Presentation on theme: "Responding to Usability Issues Mary Chant, Certified Usability Analyst"— Presentation transcript:
1 Responding to Usability Issues Mary Chant, Certified Usability Analyst PORTFOLIOResponding to Usability IssuesMary Chant, Certified Usability Analyst
2 ProcessIssue How to add user centered design (UCD) to the development process?ResponseEvangelize/AdvocateVisualizeCreate a Road MapMap the addition of UCD activities into the Product Development Life Cycle.
3 PresentationIssue How to inform stakeholders about research and best practices?ResponseCreate a presentationBuild an intranet siteCreate an overview presentation. Provide examples and discussion points. Build and intranet site about usability to disseminate information.
4 Research Issue How to define users/user roles? Response Gather data/ask questionsSurveysInterviewsObservationsKnowledge BasePersonaeIssue How to justify a userinterface design project?Write a Business CaseIssue How to document user interface requirements?Validate requirements with product management, business analysts, and end usersWrite a Definition/UI Requirements DocBusiness Case defines the problem to be addressed. Definition document defines the design and user requirements at a high level, encourages consensus building and buy-in prior to prototyping.
5 WorkflowIssue How to identify and communicate the workflow for a complex and/or high risk task?SolutionCreate an activity diagramValidate scenario(s)Write a use caseActivity diagram can prevent “churning” by providing visual representation of the expected workflow.
6 Design Issue How to design a consistent interface? Response Adhere to UI StandardsUse and reuse UI patterns when possibleIssue How to design an efficient interface for a critical recurring activity?Review current design (if applicable)Research Best PracticesCreate a prototypeTestRefine prototypeTest againSubmit for approvalDeliver prototype and functional specUsing design patterns ensures consistency for end-users and promotes reuse for developers. Iterative design and testing supports an Agile process.
7 TestingIssue How to explore the usability of existing interfaces and new designs?ResponseIdentify high-risk featuresCreate test planCreate test scriptPerform testingReport resultsMake recommendationsCreating templates for test plans, surveys and reporting decreases turnaround time for testing. Appropriate tests can be formal or informal, in-person or remote.
8 Review Issue How to offer helpful, high-level advice on short notice? ResponseOutline Issues/Questions/SuggestionsSubmit UI ReviewSometimes a project timeline only allows for minimal changes to the interface. An issue/suggestion review document provides a quick vehicle for communicating usability concerns and recommendations.