1. “Bringing People and Services Together”

2. “2-1-1 is an easy to remember telephone number that connects people with important community services and volunteer opportunities.”

3. As of February 2007, 2-1-1 is serving approximately 196 million Americans – over 65% of the U. S. population; 212 active 2-1-1 systems covering all or part of 41 states (including 19 states with 100% coverage). www.211.org

4. 211 History 211 began in Atlanta, 1997. 211 began in Atlanta, 1997. Public Utilities Commission designated 211 to Utah Food Bank Services (formerly Community Services Council), December 1999. Public Utilities Commission designated 211 to Utah Food Bank Services (formerly Community Services Council), December 1999. FCC designated 211 for Health and Human Service Information and Referral, July 2000. FCC designated 211 for Health and Human Service Information and Referral, July 2000. Tooele, Salt Lake & Summit Counties launch 211 in January 2002. First in the West. Tooele, Salt Lake & Summit Counties launch 211 in January 2002. First in the West. Utah and Davis Counties launch 211 service in 2002. Utah and Davis Counties launch 211 service in 2002. As of February 11, 2005 2-1-1 can be accessed from anywhere in the state of Utah. As of February 11, 2005 2-1-1 can be accessed from anywhere in the state of Utah.

5. My child is on drugs I want to kill myself I need to find childcare I want to volunteer We can’t help with that I don’t know, please hold. I’ll try to transfer you to an agency who can help We only do senior daycare We don’t serve your area. Please call back another time. I can’t pay my rent We don’t need volunteers

6. Why 211? People Need Helping Finding Help People Need Helping Finding Help Information/Data Overload Information/Data Overload 2004 University of Texas at Austin cost-benefit analysis – net value to society approaching $130 million in the first year alone. Cost savings for tax payers, employers, and government. 2004 University of Texas at Austin cost-benefit analysis – net value to society approaching $130 million in the first year alone. Cost savings for tax payers, employers, and government.

7. 2-1-1 Information Center Certified Information Specialists answer requests for help, assess situations, prioritize needs, and help families make connections to appropriate agencies and programs. Certified Information Specialists answer requests for help, assess situations, prioritize needs, and help families make connections to appropriate agencies and programs. Accessible in 140 languages. Accessible in 140 languages. Free call for families. Free call for families. 2-1-1 2-1-1 Toll-free 1-888-826-9790 Toll-free 1-888-826-9790 Published Resources: Print and Internet. Published Resources: Print and Internet. www.informationandreferral.org www.informationandreferral.org www.informationandreferral.org www.utahcares.utah.gov www.utahcares.utah.gov www.utahcares.utah.gov

8. www.informationandreferral.org

9. www.utahcares.utah.gov

10. Resource Lists General Resource Lists for each county in Utah General Resource Lists for each county in Utah Food Food Health Health Dental Dental Single Parent Single Parent Homeless Homeless Youth Youth English as a Second Language (ESL) English as a Second Language (ESL)

11. Health Resource List

12. Directories Human Service Directory – published every two years. Human Service Directory – published every two years. Salt Lake, Summit, and Tooele Salt Lake, Summit, and Tooele Weber/Morgan Weber/Morgan Future directories: Future directories: Davis County Davis County Southern Utah Southern Utah Eastern Utah Eastern Utah Cache County/Box Elder Cache County/Box Elder

13. Data Management “The resource database shall be totally updated, at least annually; by surveys, telephone contact or on-site visits to organizations listed in the database. Records in the database shall include the date of last update.” AIRS Standard 9, Criterion 3

14. For Our Community, 211 is… Social barometer and community planner. Social barometer and community planner. Relieves misdirected calls to government and non-profit agencies. Relieves misdirected calls to government and non-profit agencies. Decreases misuse of 911. Decreases misuse of 911. Prevents perpetuation of crisis situations. Prevents perpetuation of crisis situations.

15. Health Related Calls January 1 – March 31, 2007 22,011 calls to 2-1-1 22,011 calls to 2-1-1 15% Family Services 15% Family Services 15% Housing 15% Housing 8% Food 8% Food 11% are health related 11% are health related Top Needs Top Needs Information/Education Information/Education Dental Emergency (Adult) Dental Emergency (Adult) Emergency/Urgent Care (Adult) Emergency/Urgent Care (Adult) Primary Care (Adult) Primary Care (Adult) Dental Care Primary (Adult) Dental Care Primary (Adult) Prescription Assistance Prescription Assistance

17. 2-1-1 I can’t pay my rent My child is on drugs I want to kill myself I need to find childcare I want to volunteer Suicide Prevention Hotline Child Care Resource And Referral Rental Assistance Program Volunteer Center Drug Rehabilitation Center 2-1-1, how may I help you? Yes, I can connect you with someone who can help…

18. 2-1-1 Information and Referral Services Dial 2-1-1 Dial 978-3333 Dial 1-888-826-9790 Visit www.informationandreferral.org www.informationandreferral.org Visit www.utahcares.utah.gov www.utahcares.utah.gov Hours: Monday – Friday, 8:30am to 6:00pm After hours voice mail Melanie Osterud Data/Project Coordinator 2-1-1 Information and Referral Services