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Meeting with Employees of Kanhangad Division ON 18 – 01 – 2014 ====================

Achievement (April to Dec)
REVENUE : Achievement Vs Target (Original) (Amount in Crores of Rupees) Segment Target Achievement (April to Dec) % Achievement shortfall(-) Phones+FTTH 85.00 46.25 54.41% -38.75 BB 75.00 39.00 52.00% -36.00 EB(CCTS) 2.21 0.42 19.12% -1.79 IUC 0.99 1.41 142.92% Total CFA 163.20 87.09 53.37% -76.11 GSM 155.00 109.01 70.33% -45.99 CDMA 8.00 2.63 32.81% -5.37 Wimax 3.00 0.91 30.20% -2.09 Total CM 166.00 112.54 67.79% -53.46 CFA+CM 329.20 199.63 60.64%

REVENUE : Achievement Vs Target (Revised) (Amount in Crores of Rupees)
Segment Target Achievement (April - Dec) % Achievement shortfall(-) Phones+FTTH 96.00 46.25 48.18% -49.75 BB 86.00 39.00 45.35% -47.00 EB(CCTS) 3.77 0.42 11.21% -3.35 IUC 1.21 1.41 116.93% 0.20 Total CFA 186.98 87.09 46.58% -99.89 GSM 184.80 109.01 58.99% -75.79 CDMA 8.00 2.63 32.81% -5.37 Wimax 3.00 0.91 30.20% -2.09 Total CM 195.80 112.54 57.48% -83.26 CFA+CM 382.78 199.63 52.15%

14. Segment Wise REVENUE Summary : COMPARISON WITH LAST YEAR
Amount in Crores of Rupees APRIL TO DECEMBER Current Year Variance %Variance Phones 46.26 52.27 -6.01 % Broadband 39.00 32.32 6.68 20.67 % EB Circuits 0.42 0.27 0.15 55.57 % IUC 0.03 0.06 -0.03 Mobile 112.54 96.97 15.57 16.06% Total Revenue 198.25 181.89 16.35 8.99%

Revenue Performance : BASIC PLUS ( Phone + ITC )
APRIL to DECEMBER ( in Crores of Rs.) SSA 2012 2013 Variation ( Rs. Crores) % Variation 1 Ernakulam 68.83 67.2 -1.63 -2.37% 2 Trivandrum 50.79 45.78 -5.01 -9.86% 3 Trichur 54.01 48.4 -5.61 -10.39% 4 Alleppy 29.31 26.25 -3.06 -10.44% 5 Calicut 39.5 35.07 -4.43 -11.22% 6 Kollam 33.16 29.32 -3.84 -11.58% 7 Kannur 52.19 46.06 -6.13 -11.75% 8 Palghat 22.39 19.64 -2.75 -12.28% 9 Pathanamthitta 21.85 19.08 -2.77 -12.68% 10 Kottayam 34.48 29.45 -5.03 -14.59% 11 Malappuram 33.38 28.05 -5.33 -15.97% TOTAL 439.89 394.30 -45.59 -10.36%

Revenue Performance : BROADBAND
APRIL to DECEMBER (Crores of Rs.) SSA 2012 2013 Variation % Variation 1 Pathanamthitta 13.58 17.06 3.48 25.63% 2 Malappuram 13.86 17.31 3.45 24.89% 3 Alleppy 16.91 21.06 4.15 24.54% 4 Kollam 18.48 22.83 4.35 23.54% 5 Ernakulam 52.72 64.25 11.53 21.87% 6 Calicut 22.02 26.70 4.68 21.25% 7 Kannur 32.32 39.01 6.69 20.70% 8 Palghat 16.38 19.65 3.27 19.96% 9 Kottayam 22.98 27.37 4.39 19.10% 10 Trichur 31.97 37.11 5.14 16.08% 11 Trivandrum 31.45 36.46 5.01 15.93% TOTAL 272.67 328.81 56.14 20.59%

Revenue Performance : CFA ( Phone + ITC + IUC ) SSA 2012 2013
APRIL to DECEMBER ( Crores of Rs. ) SSA 2012 2013 Variation % Variation 1 Ernakulam 122.72 136.51 13.79 11.24% 2 Alleppy 46.35 48.15 1.80 3.88% 3 Pathanamthitta 35.44 36.78 1.34 3.78% 4 Palghat 38.79 40.07 1.28 3.30% 5 Kollam 51.68 53.12 1.44 2.79% 6 Kannur 84.64 86.73 2.09 2.47% 7 Trivandrum 82.36 83.39 1.03 1.25% 8 Trichur 86.43 87.48 1.05 1.21% 9 Calicut 62.1 62.46 0.36 0.58% 10 Kottayam 57.46 57.78 0.32 0.56% 11 Malappuram 47.25 47.03 -0.22 -0.47% CGMT 107.45 88.23 -19.22 -17.89% CMTS 138.99 157.83 18.84 13.55% TOTAL 961.66 985.56 23.90 2.49%

Revenue Performance : GSM POST PAID
APRIL to DECEMBER ( Crores of Rs. ) SSA 2012 2013 Variation % Variation 1 Trivandrum 15.72 16.56 0.84 5.34% 2 Ernakulam 22.97 23.99 1.02 4.44% 3 Malappuram 2.97 3.08 0.11 3.70% 4 Palghat 4.87 5.02 0.15 3.08% 5 Trichur 7.80 8.01 0.21 2.69% 6 Calicut 6.17 6.28 1.78% 7 Kottayam 7.42 0.00 0.00% 8 Kollam 5.28 5.26 -0.02 -0.38% 9 Kannur 6.12 -0.05 -0.81% 10 Alleppy 5.85 5.78 -0.07 -1.20% 11 Pathanamthitta 3.18 3.09 -0.09 -2.83% TOTAL 88.40 90.61 2.21 2.50%

Revenue Performance : GSM PRE PAID
APRIL to DECEMBER (Crores of Rs. ) SSA 2012 2013 Variation % Variation 1 Trivandrum 52.30 70.68 18.38 35.14% 2 Trichur 40.69 52.51 11.82 29.05% 3 Ernakulam 109.28 132.81 23.53 21.53% 4 Calicut 54.71 65.09 10.38 18.97% 5 Kannur 86.85 102.99 16.14 18.58% 6 Palghat 36.32 41.97 5.65 15.56% 7 Malappuram 37.58 42.67 5.09 13.54% 8 Kottayam 65.35 74.02 8.67 13.27% 9 Alleppy 38.13 42.35 4.22 11.07% 10 Kollam 44.70 48.34 3.64 8.14% 11 Pathanamthitta 37.92 38.90 0.98 2.58% TOTAL 603.83 712.33 108.50 17.97%

