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Overview of Billing Mediation Invoicing Module Usage Guiding Usage Rating Billing Filtered CDRsErrored CDRs MCAPError CDRs Ex: 152 BIP CAP Error CDRs.

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Presentation on theme: "Overview of Billing Mediation Invoicing Module Usage Guiding Usage Rating Billing Filtered CDRsErrored CDRs MCAPError CDRs Ex: 152 BIP CAP Error CDRs."— Presentation transcript:

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2 Overview of Billing Mediation Invoicing Module Usage Guiding Usage Rating Billing Filtered CDRsErrored CDRs MCAPError CDRs Ex: 152 BIP CAP Error CDRs Ex: 3412, 430, 440, 2070, 2076, 3377 SSA concern Error codes:

3 Unbilled Accounts Billing Mediation

4 Unbilled Accounts Mediation Pending Time gap confirmations Billing Rating issues/CDR errors Error 440Error 2070, 2076Error 152MasterlessID2P2-P3 mismatchInvoicing issues

5 Configured CDR plan is different from Source plan Wrong charging of Sulabh customers Charging of min guarantee for PTsDiscounts are not attached by CSR Wrong rating of calls due to plan change Invoicing Issues

6 CDRs/IPDRs worth > Rs.20/- Usage before/after inactive date No Plan P2-P3 mismatch Invalid A/B Number

7 Error Clearance Process Usage is received but there is no master Broadband Cases Offline modules is provided for the SSA Error CDRs will be cleared by running the MIU Offline module is provided to create orders. Masterless cases – Error # 152

8 Role of SSAs in clearing Unbilled Accounts Sub system involvedDependency and sample scenarios resulting in non- billing Role of SSA Mediation issuesPending Time gap confirmations SSA needs to confirm the Time gaps published for the billing period barring which the accounts of the concerned switch / SSA are kept pending from billing

9 Role of SSAs in clearing Unbilled Accounts Sub system involvedDependency and sample scenarios resulting in non- billing Role of SSA Rating issuesCDR/IPDR Errors (crossing the Rs.20/- threshold) SSA needs to give feedback based on the error code*

10 Role of SSAs in clearing Unbilled Accounts Sub system involvedDependency and sample scenarios resulting in non-billing Role of SSA Issues identified during Proforma invoicing Billed plan (Proforma billing) is different from the actual plan in Source system (due to plan mapping issues during Migration) SSA needs to confirm the plan to be used with supporting order copy i.r.o. plans specific to the SSA Wrong charging of monthly charges i.r.o. Sulabh customers SSA needs to confirm the actual charges to be applied for the given case based on the exchange capacity Charging of Min. Guarantee amounts for PTs which need not be charged SSA needs to verify if the case is a VPT and confirm back Handling of discounts which have not been attached by CSR (For Ex: Waiver of installation charges for the NPCs booked during certain period as per scheme announced by BSNL) SSA has to ensure that discounts are attached to the plans by CSRs, wherever required Wrong rating of calls noticed after proforma / after customer complaints SSA needs to confirm the plan & pulse, rate to be applied to the case along with supporting orders

11 Role of SSAs in clearing CDR/IPDR Errors Type of ErrorDetails of ErrorRole of SSA Error code # 152 Masterless cases SSA needs to create master (LL/BB) through offline feature in CRM Active/Inactive date mismatchSSA needs to confirm if the usage received before activation / after inactivation of service is to be charged against the service P2 Vs P3 Mismatch (between the network type received in IPDR and that configured in CDR system) SSA needs to verify if the given userid belongs to the SSA or not. Further SSA needs to confirm if the BB user is P2 or P3 along with the activation/inactivation dates

12 Role of SSAs in clearing CDR/IPDR Errors Type of ErrorDetails of ErrorRole of SSA Error code # 3412 Service suspended cases generating CDRs SSA needs to confirm if the CDRs are to be charged against the service in question for the period of error usage after due verification of the status of the customer in switch.

13 Role of SSAs in clearing CDR/IPDR Errors Type of ErrorDetails of ErrorRole of SSA Error code # 440 No plan / product attached to the service (mostly migration issues) SSA needs to confirm the plan / product to be applied for rating the CDRs during error usage period. Plan / product attached to the service is not in sync with received usage SSA needs to confirm the plan / product to be applied for rating the CDRs during error usage period. Usage from Prepaid services like FLPP, INPCOs etc. SSA needs to confirm if the usage against the customers having FLPP / INPCO plans is to be ignored based on the actual status of the customer in switch

14 Role of SSAs in clearing CDR/IPDR Errors Type of ErrorDetails of ErrorRole of SSA Error code # 2076 CDRs having Invalid / Bad target numbers SSA needs to confirm the pulse & rate to be applied against the target numbers which are not configured in CDR system. SSA is expected to share the corporate / circle office order basing on which the route is opened. If the route is not required to be continued, necessary corrections are required to be done in switch so as to arrest such CDRs in future.

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