1. IT Leadership Program Preparing IT Professionals for the Future Margaret Streeter streeterm@ecu.edu Interim Information Security Officer East Carolina University November 7, 2006

2. 2 Margaret Streeter East Carolina University IT Leadership Program Preparing IT Professionals for the Future Changing Landscape Changing Landscape Leadership Defined Leadership Defined Characteristics of Future IT Leaders Characteristics of Future IT Leaders Challenges to Change Challenges to Change ECU Leadership Program ECU Leadership Program Getting Started Getting Started

3. 3 November 7, 2006 Margaret Streeter East Carolina University Changing Landscape Growing economy and increased competition Growing economy and increased competition IT must deliver solutions with real value IT must deliver solutions with real value Must deliver them quickly Must deliver them quickly Foster relationships and trust in IT Foster relationships and trust in IT Invest in IT staff Invest in IT staff Keep workers energized Keep workers energized Keep workers focused on business Keep workers focused on business

4. 4 November 7, 2006 Margaret Streeter East Carolina University Leadership Defined " leadership is influence - nothing more, nothing less." John Maxwell’s definition of leadership from 21 Irrefutable Laws of Leadership 21 Irrefutable Laws of Leadership

5. 5 November 7, 2006 Margaret Streeter East Carolina University Characteristics of Future IT Leaders Leadership Characteristics Leadership Characteristics Incorporate Soft Skills Incorporate Soft Skills Business Focus Business Focus Leadership at Every Level Leadership at Every Level

6. 6 November 7, 2006 Margaret Streeter East Carolina University Leadership Characteristics VISION VISION INTEGRITY INTEGRITY TRUST TRUST SELFLESSNESS SELFLESSNESS COMMITMENT COMMITMENT CREATIVITY CREATIVITY OPEN-MINDEDNESS OPEN-MINDEDNESS TOUGHNESS TOUGHNESS ABILITY TO COMMUNICATE ABILITY TO COMMUNICATE ABILITY TO LISTEN ABILITY TO LISTEN

7. 7 November 7, 2006 Margaret Streeter East Carolina University Leadership Characteristics (cont) CALCULATED RISK-TAKING CALCULATED RISK-TAKING INNOVATIVE INNOVATIVE VISIBILITY VISIBILITY INQUISITIVENESS INQUISITIVENESS INTUITION INTUITION ACTION-ORIENTATION ACTION-ORIENTATION CANDIDNESS CANDIDNESS TENACIOUSNESS TENACIOUSNESS ABILITY TO NETWORK ABILITY TO NETWORK

8. 8 November 7, 2006 Margaret Streeter East Carolina University Incorporate Soft Skills Foster staff personal development s Foster staff personal development s Dedicate time and effort to a long-term leadership development program Dedicate time and effort to a long-term leadership development program Incorporate into your standard training program Incorporate into your standard training program Reinforce by using skills on the job Reinforce by using skills on the job

9. 9 November 7, 2006 Margaret Streeter East Carolina University Business Focus Alignment to business strategies and goals Alignment to business strategies and goals Gain special abilities and insight into technology’s impact Gain special abilities and insight into technology’s impact Develop technology initiatives that will deliver effective business solutions Develop technology initiatives that will deliver effective business solutions Politically savvy Politically savvy Market IT Market IT

10. 10 November 7, 2006 Margaret Streeter East Carolina University Leadership at Every Level Influence and collaborate with business partners Influence and collaborate with business partners Pushes accountability lower within IT Pushes accountability lower within IT Improve alignment with the business strategies and goals Improve alignment with the business strategies and goals Improve responsiveness to problems and concerns Improve responsiveness to problems and concerns Grows leadership skills within your organization Grows leadership skills within your organization

11. 11 November 7, 2006 Margaret Streeter East Carolina University Challenges to Change Change is difficult Change is difficult Physiological resistance to change Physiological resistance to change Traditional methods to induce change don’t work Traditional methods to induce change don’t work Small percentage of staff simply will not embrace change Small percentage of staff simply will not embrace change

12. 12 November 7, 2006 Margaret Streeter East Carolina University How to Effect Change Ask questions Ask questions Use repetition Use repetition Provide learning opportunities Provide learning opportunities Hire skills Hire skills Concentrate your effort on the percentage who will change Concentrate your effort on the percentage who will change

13. 13 November 7, 2006 Margaret Streeter East Carolina University ECU Leadership Program Launched spring of 2006 Launched spring of 2006 Upper management support Upper management support Offered each semester Offered each semester Led by the facilitator of the University Leadership Program Led by the facilitator of the University Leadership Program Graduates continue to meet and work projects Graduates continue to meet and work projects Graduates share experiences Graduates share experiences Fall 2006 led by Education Leadership professor Fall 2006 led by Education Leadership professor

14. 14 November 7, 2006 Margaret Streeter East Carolina University Getting Started Grassroots Initiative Grassroots Initiative Management Training Management Training Management Support Management Support Leadership Classes Leadership Classes Soft Skill Classes Soft Skill Classes Share Information Share Information Testimonials Testimonials

15. 15 November 7, 2006 Margaret Streeter East Carolina University Resources East Carolina University, Leadership Program site: http://www.ecu.edu/cs-itcs/leadership Effective Leadership--An IT Perspective: http://www.westga.edu/~distance/pahal22.html http://www.westga.edu/~distance/pahal22.html IT Leadership in 2010: http://www.cio.com/archive/121503/lead.html Alter, A. (1999). We need to teach teachers the truths about IT: http://www.computerworld.com/home/print.nsf/idgnet/9902018DD6 http://www.computerworld.com/home/print.nsf/idgnet/9902018DD6 Avant, B. (1996). Sailing the changing winds: Technology driven change in education: http://www.esc13.tenet.edu/~avant/winds.html http://www.esc13.tenet.edu/~avant/winds.html

16. 16 November 7, 2006 Margaret Streeter East Carolina University Resources How to Hook the Talent You Need: http://www.cio.com/archive/090106/fea_talent.html Information Technology and Government: The Need for New Leadership: http://www.isoc.org/inet96/proceedings/g7/g7_2.htm Global IT leaders—why you need them and how to develop them: http://www.cio.com/archive/061500_head.html http://www.cio.com/archive/061500_head.htmlhttp://www.cio.com/archive/061500_head.html Ones to Watch: Leadership Lessons - Master Class: http://www.cio.com/archive/070106/otw_master.html?page=1 Mentoring Highlights: http://www.educause.edu/content.asp?SECTION_ID=204

17. 17 November 7, 2006 Margaret Streeter East Carolina University Resources (cont) Leaders at All Levels: http://www.cio.com/archive/010106/coach.html The New Science of Change: http://www.cio.com/archive/091506/change.html Quo Vadis IT? Structuring the IT Organization of the Future: http://www2.cio.com/analyst/report3564.html

18. IT Leadership Program Preparing IT Professionals for the Future Margaret Streeter streeterm@ecu.edu Interim Information Security Officer East Carolina University November 7, 2006