Revenue Performance : WiMAX
APRIL to DECEMBER ( Crores of Rs. ) SSA 2012 2013 Variation % Variation 1 Palghat 0.35 0.92 0.57 162.86% 2 Kollam 0.56 1.36 0.80 142.86% 3 Trivandrum 0.52 1.13 0.61 117.31% 4 Alleppy 0.32 0.64 100.00% 5 Ernakulam 1.33 2.65 1.32 99.25% 6 Trichur 1.30 2.37 1.07 82.31% 7 Kannur 0.93 0.41 78.85% 8 Malappuram 0.44 0.73 0.29 65.91% 9 Kottayam 0.30 0.49 0.19 63.33% 10 Pathanamthitta 0.37 0.60 0.23 62.16% 11 Calicut 0.82 0.26 46.43% TOTAL 6.57 12.64 6.07 92.39%

Revenue Performance : CDMA WLL
APRIL to DECEMBER ( Crores of Rs. ) SSA 2012 2013 Variation % Variation 1 Pathanamthitta 2.64 2.42 -0.22 -8.33% 2 Trichur 4.72 4.19 -0.53 -11.23% 3 Palghat 3.38 2.95 -0.43 -12.72% 4 Ernakulam 6.16 5.33 -0.83 -13.47% 5 Trivandrum 3.37 2.85 -0.52 -15.43% 6 Calicut 4.21 -0.84 -19.95% 7 Malappuram 3.85 3.08 -0.77 -20.00% 8 Kottayam 2.86 2.27 -0.59 -20.63% 9 Kannur 3.47 2.67 -0.8 -23.05% 10 Alleppy 3.17 2.43 -0.74 -23.34% 11 Kollam 5.26 3.99 -1.27 -24.14% TOTAL 43.09 35.55 -7.54 -17.50%

Revenue Performance : CM ( GSM + WiMAX + WLL )
APRIL to DECEMBER (Crores of Rs. ) SSA 2012 2013 Variation % Variation 1 Trivandrum 71.91 91.21 19.30 26.84% 2 Trichur 54.52 67.08 12.56 23.04% 3 Ernakulam 139.73 164.79 25.06 17.93% 4 Kannur 97.00 112.71 15.71 16.20% 5 Calicut 65.65 75.55 9.90 15.08% 6 Palghat 44.93 50.86 5.93 13.20% 7 Kottayam 75.94 84.20 8.26 10.88% 8 Malappuram 44.84 49.56 4.72 10.53% 9 Alleppy 47.46 51.19 3.73 7.86% 10 Kollam 55.80 58.96 3.16 5.66% 11 Pathanamthitta 44.11 45.01 0.90 2.04% CMTS(INFRA) 4.89 9.08 4.19 85.69% TOTAL 746.78 860.20 113.42 15.19%

Revenue Performance : EB CIRCUITs
APRIL to DECEMBER (Crores of Rs. ) SSA 2012 2013 Variation % Variation 1 Malappuram 0.01 0.17 0.16 % 2 Palghat 0.18 0.61 0.43 238.89% 3 Trivandrum 2.18 4.57 2.39 109.63% 4 Ernakulam 5.59 10.17 4.58 81.93% 5 Trichur 1.31 2.07 0.76 58.02% 6 Calicut 1.20 0.44 57.89% 7 Kannur 0.27 0.41 0.14 51.85% 8 Pathanamthitta 0.04 28.57% 9 Alleppy 0.36 0.05 13.89% 10 Kollam 0.39 0.34 -0.05 -12.82% 11 Kottayam 0.50 0.38 -0.12 -24.00% TOTAL 11.69 20.51 8.82 75.45%

Revenue Performance : TOTAL ( CFA + CM + EB )
APRIL to DECEMBER (Crores of Rs.) SSA 2012 2013 Variation % Variation 1 Ernakulam 268.03 311.47 43.44 16.21% 2 Trivandrum 156.45 179.16 22.71 14.52% 3 Trichur 142.25 156.64 14.39 10.12% 4 Kannur 181.91 199.85 17.94 9.86% 5 Palghat 83.89 91.53 7.64 9.11% 6 Calicut 128.50 139.21 10.71 8.33% 7 Kottayam 133.89 142.35 8.46 6.32% 8 Alleppy 94.16 99.75 5.59 5.94% 9 Malappuram 92.09 96.76 4.67 5.07% 10 Kollam 107.86 112.42 4.56 4.23% 11 Pathanamthitta 79.69 81.96 2.27 2.85% CGMT 107.45 88.23 -19.22 -17.89% CMTS 143.88 166.92 23.04 16.01% TOTAL 146.20 8.50%

APRIL to DECEMBER (Crores of Rs. )
OUR POSITION / RANK IN KERALA CIRCLE IN REVENU COMPARISON APRIL to DECEMBER (Crores of Rs. ) 2012 2013 Variation % Variation Position in Circle BASIC PLUS ( Phone + ITC ) 52.19 46.06 -6.13 -11.75% 7 Broadband 32.32 39.01 6.69 20.70% CFA ( Phone + ITC + IUC + BB) 84.64 86.73 2.09 2.47% 6 GSM POST PAID 6.17 6.12 -0.05 -0.81% 9 GSM PRE PAID 86.85 102.99 16.14 18.58% 5 WiMAX 0.52 0.93 0.41 78.85% CDMA WLL 3.47 2.67 -0.8 -23.05% CM ( GSM + WiMAX + WLL ) 97 112.71 15.71 16.20% 4 TOTAL ( CFA + CM + EB ) 181.91 199.85 17.94 9.86%

LAND LINE AND MOBILE REVENUE Kannur SSA PROFILE / Trend
In Crore Rupees Year/Month Wire line + Broadband + ITC + EB CCTs + IUC GSM Prepaid + Post paid CDMA WLL WiMAX TOTAL 200.11 86.95 13.06 - 300.12 169.14 85.49 13.27 267.90 149.97 81.92 12.53 244.42 137.32 81.78 8.34 227.45 123.07 104.91 6.57 0.43 234.98 114.30 125.90 4.38 0.71 245.28 (Dec) 87.09 109.01 2.63 0.91 199.63

The LEAST CHALLENGE /OBJECTIVE for : The overall REVENUE should cross Rs Crores (revenue of ).

GSM Mobile Connections : Performance
APRIL TO DECEMBER SSA Target for Proport. Target Gross Achievement Closure Net Achievement % Gross % Net % Closure KNR 208000 156000 124049 59240 64809 79.52% 41.54% 47.76% EKM 285625 214219 155661 70726 84935 72.66% 39.65% 45.44% KLM 103500 77625 55628 26177 29451 71.66% 37.94% 47.06% TVM 160375 120281 85594 39078 46516 71.16% 38.67% 45.66% CLT 142625 106969 75926 35825 40101 70.98% 37.49% 47.18% ALP 87125 65344 46224 20370 25854 70.74% 39.57% 44.07% MLP 98875 74156 49292 24707 24585 66.47% 33.15% 50.12% KTM 127625 95719 61293 26529 34764 64.03% 36.32% 43.28% TSR 111125 83344 52702 23791 28911 63.23% 34.69% 45.14% PTA 74500 55875 34427 15682 18745 61.61% 33.55% 45.55% PKD 100625 75469 43484 20086 23398 57.62% 31.00% 46.19% TOTAL 784280 362211 422069 69.71% 37.52% 46.18%

