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Introduction Technology Potential of Technology Recommendation
Convergence of ICT ICT play a vital role Find the right type of technology › Social media › Customer service
Social networking site Launched in 2004 Over 1 billion users Social networking site Launched in 2006 Over 500 million users #twitter @twitter
Figure 3 Schramm model of communication
Brand Privilege Brand Awareness Loyal Customers
Social media is not a new concept Customer service tool allow for two-way interaction Help create brand awareness Increase Revenue
For more information read the Research Paper Please feel free to contact me with any questions Thank you for your time
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