. What is Customer Services? Our Customer Service Department is a link between you, the Community Mental Health System and the community. Customer Services seek to reduce stigma about disabilities by educating the public. We also strive for you to be satisfied with the services you receive.

6. What can Customer Service help you with? Better understand the Mental Health System, Better understand the Mental Health System, How to obtain services, How to obtain services, Answer questions regarding your benefits, Answer questions regarding your benefits, Give you information about other available community services. Give you information about other available community services. Be a listening ear for you Be a listening ear for you Help fight stigma throughout our community Help fight stigma throughout our community If you have any questions regarding the care you receive or concerns about staff, we can help with that.

7. How can you contact Customer Services? Lenawee Community Mental Health Authority 1040 S Winter Street Suite 1022 Adrian, MI 49221 1040 S Winter Street Suite 1022 Adrian, MI 49221 Phone: (517) 263-8905 Toll Free: (800) 664-5005 Hours: Mon. thru Fri. 8:30 a.m. – 5:00 p.m. Evening hours by appointment

8. ANTI STIGMA and YOU How can you help reduce the Stigma for persons with mental illness and developmental disabilities? Join the MENTAL HEALTH AWARENESS COMMITTEE and help us fight stigma. Call Customer Services for more info at 263- 8905

9. 10 steps for Crisis Prevention Be Empathic- Try not to judge or discount the feelings of others. Be Empathic- Try not to judge or discount the feelings of others. Clarify Messages- Listening to what is really being said. Clarify Messages- Listening to what is really being said. Respect Personal Space- Stand at 1 ½ feet to 3 feet from the acting out person. Respect Personal Space- Stand at 1 ½ feet to 3 feet from the acting out person. Be Aware of Body Position-Standing eye to eye, toe to toe with a person sends a challenge message. Be Aware of Body Position-Standing eye to eye, toe to toe with a person sends a challenge message. Ignore Challenge Questions- redirect the attention to the issue at hand Ignore Challenge Questions- redirect the attention to the issue at hand

10. 10 steps for Crisis Prevention continued Permit Verbal Venting when Possible- Please let the person release as much energy as possible. Permit Verbal Venting when Possible- Please let the person release as much energy as possible. Set and Enforce Reasonable Limits- state limits and directly clearly and concisely. Set and Enforce Reasonable Limits- state limits and directly clearly and concisely. Keep your Nonverbal cues Nonthreatening-Be aware of gestures and body movements. Keep your Nonverbal cues Nonthreatening-Be aware of gestures and body movements. Avoid Overreacting- Remain Calm, rational, and professional. Avoid Overreacting- Remain Calm, rational, and professional. Use physical Techniques only at last resort- Use physical Techniques only at last resort-

11. INTER-CONNECTIONS DROP IN CENTER 110 W. Maumee St. Adrian, MI 49221 517-265-9588 HOURS Sun:12:00 – 5:00 p.m. Mon. thru Tues.: closed Wed thru Sat.: 12:00 – 5:00 p.m. A place where persons with mental illness can come together to connect with each other in a social setting.

12. NEW FOCUS CLUBHOUSE 1200 N. Main St. Adrian, MI 49221 517-263-3577 New Focus is a psycho- social rehabilitation site. Hours are: Hours are: Mon – Fri: 8:00a.m. – 3:00 p.m. For more information contact the Clubhouse.

13. PEER SUPPORT SPECIALISTS What is a Certified Peer Support Specialist? (CPSS) A person in recovery and certified to help peers in their journey of recovery. A person in recovery and certified to help peers in their journey of recovery. What can a Peer Support Specialist do? At the Drop In Center, a CPSS can provide a listening ear, give information about local resources and is trained to facilitate support groups. At the Drop In Center, a CPSS can provide a listening ear, give information about local resources and is trained to facilitate support groups. At the New Focus Clubhouse, a CPSS can help persons in the units complete their paperwork and help with resources in the community. At the New Focus Clubhouse, a CPSS can help persons in the units complete their paperwork and help with resources in the community. If you would like to talk with a Certified Peer Support Specialist, ask for Customer Services. If you would like to talk with a Certified Peer Support Specialist, ask for Customer Services.