Wimax Connections : Performance
APRIL TO DECEMBER SSA Proportion. Target Gross Achievement Closure Net Achievement % Gross % Net % Closure PKD 2250 1354 290 1064 60.18% 47.29% 21.42% EKM 5925 3231 1050 2181 54.53% 36.81% 32.50% KLM 3975 2038 736 1302 51.27% 32.75% 36.11% TVM 3075 1467 436 1031 47.71% 33.53% 29.72% ALP 1875 852 297 555 45.44% 29.60% 34.86% TCR 5400 2354 851 1503 43.59% 27.83% 36.15% MLP 1950 768 315 453 39.38% 23.23% 41.02% PTA 1650 632 310 322 38.30% 19.52% 49.05% KTM 624 224 400 37.82% 24.24% 35.90% KNR 3375 1073 519 554 31.79% 16.41% 48.37% CLT 2625 753 368 385 28.69% 14.67% 48.87% Total 33750 15146 5396 9750 44.88% 28.89% 35.63%

WiMAX BTS & Connection Status
DIVISION No. Of WiMAX BTS Total Equipped Capacity Working Connetions as on KANNUR P 5 1500 77 TELECHERY P 4 1200 142 TELECHERY T 169 CHERUKUNNU 185 PAYYANUR 1500 KANHANGAD 228 KANNUR T 6 1800 296 UPPALA 164 TALIPARAMBA 1 300 80 KAZARGOD 1800 187 SRK 0 MATTANUR 300 14 NILESWER 2 600 102 SSA 48 14400 1721

BTS wise WiMAX Connection Status (Capacity of WiMAX BTS = 300)
WiMAX BTS LOCATION No. Of Working Connections DIVISION 1 Athinjal 29 Kanhangad 2 Avikkara 30 3 kannangad TE 62 4 Periya 24 5 Udama 83

LL NPC Performance : April to December
DIVISION LL DEL ( ) TARGET ( ) NPC Closure Net NPC % Reduction in Landline Gross (% of Target) KANNUR P 28176 2093 808 1004 -196 -0.70% 38.60% TELECHERY P 26044 1935 761 1311 -550 -2.11% 39.33% TELECHERY T 39179 2911 829 1680 -851 -2.17% 28.48% CHERUKUNNU 30182 2243 515 1258 -743 -2.46% 22.97% PAYYANUR 31759 2360 734 1518 -784 -2.47% 31.11% KANHANGAD 27840 2069 658 1868 -1210 -4.35% 31.81% NILESWER 34432 2558 727 2315 -1588 -4.61% 28.42% KANNUR T 28519 2119 684 2004 -1320 -4.63% 32.28% UPPALA 22828 1696 439 1550 -1111 -4.87% 25.88% TALIPARAMBA 25219 1874 504 1809 -1305 -5.17% 26.90% KAZARGOD 29435 2187 1051 2928 -1877 -6.38% 48.06% SRK 25138 679 2599 -1920 -7.64% 36.35% MATTANUR 28177 2094 798 3219 -2421 -8.59% 38.12% SSA 376928 28006 9187 25063 -15876 -4.21% 32.80%

LL NPC Performance : April to December KNG Div.
EXCHANGE LL DEL ( ) TARGET ( ) NPC Closure Net NPC % Reduction in Landline Gross ( % of Target) 1 PALLIKARE 3931 292 71 126 -55 -1.40% 24.31% 2 PAKAM DLC 366 27 15 22 -7 -1.91% 55.16% 3 KNG SOUTH DLC 11 20 -9 -2.46% 40.45% 4 BELLIKOTH 2402 178 42 103 -61 -2.54% 23.53% 5 UDUMA 3908 290 77 229 -152 -3.89% 26.52% 6 KANHANGAD 8052 598 225 577 -352 -4.37% 37.61% 7 RAJAPURAM 2008 149 137 -95 -4.73% 28.15% 8 PERIYA 1813 135 49 140 -91 -5.02% 36.38% 9 AMBALATHARA 1253 93 43 110 -67 -5.35% 46.19% 10 MAVUNGAL DLC 336 25 -20 -5.95% 28.04% ATTENGANAM 1325 98 28 109 -81 -6.11% 28.44% 12 PANATHUR 407 30 45 -33 -8.11% 39.68% 13 PANATHADY 1096 81 143 -115 -10.49% 34.38% 14 KALLORAVI DLC 326 24 -37 -11.35% 20.64% AVIKKARA DLC 251 19 38 -35 -13.94% 16.09% KNG DIVISION 27840 2069 658 1868 -1210 -4.35% 31.81%

BB Performance : April to December
EXCHANGE Target Gross BB Provision BB Closures Net BB provision % Gross w.r.t. Target % Closure PAYYANUR 5980 1897 1109 788 31.72% 58.46% CHERUKUNNU 5692 1764 1280 484 30.99% 72.56% TELECHERY P 5057 1446 1071 375 28.59% 74.07% NILESWER 6603 1729 1007 722 26.18% 58.24% KANNUR T 5406 1413 1044 369 26.14% 73.89% SRK 4828 1260 833 427 26.10% 66.11% TALIPARAMBA 4451 1155 819 336 25.95% 70.91% MATTANUR 5530 1399 949 450 25.30% 67.83% TELECHERY T 7506 1823 1287 536 24.29% 70.60% KANNUR P 6247 1475 1030 445 23.61% 69.83% KANHANGAD 5531 1228 872 356 22.20% 71.01% KAZARGOD 6927 1069 606 463 15.43% 56.69% UPPALA 5260 637 411 226 12.11% 64.52% SSA 75017 18295 12318 5977 24.39% 67.33%

BB Performance : April to December KNG Div.
EXCHANGE Target Gross BB Provision BB Closures Net BB provision % Gross w.r.t. Target % Closure 1 KNG SOUTH DLC 66 29 43.74% 100.00% 2 RAJAPURAM 311 105 60 45 33.72% 57.14% 3 KANHANGAD 1319 424 313 111 32.15% 73.82% 4 PANATHADY 225 56 33 23 24.93% 58.93% 5 PAKAM DLC 109 7 16 21.02% 30.43% 6 MAVUNGAL DLC 96 18 15 18.83% 83.33% ATTENGANAM 277 52 38 14 18.77% 73.08% 8 KALLOORAVI DLC 86 9 18.53% 56.25% BELLIKOTH 525 97 65 32 18.49% 67.01% 10 PERIYA 365 50 18.10% 75.76% 11 PALLIKARE 726 124 76 48 17.08% 61.29% 12 AMBALATHARA 297 41 16.86% 82.00% 13 UDUMA 952 146 22 15.33% 84.93% AVIKKARA DLC 68 14.73% 80.00% PANATHUR 110 10.93% 33.33% DET KNG 5531 1228 872 356 22.20% 71.01%

BROADBAND ORDERS PENDING as on 15th JANUARY 2014
KANHANGAD DIVISION Exchange <15 DAYS 16-30 DAYS >30 DAYS AMBALATHARA 3 4 BELLIKKOTH 1 KANHANGAD PALLIKARA PERIYA UDUMA 2 ATTENGANAM RAJAPURAM PANATHADI PANATHUR 12 7 6

