1. Herts County Presentation Wed 5 Aug 15 Delivered by the SE Midslands Area Manager Mark Collins

2. Our Mission and Purpose Our Mission: We are the No.1 provider of welfare, comradeship, representation and Remembrance for the Armed Forces community.

3. Seaside breaks for the Armed Forces community, including adventure breaks for Service children Handy Van repairs –Carry out 20,000 small home repairs for 7,300 beneficiaries to assist independent living Care Homes –Six residential care homes for the elderly - 2 Care Homes with specialist Dementia Units Admiral Nurse Service –To support carers How we help

4. Benefits and Money Advice Independent Living Advice Outreach Support Services Welfare support via case officers –Eligibility – 7 days military pay, support for you and spouse/partner for life Independent Inquest Advice Armed Forces Compensation and Pension Advice - Free and independent

5. Employability: Online support and information through Civvy Street (www.civvystreet.org.uk)www.civvystreet.org.uk - The Legion’s employment advice service, Civvy Street provided online support and information to over 70,000 people Employment Grants –For tools, vocational qualifications/licences –589 people have received Employment Grants totalling £748,990 through the Civvy Street programme How we help

6. Changing the way we work Our beneficiaries are at the heart of the Legion, so we’re improving the way we support them There will be three main ways to get in touch with us: Face to Face –‘walk-in’ Advice & Information centres Phone – Dedicated advisers will respond to all calls 0808 802 8080 7 days a week from 0800- 2000hrs Online – Free online help through the Knowledge Base - enabling people to get access to information and advice easily and quickly

7. Catterick Edinburgh Battle Back Centre Colchester Tidworth Helping the injured to recover

8. Strong, trusted brand By reputation: 2 nd By charity brand: 3 rd

9. Grants Given To Individuals in the SE Mids Area Grant Category NumberValue Age* Crisis 83 £ 13,595 48 Bankruptcy 16 £ 7,635 54 Debt 50 £ 42,168 47 Funerals 29 £ 24,737 66 Housing 83 £ 63,083 55 Removals 21 £ 10,129 49 Browns 119 £ 44,814 48 Whites 106 £ 32,847 52 MAGs 37 £ 10,661 82 Mobility 287 £ 213,751 76 Training 5 £ 3,655 36 Medical 6 £ 805 57 Misc 17 £ 5,934 56 YTD Grand Total 859 £ 473,814 61 During 2013/14, the South East Midlands team were assigned 1908 incidents from the Contact Centre, resolving 1696 of them

10. Grants Given To Individuals Hertfordshire Grant Category NumberValue Age* Crisis 28£4,429 51 Bankruptcy 10£4,125 52 Debt 6£4,431 50 Funerals 4£2,720 71 Housing 26£18,205 50 Removals 7£4,269 36 Browns 37£11,894 46 Whites 32£8,486 48 Mobility 124£78,648 78 Training 1£412 55 Medical 2£324 58 Misc 1£206 52 YTD Grand Total 278£138,150 62 1 Oct 13 – 30 Sep 14

11. Grants Given To Individuals Herts 1 Oct 14 – 30 Jun 15

12. Right Now Incidents 1 Oct 14 – 3 Aug 15 AO South East MidlandsIncidents:1508Solved: 1178 = 78.12%

13. Aylesbury Pop-In

15. The Royal British Legion Contact Centre: 0808 802 80 80 Website: britishlegion.org.uk