14. Lenawee Peer Specialists Doris Ostrander - Inter-Connection Drop-In Doris Ostrander - Inter-Connection Drop-In Jeff Fouch – Inter-Connection Drop-In Jeff Fouch – Inter-Connection Drop-In Brenda Lankford – Community Brenda Lankford – Community Jerry Ostrander – Community Jerry Ostrander – Community Michelle Wilson– Inter-Connection Drop-In Michelle Wilson– Inter-Connection Drop-In Mark Roman – New Focus Mark Roman – New Focus Diane Ballingall-Community Diane Ballingall-Community Trudi Grossman-LCMHA Trudi Grossman-LCMHA Inter-Connection Drop-In 265-9588 Inter-Connection Drop-In 265-9588 New Focus 263-3577 New Focus 263-3577

15. COMMUNITY RESOURCES Are you in need of housing? Are you in need of housing? Do you know of someone who needs help with their utilities? Do you know of someone who needs help with their utilities? Do you need other information? Do you need other information? A listing of Community Resources (following slides) is in a box on the table below this monitor. If we don’t have what you need in this box, please ask the receptionist to contact Customer Services. This info is subject to change. Ask for Customer Services if you have any questions. Revised 03/03/08

16. COMMUNITY RESOURCES Catherine Cobb Domestic Violence Shelter_ emergency shelter for women & Children. 265-6776 Lenawee County Mission emergency shelter for men emergency shelter for men265-4019 Share The Warmth – offers a safe place to spend the night. December through mid-March 263-4681 Lenawee Emergency & Affordable Housing Corp. (LEAHC) – rental assistance, emergency & transitional housing for family/individuals 264-0782 Salvation Army – motel vouchers for families/individuals for short term basis 265-2038 EMERGENCY SHELTERS

17. Community Action Agency 401 Hoch St. Adrian 263-7861 Lenawee Dental Clinic 128 S. Broad St. Adrian 266-0651 Len. Co. Department of Human Services 1040 S. Winter, Ste 301 Adrian264-6300 Family Medical Center of MI 770 Riverside, Ste. 205 Adrian263-1800 Len. Co. Health Department 1040 S. Winter, Ste. 2328 Adrian 264-5226 HEALTH

18. American Red Cross Assistance for fire and other disasters 263-1904 Associated Charities 221 S.Tecumseh St. Adrian 265-7255 St. Paul’s Evangelical Lutheran Church 306 E. Jefferson, Blissfield 486-2404 The Daily Bread 302 S. Tecumseh St. Adrian Tue, Thu, Fri, Sat, Sun 12 -2 pm 266-0937 St. Vincent De Paul Society of St. Joseph’s Church 415 Ormsby, Adrian Mon, Wed, Fri 1-2:30 pm 266-7611 St. Mary’s Catholic Church 305 Division St. Adrian Mon, Tue, Thu 1 – 3 pm 266-0378 The Salvation Army 305 Division St. Adrian Food pantry by appointment Meals Mon& Wed 4-5 pm 265-2038 Solid Rock Church of Lenawee Food Gathers 112 E. Church St., Clinton Wed 12-2 pm, Thu 7 – 7:30 pm 456-7939 Sacred Heart Catholic Church 207 S. Market St. Hudson Tue and Thu 11:00 am – 1:00 pm 448-3811 FOOD PANTRIES, CLOTHING

19. The Salvation Army 305 Division St. Adrian Food pantry by appointment Meals Mon& Wed 4-5 pm 265-2038 Solid Rock Church of Lenawee Food Gathers 112 E. Church St., Clinton Wed 12-2 pm, Thu 7 – 7:30 pm 456-7939 Sacred Heart Catholic Church 207 S. Market St. Hudson Tue and Thu 11:00 am – 1:00 pm 448-3811 Angel Food Ministries First Church Of The Nazarene 50 Industrial Drive Adrian, MI 49221 263-1579 HELP WITH UTILITIES Community Action Agency 263-7861 Len. Co. Department of Human Services 264-6300 The Salvation Army 263-2038 St. Mary’s Church 263-4681 FOOD PANTRIES, CLOTHING cont.

20. Dinner on Us United Church of Christ United Church of Christ 312 W. Chicago Blvd. 312 W. Chicago Blvd. Every Thursday Every Thursday 6:00-7:30 p.m. 6:00-7:30 p.m.