NPC WORK ORDERs pending DIVISION Pending TNF Total 0-7 Days 7-30 Days 1-3 Month 3-6 Month 6-9 Month 9-12 Month 1-2 Years KASARAGOD 309 27 336 48 90 76 64 21 6 4 DET TELLICHERRY 241 23 264 37 56 73 41 28 DET KANNUR 226 24 250 25 38 54 47 55 7 UPPALA 155 63 218 29 19 8 CHERUKUNNU 167 20 187 13 45 1 TALIPARAMBA 139 158 39 49 DEP TELLICHERRY 132 11 143 14 53 5 MATTANNUR 96 36 31 35 18 DEP KANNUR 119 124 KANHANGAD 86 122 12 30 PAYYANNUR 94 9 103 2 SREEKANDAPURAM 89 17 NILESWAR 80 85 16 1920 291 2211 267 550 494 363 180 46

NPC WORK ORDERs Pending
Subdivision Exchange Pending TNF Total 0-7 Days 7-30 Days 1-3 Month 3-6 Month RAJAPURAM ATTENGANAM 7 11 18 1 2 3 6 8 14 5 PANATHADY 10 PANATHUR 4 AMBALATHARA UDUMA 9 15 PERIYA PALLIKARE PAKAM DLC KANHANGAD 22 BELLIKOTH 20 21 13 MAVUNGAL DLC KNG SOUTH DLC AVIKKARA DLC KALLOOR DLC 86 36 122 12 24 30

Mobile SIM Activation : April to December 2013 (TARGET : 2,10,000) , Achieved = 58.74 % only
CSCs Franchisees Total April 9705 1184 10889 May 9427 1295 10772 June 10293 1483 11776 July 12835 1768 14603 August 12167 1312 13479 September 12372 1505 13877 October 12023 1793 13816 November 11939 3199 15131 December 14422 4592 19014 TOTAL 105183 18131 123357

DIVISION Wise SIM Activation ( April to December 2014 )
ACHIEVEMENT Division Target for Prop. Target ( April - Dec ) April -Sep Oct - Dec Total (April - Dec) % Achieved KNR P 17634 13226 7204 6339 13543 102.40% SRK 15307 11480 7274 3130 10404 90.63% KNR T 15406 11555 6662 3722 10384 89.87% MTR 15207 11405 6786 3263 10049 88.11% TLY P 8173 6130 3120 1800 4920 80.27% PAY 5865 3015 8880 76.85% KZD 20758 15569 7445 4298 11743 75.43% UPL 9144 6858 2905 2116 5021 73.22% TMB 10014 7511 3534 1939 5473 72.87% TLY T 15206 5104 2820 7924 69.48% KNG 14970 11228 5155 2621 7776 69.26% NLS 14022 10517 4256 2341 6597 62.73% CUU 7203 5402 1878 953 2831 52.40% 178450 133838 67188 38357 105545 78.86%

Prop. Target ( April - Dec )
CSC s PERFORMANCE : SIM ACTIVATION : APRIL TO DECEMBER 2013 ACHIEVEMENT CSCs Target for Prop. Target ( April - Dec ) April -Sep Oct - Dec Total (April - Dec) % Achieved 1 KANNUR PHONES 17634 13226 7204 6339 13543 102.40% 2 SREEKANDAPURAM 8596 6447 4475 1885 6360 98.65% 3 IRITTY CSR 7076 5307 3245 1585 4830 91.01% 4 KANNUR T 15406 11555 6662 3722 10384 89.87% 5 MATTANUR CSC 3861 2896 1508 1002 2510 86.68% 6 CHERUPUZHA CSR 4255 3191 1922 843 2765 86.64% 7 PERAVOOR CSR 4270 3203 2033 676 2709 84.59% 8 THALASSERY CSR 6475 4856 2574 1345 3919 80.70% 9 ALACODE CSR 6711 5033 2799 1245 4044 80.35% 10 MAHE CSR 1698 1274 546 455 1001 78.60% 11 KASARGODE CSR 12325 9244 4656 2567 7223 78.14% 12 UDUMA CSR 1553 1165 502 401 903 77.53% 13 KUTHUPARAMBA 5579 4184 1207 3240 77.43% 14 CHERUVATHUR 5766 4325 2025 1316 3341 77.25% 15 CHENGALA CSR 1663 1247 500 459 959 76.89% 16 UPPALA CSR 3852 2889 1240 973 2213 76.61%

Prop. Target ( April - Dec )
CSC s PERFORMANCE : SIM ACTIVATION : APRIL TO DECEMBER 2013 ACHIEVEMENT CSCs Target for Prop. Target ( April - Dec ) April -Sep Oct - Dec Total (April - Dec) % Achieved 17 PAYYANUR CSR 8945 6709 3227 1894 5121 76.33% 18 THALIPARAMBA 10014 7511 3534 1939 5473 72.87% 19 PERDALA CSR 2981 2236 913 683 1596 71.39% 20 KALANAD CSR 3452 2589 1170 678 1848 71.38% 21 KANHANGAD CSR 10472 7854 3690 1814 5504 70.08% 22 CSR MANJESHWAR 2311 1733 752 460 1212 69.93% 23 MULLERIA CSR 3318 2489 1119 594 1713 68.84% 24 THALASSERY CTO 6254 4691 2066 1111 3177 67.73% 25 RAJAPURAM CSC 2945 2209 963 406 1369 61.98% 26 MATHAMANGALAM 2206 1654 716 278 994 60.09% 27 PANOOR CSR 3373 2530 1005 502 1507 59.57% 28 NILESHWAR CSR 4345 3259 1272 478 1750 53.70% 29 CHERUKUNNU CSR 7203 5402 1878 953 2831 52.40% 30 BEEMANADI CSR 2074 1556 498 316 814 52.33% 31 TRIKARIPUR CSC 1837 1378 461 231 692 50.23% All CSCs 178450 133838 67188 38357 105545 78.86%

CDMA WLL in MATTANUR Division
1 ADAKKATHODE 750 2 ARALAM 1500 3 EDOOR 4 IRITTY 5 KADAVATHUR 250 6 KAKKAYANGAD 7 KELAKAM 8 KILIYANTHARA 9 KOLAYAD 10 KOLOLAM 11 KOTTIYOOR 12 MATTANNUR 13 PERAVOOR 14 SIVAPURAM 15 SIVAPURAM EAST 16 ULIYIL 17 VANIYAPPARA 14000

NEW 3G BTSs Commissioned During 2013 - 2014 DIVISION EXCHANGE
Please canvass 3G connections to a befitting extent in all the newly commissioned 3G / 2G BTSs through one or more of the following : Door to Door to approach in respect of professional Data Users. Mela in and around all Professional Colleges/ Institutions Mini Mela in all newly Commissioned 3G BTS Areas. New CUG among Commerce & Trade Community. NEW 3G BTSs Commissioned During DIVISION EXCHANGE Site name Date 1 Kanhangad Mavngal DLC 2 KNH South DLC Kanhangad South 3 Pallikkara 4 Uduma Palakunnu 5 Periya 6 Athinhal NEW 2G BTSs Commissioned During 1 Kanhangad NH JN KNG 2 Achikanam Ambalathukara

