4Pending Time gap confirmations Billing Rating issues/CDR errors Unbilled AccountsMediationPending Time gap confirmationsBillingRating issues/CDR errorsError 440Error 2070, 2076Error 152MasterlessID2P2-P3 mismatchInvoicing issues
5Invoicing Issues Configured CDR plan is different from Source plan Wrong charging of Sulabh customersCharging of min guarantee for PTsDiscounts are not attached by CSRWrong rating of calls due to plan changeInvoicing Issues
7Error Clearance Process Masterless cases – Error # 152Usage is received but there is no masterBroadband CasesOffline modules is provided for the SSAError CDRs will be cleared by running the MIUOffline module is provided to create orders.
8Role of SSAs in clearing Unbilled Accounts Sub system involvedDependency and sample scenarios resulting in non-billingRole of SSAMediation issuesPending Time gap confirmationsSSA needs to confirm the Time gaps published for the billing period barring which the accounts of the concerned switch / SSA are kept pending from billing
9Role of SSAs in clearing Unbilled Accounts Sub system involvedDependency and sample scenarios resulting in non-billingRole of SSARating issuesCDR/IPDR Errors(crossing the Rs.20/- threshold)SSA needs to give feedback based on the error code*
10Role of SSAs in clearing Unbilled Accounts Sub system involvedDependency and sample scenarios resulting in non-billingRole of SSAIssues identified during Proforma invoicingBilled plan (Proforma billing) is different from the actual plan in Source system (due to plan mapping issues during Migration)SSA needs to confirm the plan to be used with supporting order copy i.r.o. plans specific to the SSAWrong charging of monthly charges i.r.o. Sulabh customersSSA needs to confirm the actual charges to be applied for the given case based on the exchange capacityCharging of Min. Guarantee amounts for PTs which need not be chargedSSA needs to verify if the case is a VPT and confirm backHandling of discounts which have not been attached by CSR (For Ex: Waiver of installation charges for the NPCs booked during certain period as per scheme announced by BSNL)SSA has to ensure that discounts are attached to the plans by CSRs, wherever requiredWrong rating of calls noticed after proforma / after customer complaintsSSA needs to confirm the plan & pulse, rate to be applied to the case along with supporting orders
11Role of SSAs in clearing CDR/IPDR Errors Type of ErrorDetails of ErrorRole of SSAError code # 152Masterless casesSSA needs to create master (LL/BB) through offline feature in CRMActive/Inactive date mismatchSSA needs to confirm if the usage received before activation / after inactivation of service is to be charged against the serviceP2 Vs P3 Mismatch (between the network type received in IPDR and that configured in CDR system)SSA needs to verify if the given userid belongs to the SSA or not. Further SSA needs to confirm if the BB user is P2 or P3 along with the activation/inactivation dates
12Role of SSAs in clearing CDR/IPDR Errors Type of ErrorDetails of ErrorRole of SSAError code # 3412Service suspended cases generating CDRsSSA needs to confirm if the CDRs are to be charged against the service in question for the period of error usage after due verification of the status of the customer in switch.
13Role of SSAs in clearing CDR/IPDR Errors Type of ErrorDetails of ErrorRole of SSAError code # 440No plan / product attached to the service (mostly migration issues)SSA needs to confirm the plan / product to be applied for rating the CDRs during error usage period.Plan / product attached to the service is not in sync with received usageUsage from Prepaid services like FLPP, INPCOs etc.SSA needs to confirm if the usage against the customers having FLPP / INPCO plans is to be ignored based on the actual status of the customer in switch
14Role of SSAs in clearing CDR/IPDR Errors Type of ErrorDetails of ErrorRole of SSAError code # 2076CDRs having Invalid / Bad target numbersSSA needs to confirm the pulse & rate to be applied against the target numbers which are not configured in CDR system. SSA is expected to share the corporate / circle office order basing on which the route is opened. If the route is not required to be continued, necessary corrections are required to be done in switch so as to arrest such CDRs in future.