21. Inter-Connections There are members at large openings. Write letter of interest and give it to Jeff or Doris at the Center There are members at large openings. Write letter of interest and give it to Jeff or Doris at the Center

22. Fresh Food Initiative Salvation Army Salvation Army Every Monday 9-11:30a.m. Every Monday 9-11:30a.m. Bring box for free fresh fruit and vegetables Bring box for free fresh fruit and vegetables Bring id and must be a resident of the county Bring id and must be a resident of the county

23. CAC position Member at large position. Member at large position. Send letter of interest to Costumer Services. Send letter of interest to Costumer Services.

24. South Central Michigan Works 266-5627 Goodwill Industries 263-2135 EMPLOYMENT OTHER HELP IN THE COMMUNITY Tax Preparation: Community Action Agency 263-7861 Legal Aid: Community Action Agency 263-7861

25. Workers on Wheels Donate a Car Have a car laying around? Have a car laying around? Donate it to Workers on Wheels, help put your neighbors on the road to recovery and Independence Donate it to Workers on Wheels, help put your neighbors on the road to recovery and Independence Contact Customer Services for more info

26. Suicide Prevention Yellow Ribbon is a program using a universal public health approach This program empowers and educates professionals, adults and youth. Ask about Lenawee’s program. Need to talk to someone about Suicide? Crisis hotlines are available at: 1-800-273-82551-800-784-2433

27. HelpLine Espanol ¿No te alcanza el dinero para comprar comida para ti y tu familia? ¿No te alcanza el dinero para comprar comida para ti y tu familia? …no te preocupes …no te preocupes Llámanos a la Línea de Ayuda para el Programa de Alimentos y Nutrición Llámanos a la Línea de Ayuda para el Programa de Alimentos y Nutrición 1-800- 481-4989 www.foodstamphelp.org 1-800- 481-4989 www.foodstamphelp.org Te diremos si calificas para recibir una Tarjeta de Asistencia de Comida o Bridge Card. Nuestros servicios son gratis, la llamada es confidencial y puede ser en Español o Ingles. Recuerda que tú puedes calificar aunque: No vivas con niños. Tengas carro, casa propia y/o ahorros. Estés trabajando o recibas beneficios del gobierno. No seas un ciudadano de los Estados Unidos pero hayas permanecido legalmente en el país por lo menos 5 años; o si tus hijos son ciudadanos, ellos podrían calificar para la ayuda. Michigan State University (MSUE) trabaja con la Línea de Ayuda para darte información de cómo: Comprar más alimentos con menos dinero. Preparar comidas fáciles y saludables para ti y tu familia.

28. Helpline Call the Food and Nutrition Helpline at 1-800-481-4989. M-F 9am-5pm www.foodstamphelp.org www.foodstamphelp.org We can answer these questions for you: We can answer these questions for you: Can I get a Food Assistance “Bridge” card (“food stamps”)? Can I get a Food Assistance “Bridge” card (“food stamps”)? How much help with food may I be able to get? How much help with food may I be able to get? How do I apply for help with food? How do I apply for help with food? What other food and nutrition services may I be able to get? What other food and nutrition services may I be able to get? *NOTE: The Helpline cannot give out food or benefits. We can tell you how and where to apply at the Department of Human Services in your county. Is Your Plate Empty? We May Be Able To Help!

29. Lenawee RICC You’re invited to get involved! Come to a RICC meeting! Meetings are 4 th Tuesday every month 11:00 a.m.-12:30 p.m. Hope Community Center 431 Baker St. Adrian, Mi. 49221 for information: Kristen @517-424-5642 Visit our website: http://www.orgsites.com/mi/lenaweericc/

30. Depression Support Group When: Every Wenesday 2:00-3:00 p.m. at Inter-Connections Drop In Center 110 W. Maumee St, Adrian 110 W. Maumee St, Adrian Cost: FREE A support group is a gathering of individuals who share a common goal. In a group setting, individuals are able to express how they feel and what they do to cope. Come join this group to give and receive support in dealing with depression. For more information contact For more information contact Inter-Connections at 265-9588 or Inter-Connections at 265-9588 or Customer Services at (517) 263-8905

31. Local Support Groups Schizophrenia Anonymous (SA)- Inter- Connections Drop-in Center, 110 W. Maumee, Adrian. Times 3:00 – 4:00 p.m. every Wednesday. 265-9588 Schizophrenia Anonymous (SA)- Inter- Connections Drop-in Center, 110 W. Maumee, Adrian. Times 3:00 – 4:00 p.m. every Wednesday. 265-9588

