1. Teaching Research Assistance to Childcare Providers Effective Communication

2.  Communication consists of a person sending a message and another person receiving the message.  The purpose of communication is to ensure that the person receiving the information understands the message exactly as it was intended when transmitted by the person sending the information.

3. Levels of Communication CONTENT  The CONTENT is the first level  The FEELINGS that accompany the words are the second level  The third level is the INTENT of the speaker - the real message

4. Effective Teacher-Parent Mid-Atlantic Regional Laboratory Make it Positive Make it Practical Make it Personal

5. Effective Communication Skills Intentions, ideas and feelings of the sender Encoded into a message by sender (NOISE element) Sending the message to the receiver Message is appropriate to the receiver’s frame of reference

6. Effective Communication Skills Receiver understands the message Receiver internalizes the message for a response The NOISE element for the receiver Remember everyone is doing the best they can!

7. DVD Activity

8. Three Aspects of Communication Attending Reacting Responding

9. Attending “Remember that you have two ears and one mouth and use them accordingly” James Lundy

10. Attending Listening is critical in communication Listening is both verbal and nonverbal Listening is attending to and accurately comprehending what is said Listening is an active process that demands our full attention

11. Rules for Good Listening Rule One: - listen with intent to understand Rule Two: - Recognize your own listening practices Rule Three: - Develop empathic listening skills Listening requires ACTIVE involvement

12. Obstacles to listening Formulating your response while the other person is talking Taking the time to think about other things when you should be listening Getting off task due to an emotional reaction to certain “hot” words

13. Obstacles to listening Listening for a while and then “tuning out” Being distracted by extraneous details

14. Reaction Process Identify biases, values, beliefs Evaluate how they effect our reactions Determine how to respond

15. Influencing Factors Internal factors that we are not aware of: –Social, economic, and cultural factors –Values, beliefs, biases Being aware of these allow us to be intentional in responding Individuals select data based on their past Ladder of Inference (Chris Argyris) help the process

16. Actions Beliefs Conclusions Assumptions Meanings Select data Observable data and experiences The Ladder of Inference Or, Why we develop misunderstandings

17. Responding Opening the door Feelings are ignored  Closing the door Facts are emphasized Encourage the person to clarify the problem Invite the person to talk about the issue.

18. Responding Strategies Paraphrasing - process of restating what was said Questioning - asking clarifying questions Summarizing – crystallize the essence of what was said

19. Check off each time one of the following Responding Strategies is used: Paraphrasing Questioning Summarizing Activity : Role Play Checklist

20. At the end of the role play check all the effective communication skills the communicator demonstrated:  Listened to other person before speaking  Listened attentively and actively.  Gave eye contact.  Acknowledged and allowed negative feelings  Dealt with feelings first, then with the content  Avoided giving advice unless asked for it  Reflected back what is said in clear terms  Conveyed respect

21. Effective Communication REMEMBER Communication is fundamental for effective teams  Provider staff  Family members and providers