1. Leadership

2. 2 Essential Qualities for Leadership  Courage  Humility  Inspirational power  Executive ability  Humor/anger  Discipline/patience  Reading/writing  Letter writing

3. 3 Leader vs. Manager  Difference: those who master the context and those who surrender to it Managers administer; leaders innovate. Managers initiate; leaders originate. Managers are copies; leaders are the original. Managers maintain; leaders develop. Managers focus on systems and structure; leaders focus on people.

4. 4 Leader vs. Manager -continued Managers rely on control; leaders inspire trust. Managers have short-range view; leaders have long- range perspective. Managers ask ‘how and when’; leaders ask ‘what and why’. Managers have their eye on the bottom line; leaders have their eye on the horizon. Managers accept the status quo; leaders challenge it. Managers are classic good soldiers; leaders are their own person. Managers do things right; leaders do what is right

5. 5 Management  The administrative order of things, which involves: Creating plans and controls Organizing structures based on strategies Clarifying position descriptions Building interaction matrices Defining performance measures Evaluating performance against targets Providing reward systems for sucess

6. 6 Jack Welch’s Six Rules for Managers  Face reality as it is, not as it was or as you wish it to be.  Be candid with everyone.  Don’t manage, lead.  Change before you have to.  If you don’t have a competitive advantage, don’t compete.  Control your own destiny, or someone else will.

7. 7 Leadership  Provide vision and the emotional connection between people and objectives, which involves Creating a climate to foster self-esteem, achievement, and self-fulfillment An emotional investment in the success of others Open communication and the encouragement of class

8. 8 Leadership - continued Clarification and maintenance of values Appropriate modeling behavior Focus on important issues Conflict resolution An insistence on excellence and recognition of the difference between excellence and success A genuine concern for people

9. 9 Five Leadership Practices and Ten Commandments  Challenge the process Search for opportunities Experiment and take risks  Inspire a shared vision Envision the future Enlist others  Enable others to act Foster collaboration Strengthen others

10. 10 Five Leadership Practices and Ten Commandments - continued  Model the way Set example Plan small wins  Encourage the heart Recognize contributions Celebrate accomplishments

11. 11  Physical vitality and stamina  Intelligence and judgment  Willingness (eagerness) to accept responsibility  Task competence  Understanding followers and their needs  Need to achieve Important Leadership Attributes

12. 12  Capacity to motivate  Courage, resolution, steadiness  Capacity to win and hold trust  Capacity to manage, decide and set priorities  Confidence  Adaptability and flexibility in approach Important Leadership Attributes - continued

13. 13 Twelve Golden Rules  Set a good example.  Give your people a set of objectives and a sense of direction.  Keep your people informed of new developments and how they’ll affect them.  Ask your people for advice.  Let your people know that you support them.  Don’t give orders.  Emphasize skills, not rules.  Give credits where credit is due.  Praise in public.  Criticize in private.  Criticize constructively.  Make it known that you welcome new ideas.

14. 14 Seven Sins of Leadership  Trying to be liked rather than respected.  Failing to ask subordinates for their advice and help.  Failing to develop a sense of responsibility in subordinates.  Emphasizing rules rather than skill.  Failing to keep criticism constructive.  Not paying attention to employee gripes and complaints.  Failing to keep people informed.

15. 15 Testing your Leadership Ability  High ethics  High energy  Hard worker  Enthusiastic  Goal-oriented  Courageous  Priority driven  Nonconformist  Levelheaded  Committed to developing employees

16. 16 Intellectual Ability  Continuing search for truth and solution Observation Questions Research Analysis Description Dissemination

17. 17 Intellectual Ability - continued  The major forces accelerating globalization Free market economy Education/culture Science and technology International trade/investment Freedom/democracy Environment/energy  Implications Great opportunities Fierce competition Cooperation and collaboration

18. 18 Physiological/Mental Ability  The source of the power of thinking right is vision.  Mindset controls thinking process which controls human behavior.  The world is run by tired men and women.  Depression is like a national disease.

19. 19 Managerial Abilities and Skills  Entrepreneurial Innovative Creative Risk-taking Bold and courageous  Team work and team building  Empowerment  Motivation  Decision-making

20. 20 Managerial Abilities and Skills - continued  Communication  Human resources  Strategic planning  Rewards  People skills/human relations  Time management  Financial management

21. 21 Leadership Effectiveness Traits  Intelligence Judgment Decisiveness Knowledge Fluency of speech  Personality Adaptability Alertness Creativity Personal integrity Non-conformity Self-confidence Emotional balance and control  Abilities Ability to enlist cooperation Popularity and prestige Sociability (inter-personal skills) Social participation Tact/diplomacy

22. 22 Key Trends Influencing the Workplace  Competitiveness and productivity  Rapidity of change  Globalization of business  Diversity in the population  Technological change  Domestic economic volatility  Demographic shifts  More investment in human capital  Workforce quality  Growth in the service industry  Increase in quality of work-life issues  Increased emphasis on health and wellness  The role of business in society  Smaller, self-contained work groups

23. 23 Cross/Multi-Culture Global Perspectives  Ethnocentric  Polycentric  Regiocentric  Geocentric

24. 24 Physical Stamina/High Energy  Physical stamina  Health  Strength  Exercise

25. 25 Attribute to Success  Vision  Ambition  Effective communication  Optimism  Commitment