32. DBSA Every Thursday at 3 :00 – 4:00 p.m. Every Thursday at 3 :00 – 4:00 p.m. Location: Inter-Connections Drop-in Center 110 W. Maumee. 265-9588 Location: Inter-Connections Drop-in Center 110 W. Maumee. 265-9588

33. Parents of Children and young adults with Developmental Disabilities Location: LCMHA Location: LCMHA Time and date: June 11 th 7 p.m.-8:30 p.m. Time and date: June 11 th 7 p.m.-8:30 p.m. Daytime meetings on alternative months will be held at 9:30 a.m.-11 a.m. Daytime meetings on alternative months will be held at 9:30 a.m.-11 a.m. Any Questions: call Mary 264-0163,Valerie 264-0159,Holly 264-0178, and Cindy 264- 0165 Any Questions: call Mary 264-0163,Valerie 264-0159,Holly 264-0178, and Cindy 264- 0165

34. Other Support Groups Alcoholic’s Anonymous 265-3590 Answers on Alzheimer’s 264-5280 Arthritis & Fibromyalgia Support Group 423-7722 Grief Recovery Hospice263-2323 Lyme Disease Support C.Emery 265-5712 Diabetes Support Group Eva Salsbury 424-3388 Autism Support Group Mary Poore 263-8905 Growing Through Grief Hospice 263-2323 Grandparents Raising Grandchildren Dept. On Aging 264-5280 Cardiac Support Group Cardiac Rehab 265-0221 HIV & Recovery Support Group HARK (800) 578-2300 I Feel Better Now – for Children Hospice 263-2323

35. SUPPORT GROUPS Man to Man Cancer S. G.(prostate) 263-2317 Multiple Sclerosis Self Help Group D. Hose 423-0721 What Color Is Your Hurt – Child Hospice 263-2323 Overeaters Anonymous 423-5080, 263-8047 Substance Abuse Group 263-2191 Teen Support Group 263-2191 Sex Offenders Group 263-2191 Self Esteem & Domestic Violence Awareness 264-5733TOPS 451-2923, 467-2332, 264-1706 Post Abortion Sup. Group Care Pregnancy Center 263-5701 Veterans Group Ist Friday 12:00 p.m. At D.A.V. Hall Kathryn S. 263-8905 Loss of ? To Suicide 1 st Tuesday Hospice Of Lenawee 263-2323

36. SUPPORT GROUPS Divorce Care First United Brethren Church Blissfield 486-2187 Low Vision Contact Edith 423-7042 Brain Injury Support Group Hoagie Man 103 Sand Creek Hwy. 3 rd Monday @ 4:30 p.m. Contact persons: Mary F. 443-5315 Betty Phillippi 263-2401

37. PROGRAMS FOR HOMELESS Homeless Assistance Recovery Program (HARP): Section 8 vouchers for homeless families and individuals. To apply please call 265-6776 Kelli Kamm Homeless Assistance Recovery Program (HARP): Section 8 vouchers for homeless families and individuals. To apply please call 265-6776 Kelli Kamm Tenant Based Rental Assistance (TBRA): A program to provide housing for young families. To apply please call 264-0782 or go to LEAHC Tenant Based Rental Assistance (TBRA): A program to provide housing for young families. To apply please call 264-0782 or go to LEAHC

38. Speechcraft Speechcraft Speechcraft Thursday 9:30 a.m.-11:30 a.m. Thursday 9:30 a.m.-11:30 a.m. Location: Human Service Building 2 nd floor Location: Human Service Building 2 nd floor

39. Veterans Group Date: 1 st Friday of every month Date: 1 st Friday of every month Time: 12 noon Time: 12 noon Location: DAV Hall on Albert Street in Adrian,Mi. Location: DAV Hall on Albert Street in Adrian,Mi. For further info: Contact Kathryn S. at 263-8905 For further info: Contact Kathryn S. at 263-8905

40. You can ask for handouts and information in this presentation from customer services. handouts and information in this presentation from customer services. Our website: www.lcmha.org Our website: www.lcmha.orgwww.lcmha.org Jeff Fouch – 265-9588 Doris Ostrander – 265-9588 Kay Ross – 263-8905