New 2G Site Under Phase-VII Expansion : Tower Ready
SITE NAME DIVISION 1 UdumaNorth Kanhangad 2 AlakkodPeriya 3 Nalleacre

Mobile Expansion : CANDIDATES SITES NOT AVAILBALE ON LEASE/RENT
SITE NAME DIV EXCHANGE LAND MARK 1 Durga School KNG kanhangad Near new KSRTC bus depo Kanhangad 2 Koovapalli Near to Kalluravi DLC. 3 Kanhangad NewBusStand Alamipalli Bus atand. 4 PeriyaTown periya Periya C.University campus site closer to town

As on DIVISION No. Of Faults Pending for More than 7 Days KANNUR P 60 TELECHERY P 25 TELECHERY T 45 CHERUKUNNU 90 PAYYANUR 15 KANHANGAD 18 KANNUR T 27 UPPALA 168 TALIPARAMBA 65 KAZARGOD 129 SRK MATTANUR 20 NILESWER 39 SSA 716

Landline faults pending for more than 7 days.- 17/01/ :16:52 Subdvn Exchange Booked date Phone No 1 SDEEXTKNG AVIKKARA DLC :05 2 :02 3 KANHANGAD :00 4 :36 5 :08 6 SDEGRJP ATTENGANAM :14 7 :31 8 :14 9 PANATHADY :52 10 RAJAPURAM :12 11 :48 12 :47 13 :41 14 SDEGUDM PALLIKARE :01 15 PERIYA :41 16 :18 17 UDUMA :22 18 :23 19 :03

No. Of Exchanges under Fault of Less Than 7 Days.
Division As on SKM 15 17 9 16 18 MTR 13 12 PAY 10 14 KNR T 4 5 6 8 KNG NLS 11 CUU 3 2 TLY T KNR P 1 TMB KZD UPL TLY P 61 75 71 94 98

Exchanges Which are almost consistently below 7 Days Fault Pendency
As on As on As on As on As on DET NLS ACHIKKANAM BEEMANADI KALICHANADUKAM KADUMENI PERUMBATTA CHITTARIKKAL DETMTR IRITTY KILIYANTHARA ULIYIL ADAKKATHOD KELAKAM KOTTIYOOR POOLAKUTTY DETPAY KOROM DLC RAJAGIRI THIRUMENI PERUVAMBA PERINGOME KAKKARA ETTIKULAM KARIVELLUR MATHIL PALAKODE RAMANTHALI VELLUR RMT NAVY DLC

As on As on As on As on As on DET NLS ACHIKKANAM KADUMENI PERUMBATTA CHITTARIKKAL DETMTR IRITTY KILIYANTHARA ULIYIL ADAKKATHOD KELAKAM KOTTIYOOR POOLAKUTTY DETPAY KOROM DLC RAJAGIRI THIRUMENI PERUVAMBA PERINGOME KAKKARA ETTIKULAM KARIVELLUR MATHIL PALAKODE RAMANTHALI VELLUR RMT NAVY DLC

As on As on As on As on As on DETSKM ARANGAM ARIVILANJAPOYIL PAISAKKARY IRIKKUR AICHERY PAYYAVOOR SREEKANDAPURAM DETTLY MANGATTIDAM DET TMB PATTUVAM

CGMT’s direction for improving Quality of Services
Clearence of Faults should be in the order of priority w.r.to A / B / C / D / E / F Classified Customers , based on ARPU. Pending Faults are available in the Fault Management Module , /CGMT , TM wise with Class Wise / Duration wise. DE / SDE / JTO / MDF should take the list pending faults of each TM after sorting out Class wise / Duration wise on a daily basis And hand over to TMs for fault clearance in the order of priority. Faults should be cleared on Sundays & Holidays.

Repeat Complaints (LL+BB) Summary in Q3
SSA >= 5 times >= 10 times >= 20 times >= 30 times Q2 Q3 ENK 2868 1110 103 51 - 2 - CNN 2077 603 64 25 4 1 CLT 1617 533 54 20 PTA 711 447 22 10 TCR 970 431 29 14 KTM 928 369 13 9 QLN 992 353 27 8 TVM 1068 289 28 ALP 774 283 11 MRX 757 17 PGT 506 178 6 CIRCLE 13268 4879 383 173

LL Revenue Profile of Kerala Circle : Positive Impact on Withdrawal of Annual Plans
Billing details for I Quarter Ending : Land Line Class No. Of Lines Billed Total Revenue Q1 ( Rs. ) ARPU ( Rs.) A 3684 3,67,10,843 3322 B 7083 1,78,86,927 842 C 1,14,998 17,95,11,935 520 D 3,75,495 22,11,78,557 196 E 3,67,485 25,42,88,462 231 F 20,89,036 55,39,46,159 88 Total 1,26,35,22,883 142 Billing details for III Quarter Ending : Land Line No. Of Lines Billed Total Revenue Q3 ( Rs. ) ARPU (Rs.) 3672 4,06,09,537 3686 7502 1,71,81,648 763 1,17,533 17,86,25,303 507 3,88,364 22,94,33,044 197 3,75,309 27,52,66,212 244 20,20,196 63,89,99,300 105 1,38,01,15,043 158

LL Revenue Profile of KANNUR SSA : Positive Impact on Withdrawal of Annual Plans
Billing details for I Quarter Ending LL Class No. Lines Billed Total Revenue Q1 ( Rs. ) ARPU ( Rs.) A 403 18,45,048 1526 B 643 15,13,830 785 C 24,184 3,89,29,000 537 D 44,164 2,38,06,660 180 E 41,505 2,86,28,446 230 F 2,81,140 6,47,63,914 77 Total 3,92,039 15,94,86,898 136 Billing details for I Quarter Ending LL No. Of Lines Billed Total Revenue Q3 ( Rs. ) 311 16,252,24 1742 718 14,32,478 665 13,694 1,81,05,669 441 47,097 2,80,53,981 199 50,457 3,87,98,248 256 2,59242 8,03,85,885 103 3,71,519 16,84,01,485 151

