1. ICELW, New York, June 2010 1 PROJECT USABILITY : SCHMOOSABILITY …what does it matter?

2. ICELW, New York, June 2010 2 PROJECT ZEN

3. ICELW, New York, June 2010 3 PROJECT ZEN Development processes to improve organizational performance

4. ICELW, New York, June 2010 4 PROJECT DESIGN : ROLES Test Manager, Analysts Usability Instructional Designer

5. ICELW, New York, June 2010 5 PROJECT DESIGN ‘ The project manager must ensure that there is transparency of roles across the project team...’

6. ICELW, New York, June 2010 6 PROJECT DESIGN : COMMUNICATIONS

7. ICELW, New York, June 2010 7 INFORMATION GATHERING What information to capture? Who and what will you ask?

8. ICELW, New York, June 2010 8 USER CENTRED DESIGN ‘ UCD is about designing the total user experience...’

9. ICELW, New York, June 2010 9 USABILITY ‘ The ease with which a user can successfully interact with and use an application, web site or process to achieve their goals...’

10. ICELW, New York, June 2010 10 USABILITY

11. ICELW, New York, June 2010 11 USABILITY : COMMUNICATIONS

12. ICELW, New York, June 2010 12 WHEN THINGS GO WRONG

13. ICELW, New York, June 2010 13 WHEN THINGS GO WRONG : TESTING

14. ICELW, New York, June 2010 14 WHEN THINGS GO WRONG : TESTING Test Plan about: Tasks and metrics Scenarios to be used Scripted into Test Cases

15. ICELW, New York, June 2010 15 WHEN THINGS GO WRONG : UI

16. ICELW, New York, June 2010 16 SUMMARY Communications strategy Include ALL stakeholders Project usability successful if team have clear understanding of their role

17. ICELW, New York, June 2010 17 THANKS

18. ICELW, New York, June 2010 18 REFERENCES  Sandler, John ICELW 2010 Proceedings  www.dilbert.com CONTACT johnsandler@fastmail.fm @greyrab (Twitter)