GSM PREPAID SALE : APRIL - DEC (Amt in Lakhs of Rs. )
TARGET ACHIEVEMENT DIV. Montly APRIL MAY JUNE JULY AUG SEP OCT NOV DEC APR - DEC % MTR 354 29.48 28.44 38.35 30.55 34.59 33.44 34.06 28.85 27.62 31.18 287.08 108.21% CNN T 669 55.75 56.24 59.36 41.47 53.1 62.83 49.12 64.82 66.97 54.08 507.99 101.24% CNN P 407 33.94 31.88 35.72 31.62 35.29 36.44 33.37 35.28 30.05 31.41 301.06 98.56% KSZ 689 57.39 51.09 54.76 50.74 56.71 59.78 54.50 62.81 56.29 58.49 505.17 97.80% PAY 838 69.83 62.40 64.15 55.74 64.95 69.81 65.94 68.78 66.76 64.17 582.71 92.71% TLY T 277 23.11 16.72 17.75 16.19 18.94 20.59 22.09 21.64 21.73 21.29 176.94 85.06% SKM 1052 87.64 72.98 83.12 78.52 82.56 77.46 68.61 66.94 64.88 75.05 670.12 84.96% KNG 368 30.65 26.65 25.33 21.92 25.3 27.28 23.70 26.11 23.99 26.44 226.72 82.18% TMB 366 30.52 22.30 26.16 27.57 26.52 23.75 22.89 24.14 19.85 219.62 79.95% CUU 123 10.27 6.14 7.62 9.45 9.96 9.73 9.22 7.04 7.23 6.69 73.08 79.05% NLS 641 53.42 39.06 40.34 36.95 40.01 42.49 41.62 40.18 43.88 364.53 75.83% UPL 332 27.70 18.47 19.94 17.93 20.06 20.81 18.57 20.45 20.14 176.82 70.93% TLY P 206 17.19 10.48 10.45 10.17 11.98 13.12 11.56 11.24 10.87 13.25 103.12 66.67% SSA 6323 527.9 442.8 483.3 427.4 481.0 500.3 456.1 477.0 460.7 466.2 4194.9 88.46%

Prepaid Revenue from CSCs of KANHANGAD Division ( Amount in Lakhs of Rupees )
TARGET achievement % (Whole Year) Apr- Dec 2013 Achievement KNG Kanhangad 374 224.98 60.16% Uduma 6 3.18 53.00% Rajapuram 174 113.72 87.14% 554 341.88 82.28%

Expansion of LL Network in HIGH REVENUE POCKETs
Apartment / Flat / Villas No. of Rooms Pillar No CABLE required in Metre 100 Pr 50 Pr 20 Pr 27 Bldg Complex, Nr.Kailas Theature 50 IZ 600 250 28 Puthiyakotta Nr.Bakiel Industries 40 --- 850 200 29 KNG Municipality 80 New Pillar 2500 300 170 1450

Details of capturing of E-mail ID % of Customers having Email Id
SSA As on No. of connections Customers Having Id % of Customers having Id THRISSUR 321229 83802 26.09 ERNAKULAM 415557 76679 18.45 KOZHIKODE 252141 42594 16.89 MALAPPURAM 241446 37173 15.40 PATHANAMTHITTA 148884 14643 9.84 PALGHAT 147027 14354 9.76 KOTTAYAM 212054 16849 7.95 KOLLAM 240022 18787 7.83 TRIVANDRUM 282389 19238 6.81 KANNUR 360723 20974 5.81 ALLEPPEY 194558 8346 4.29 Total 353439 12.55

E – mail Updation Pending :KNG
Exchange DELs Pending Percentage Class wise pending A B C D E/F BELLIKOTH 2339 2253 96.32 9 84 276 1884 KALLOORAVI DLC 289 281 97.23 1 10 41 229 KANHANGAD 7706 7127 92.49 8 120 633 1380 4986 KNG SOUTH DLC 356 328 92.13 2 44 80 201 MAVUNGAL DLC 322 303 94.1 3 15 57 228 AMBALATHARA 1176 1131 96.17 21 101 1008 ATTENGANAM 1246 1186 95.18 18 85 1081 PANATHADY 979 957 97.75 111 823 PANATHUR 372 364 97.85 4 28 323 RAJAPURAM 1912 1850 96.76 53 248 1545 PAKAM DLC 358 347 96.93 325 PALLIKARE 3870 3747 96.82 12 71 431 3233 PERIYA 1723 1664 96.58 36 159 1459 UDUMA 3757 3515 93.56 128 470 2908 26623 25262 94.89 179 1155 3511 20407

Details of capturing of Mobile Numbers
SSA As on No. of connections Customers Having Mobile Number % of Customers having Mobile Number THRISSUR 321229 287104 89.38 ERNAKULAM 415557 365850 88.04 PATHANAMTHITTA 148884 122856 82.52 KANNUR 360723 285702 79.20 PALGHAT 147027 116156 79.00 KOZHIKODE 252141 196131 77.79 MALAPPURAM 241446 185201 76.70 KOTTAYAM 212054 156408 73.76 KOLLAM 240022 175957 73.31 ALLEPPEY 194558 135402 69.59 THIRUVANANTHAPURAM 282389 192276 68.09 Total 78.80

DIVISION DELs Pending % Pendency Class wise pending A B C D E/F KNR 27797 12149 43.71% 49 470 1972 3127 6531 TLY P 25327 3347 13.22% 8 60 202 575 2502 KNR T 27109 5288 19.51% 12 50 344 1106 3776 CUU 29255 6631 22.67% 17 41 250 988 5335 KNG 26623 5558 20.88% 4 27 290 640 4597 KZD 27343 7891 28.86% 6 36 277 689 6883 MTR 25122 5033 20.03% 10 26 190 511 4296 NLS 32802 4741 14.45% 3 86 331 4317 PAY 30969 4884 15.77% 51 278 722 3829 SRK 22755 3618 15.90% 5 55 217 3335 TLY T 38267 5102 13.33% 11 18 151 590 4332 TMB 23836 3094 12.98% 28 133 436 2487 UPL 21674 2694 12.43% 1 48 111 2524 358879 70030 142 825 4276 10043 54744

Exchange DELs Pending % Pendency Class wise pending A B C D E/F PANATHUR 372 169 45.43% 3 7 15 144 KANHANGAD 7706 2450 31.79% 4 17 232 407 1790 PALLIKARE 3870 935 24.16% 10 76 846 UDUMA 3757 700 18.63% 27 62 608 KALLOORAVI DLC 289 53 18.34% 5 48 PERIYA 1723 302 17.53% 1 24 272 ATTENGANAM 1246 216 17.34% AVIKKARA DLC 218 35 16.06% 2 33 KNG SOUTH DLC 356 57 16.01% 12 42 AMBALATHARA 1176 181 15.39% 174 PAKAM DLC 358 54 15.08% 52 MAVUNGAL DLC 322 46 14.29% RAJAPURAM 1912 250 13.08% 21 226 PANATHADY 979 79 8.07% 75 BELLIKOTH 2339 31 1.33% 29 KNG 26623 5558 20.88% 290 640 4597

Percentage of Reconnection against OGB in Kerala Circle (As on 01. 01
SSA Name October, 2013 November, 2013 December, 2013 No. of connections Disconnected % disconnected Reconnected % Reconnected PTA 150601 4924 3.27 3895 79.10 149906 5929 3.96 4652 78.46 6912 4.61 4869 70.44 TVM 289379 17958 6.21 14324 79.76 286071 18646 6.52 15402 82.60 21468 7.50 14152 65.92 QLN 243912 15275 6.26 12618 82.61 242144 21519 8.89 17512 81.38 15014 6.20 9789 65.20 ALP 196220 9139 4.66 7503 82.10 195329 10306 5.28 8004 77.66 8285 4.24 4945 59.69 PGT 149269 6613 4.43 5276 79.78 148505 8098 5.45 5844 72.17 6195 4.17 3541 57.16 TRC 326418 10392 3.18 8392 80.75 323543 9251 2.86 6930 74.91 11075 3.42 6322 57.08 KOZ 258006 16360 6.34 12519 76.52 254832 14503 5.69 10708 73.83 15675 6.15 8751 55.83 MRX 249437 12756 5.11 10107 79.23 243945 13418 5.50 9949 74.15 11878 4.87 6558 55.21 KTM 216188 9996 4.62 7353 73.56 215048 8544 3.97 5867 68.67 9084 4.22 4982 54.84 CNN 366688 17601 4.80 13415 76.22 364764 19798 5.43 14090 71.17 20858 5.72 11017 52.82 ENK 423985 21215 5.00 16343 77.04 418641 10473 2.50 6894 65.83 9867 2.36 2441 24.74 142229 4.96 111745 78.57 140485 4.94 105852 75.35 136311 77367 56.76

LANDLINE WORKING STATUS as on 16/01/2014
Total Landline working 358876 OG Barred due to Non- Payment 7677 IG Barred due to Non- Payment 294 Suspend Barred due to Non- Payment 25406 Total Disconnection 33377 Percentage Disconnection 9.30 Active Landline Connections 325499

LANDLINE WORKING STATUS (Division wise) as on 16/01/2014
Rank Division Total Landlines OG barred - NP IG barred - NP Suspend - NP Total Discn % Disconn Active 1 DET KSZ 27343 892 46 3502 4440 16.24 22903 2 DET NLS 32802 935 84 3803 4822 14.70 27980 3 DET UPL 21674 759 2306 3065 14.14 18609 4 DET SKM 22755 587 2121 2709 11.91 20046 5 DET KNG 26623 658 39 2072 2769 10.40 23854 6 DET MTR 25121 739 1753 2496 9.94 22625 7 DET PAY 30968 383 11 2198 2592 8.37 28376 8 DET TMB 23836 550 1211 1766 7.41 22070 9 DET CUU 29255 531 25 1408 1964 6.71 27291 10 DEP KNR 27797 228 18 1511 1757 6.32 26040 DET TLY 38266 526 12 1881 2419 35847 DEP TLY 25327 384 24 889 1297 5.12 24030 13 DET CNN 27109 505 751 1281 4.73 25828 SSA Total 358876 7677 294 25406 33377 9.30 325499

Div Division Total DEL OG barred - NP IG barred - NP Suspend - NP
LANDLINE WORKING STATUS (Exchange wise) as on 16/01/ KANHANGAD Division Div Division Total DEL OG barred - NP IG barred - NP Suspend - NP Total Discn % Disconn Active KNG PANATHUR 372 1 87 88 23.66 284 ATTENGANAM 1246 5 224 230 18.46 1016 PANATHADY 979 53 112 165 16.85 814 AMBALATHARA 1176 10 183 193 16.41 983 AVIKKARA DLC 218 4 29 34 15.60 184 PERIYA 1723 109 145 255 14.80 1468 KALLOORAVI DLC 289 8 31 39 13.49 250 UDUMA 3757 96 298 402 10.70 3355 PAKAM DLC 358 11 25 36 10.06 322 PALLIKARE 3870 135 19 9.61 3498 RAJAPURAM 1912 161 169 8.84 1743 BELLIKOTH 2339 84 95 179 7.65 2160 MAVUNGAL DLC 6 18 24 7.45 KANHANGAD 7706 124 9 425 558 7.24 7148 KANHANGAD S DLC 356 21 7.02 331 Division Total 26623 658 2072 2769 10.40 23854 SSA Total 358876 7677 294 25406 33377 9.30 325499

BROADBAND LOADING STATUS - as on 16/01/2014 (DIVISION WISE)
Total Land lines Total Active Land lines Total Broadband Conns BB Penetration DSLAM Spare Cap DET UPPALA 21674 18609 2623 12.10 2761 DET THALASSERI 38266 35847 6191 16.18 2433 DET KASARGOD 27343 22903 4667 17.07 3949 DET KANHANGAD 26623 23854 4732 17.77 1948 DET SREEKANDAPURAM 22755 20046 4153 18.25 2007 DET TALIPARAMBA 23836 22070 4491 18.84 2685 DET NILESWARAM 32802 27980 6269 19.11 3147 DET MATTANUR 25121 22625 5166 20.56 1858 DET PAYYANNUR 30968 28376 6990 22.57 3754 DET CHERUKUNNU 29255 27291 6946 23.74 3398 DET KANNUR 27109 25828 6731 24.83 3677 DEP THALASSERI 25327 24030 6617 26.13 4303 DEP KANNUR 27797 26040 9335 33.58 3391 SSA Total 358876 325499 74911 20.87 39311

BROADBAND LOADING STATUS - as on 16/01/2014 (KANHANGAD Division)
Exchange Total Landlines Total Active Landlines Total Broadband Conns BB Penetration DSLAM Spare Cap DET KNG PALLIKARE 3870 3498 335 8.66 169 AVIKKARA DLC 218 184 25 11.47 39 KALLOORAVI DLC 289 250 36 12.46 28 ATTENGANAM 1246 1016 161 12.92 55 AMBALATHARA 1176 983 152 12.93 56 PAKAM DLC 358 322 50 13.97 110 BELLIKOTH 2339 2160 338 14.45 94 PANATHUR 372 284 60 16.13 132 PERIYA 1723 1468 280 16.25 80 UDUMA 3757 3355 614 16.34 154 PANATHADY 979 814 16.45 7 RAJAPURAM 1912 1743 339 17.73 29 KANHANGAD 7706 7148 1935 25.11 753 MAVUNGAL DLC 298 34.16 106 KANHANGAD S DLC 356 331 136 38.20 DET KANHANGAD 26623 23854 4732 17.77 1948 SSA Total 358876 325499 74911 20.87 39311

GSM : Action Plan for IV th QUARETER
i). Pre paid Sale through FRANCHISEEs will be ensured to be increased. ii). Sale through existing DSAs/Shoppe will be ensured to be increased . iii). Inactive Retailers and DSAs are to be identified and made active. iv). Adequate number of additional DSAs to be enrolled . vi) .Sale of SIMs on very large scale with Special focus on MNP , through frequent Mela / Road show in all Exchange / New BTS / Low Traffic BTS areas & Professional Institutions. Best Monthly Achievement ( That was in Dec ) = Min. Target Set for JAN, FEB & MAR = 3 X 20000

9. Very Active Involvement of Employees in GSM Prepaid Sale
182 Spouse/Children of Our Staff have been enrolled as DSAs. Current Year Turn Out Through them : Rs.78 Lakhs. 48 Employees do CTOPUP SALES under CSR Without Commission.

1.BROADBAND : Action Plan for IV th QUARETER
i). New BB Lead Generation in Low Penetration DSLAM Areas through Mini Mela/ Road Show , with Prior IVRS Message , Press Release, Distribution of notice , Prior Visit to Schools / Colleges / Govt & PSU Offices / Private Companies / Temple / Masjid / Church nearer to the DSLAM areas. ii). BB Lead Generation through ‘Personal Marketing Scheme for Employees.’ iii). Pace in provisioning New Broadband connections needs to be increased . iv). Lower Plan BB Customers are required to be brought to Higher Plan. v). Special Drive for bringing back Closed BB Connections.

Steps to be taken to increase Data Revenue
Promotion of data STV 139 and Post paid Data Plan 125 which offer 1GB . Popularise Annual plan which offer 9 GB, Annual Plan which offer 18 GB and Annual Plan which offer 30 GB. Popularise Data STVs of lower denominations among students - STV 14 for 3 days and STV 40 for 7 days Popularise Data STV bundled with Mobile TV of denominations and to increase data revenue. Reduced rates of 3G Data Plans when compared with other operators may displayed at CSCs.

2. Action Plans for Increasing Revenue in IV th Quarter
Pursuing all the existing 250 BB Customers (16253) through IVRS and personal calling for upgradation of plans Conducting Special Reconnection and Outstanding Settlement Adalath covering all exchanges in the SSA. With G sites commissioned, data usage is going to be the high revenue expectations of future. Conducting street melas and educating various data plans and data access method to rural and semi urban masses who are keen to use mobile for browsing to enhance data revenue popularization data252 minimum usages Enhanced IVRS facility with additional 60 channels for continuous information dissemination to customers to reduce disconnections, increase reconnections Customer Retention Cell is involving in high level reconnection activities by conducting special reconnection and outstanding realization meetings in each divisions. Notices were issued to around closed/disconnnected bb users for reconnection/to bring back them through special settlement plan suggesting most suitable plans for their future use. Notices were issued to all disconnected/closed landline customers with arrears to bring back them through one time settlement plans so as to enhance the customer base and revenue Call centres tuned to educate customers for more use of services with ideal plans in all services so that customer attrition is reduced and revenue increased

ERCS 2013-'14 - PERFORMANCE OF GROUPS
Sl. No. Group Target Points Points Achieved (%) Revenue (Rs) 1 DGM MKTG 31920 9620 30.14 2 DGM FIN 20165 5571 27.63 3 DET SKM 18480 4977 26.93 4 DET CNN 23800 6395 26.87 5 DET MTR 20160 4981 24.71 6 DET CUU 19320 4656 24.10 7 DET NLS 26040 6013 23.09 8 DET UPL 21000 4765 22.69 973925 9 DET PAY 22120 4917 22.23 10 DEP KSZ 27440 5678 20.69 11 DET KNG 25760 4444 17.25 12 DET TLY 25480 4244 16.66 13 DET TMB 17640 2396 13.58 581250 14 DEP KNR 18648 1878 10.07 514300 15 DEP TLY 24080 2037 8.46 576550 16 DGM A & P 35447 1872 5.28 402600 Total 377500 74444 19.72

ERCS - Product / Service Marketed - KNG DIVISION
Point No. of conns. Total Point LL / PCO 1 207 Reconnection 20 New BB (<500) 123 New BB (>500) 3 396 1188 Mobile conns 1587 MNP 2 375 750 WiMAX 4 90 360 Data Card DSA Regn 12 BB Plan change 13 26 OS dues colln 9 Staff C-Top-up 10 Total 4444

Sl. No. Name & Desgn Points 1 VIJAYAN.S,TTA 429 2 SUDHAKARA.A,DE 404 3 RAJEENDRAN.C,TM 242 4 RAVICHANDRAN.M,SR. TOA 167 5 SUNNY MATHEW,JTO 155 6 RAJEEVAN.P.P,TM 135 7 SURESHAN.T.V,JTO 134 8 BALACHANDRAN.V.P,TTA 129 9 NARAYANAN.M,SR. TOA 123 10 SEKHAR S NAIR,JTO 107 11 PURENDRAN.G,SR. TOA 103 12 KUNHIKRISHNAN.P.V,TM 96 13 PRADEEPAN.P,TM 92 14 SUKUMARAN.N.V,TTA 91 15 MOHANAN.K,RM 88 16 HARIDAS.M.K,TM 84 17 OMANA .C,SDE 82 18 BABU.P.V,TM 77 19 NARAYANAN.M.V.,TM 76 20 JAYARAJAN.K.V,TM 72 21 DAMODARAN P P,SR. TOA 68

22 PURUSHOTHAMAN.C.R,TM 65 23 PREMAVALSAN.P.V,TM 64 24 ASHISH C J,JTO 25 ASHOK KUMAR N V ,DRIVER 59 26 VISWAMBHARAN.P,SDE 58 27 RAKESH C,TTA 57 28 SUBHASH. A.P,TM 55 29 PREMA.M,TM 53 30 PREMACHANDRAN.P,TM 52 31 RADHAKRISHNAN K.,SDE 48 32 MANI.T,TM 33 BALAKRISHNAN M,RM 45 34 RAJESH RAGHAVAN,TM 44 35 VIPIN P VIJAYAN,TTA 42 36 VIJAYAN.T,TM 40 37 VALSALA T K ,SR. TOA 39 38 NARAYANAN.E.V,TM RAVEENDRAN.V.V,TM BHASKARAN K,SR. TOA 41 PRASANTH KUMAR.K.S,TM RAJAN.N,TM 43 SATHEESAN.K,TM

44 SURENDRAN P P ,SDE 28 45 ASHWATHI M,RM 26 46 REMANI.V,TM 25 47 KRISHNAN.V.V,TM 48 JOSE.K.M,TM 24 49 SURESHAN.K.P,TM 23 50 RAJU O,TM 22 51 GEORGE.K.C,JTO 21 52 HEMACHANDRAN.C.K,TM 20 53 KUMARAN.V,TM 19 54 SANDHYA M S,JTO 55 BHARATHAN T R,SR. TOA 17 56 KRISHNAN.P.V,TM 16 57 CHANDRAN K V,SDE 15 58 NARAYANAN.C.A,TM 59 RAVEENDRAN C,TM 14 60 RAJESH C,TM 12 61 JALAJAKSHI A C,SR. TOA 10 62 REMADEVI K V,SR. TOA 9 63 APPU.K,TM 64 GANGADHARAN.M,TM

LILLYKUTTY SEBASTIAN,SR. TOA
65 LILLYKUTTY SEBASTIAN,SR. TOA 8 66 SAJEEVAN.K,TTA 67 SEBASTIAN N S,SR. TOA 7 68 PADMANABHAN A,TM 69 KUNHIMOHAMMED P,JTO 70 BALAN.P. III,TM 71 JAYALEKHA K K,SR. TOA 6 72 BALAKRISHNAN M,SR. TOA 73 KALYANI.B,RM 5 74 JANAKI.C,TM 4 75 SHARMILA C P,TTA 76 DIVYAN.V.T,TM 3 77 RAMESHAN.K.P,TM 78 VIJAYAN S,SDE 2 79 SURESHBABU,RM 1 80 SAJEEVAN.M,TM 81 SURESHAN.C.M,TM 82 SAILENDRAN.O,TM 83 NARAYANAN.K.IV,TM 84 PAVITHRAN.P.II,TM Total 4444

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