1. Cecil User Meeting December 7 th. 2002

2. Agenda Statistics for 2002 Staffing for 2003 Leave Plans Surveys & Suggestions Development Objectives

3. Statistics Growth over the past year exceeded 100% in some vital areas (see handout) 1065 Courses used Cecil (164%) 1024 Staff were involved with Cecil courses (143%) 93,729 Course enrolments (107%) 2.5M Log-ins (110%) 20,000 log-ins in one day!

4. Collaboration !! Discussion system built by Team Cecil 2002 Discussions495 Discussion Attachments294 Discussions Posted17,355 Discussions Read554,628 Chat … ?

5. Statistics…

6. Agenda Statistics for 2002 Staffing for 2003 Leave Plans Surveys & Suggestions Development Objectives

7. Projects Nick Jones – Project manager –University relations (general) –Cecil systems specialist for liasion with ITSS Re: production systems integration, upgrading, maintenance –Db design, futures - visions Sarah Hoy – Business analyst –QA build & testing

8. “Help” Cecil “Help” news –Radhini & Richard move upward Centralised “help” at 76 Symonds St. –Cecil training specialist at central help.5 person funded by Cecil –Cecil training provided by CPD Subsidised by Cecil

9. “Developments” Sally Liu – Chief Customer Advocate & Trainer –Liasion & upskilling Cecil “help” desk personnel –Training the trainer – Cecil “help” desk trainer –Liasion with faculty Cecil “help” desk personnel –Data capture & analysis of all complaints, bugs & suggestions –Vigourous advocate of customer’s needs to Team Cecil –The last port of call for the most difficult user problems

10. Systems Ken Kan, Team Leader –Cecil’s overseer for the integrity of production & development systems –Supervisor for DBA (himself) QA build & testing –New full time position Development systems integration, upgrading, maintenance –Isuru Fernando

11. S.A.M. Stephen Witherden, Team Leader Software Applications & Maintenance Coordinator for CE and CWI Supervises Enterprise Reporting –New full time position Team Building –Novice programmer- developers (p-t)

12. Cecil Explorer Ben Vaughan –Fully responsible for development & maintenance of CE –Assisted by Stephen Whitherden & Isuru Fernando

13. CWI Allen Chen –Fully responsible for the development & maintenance of the Cecil Windows Interface (CWI) –Back-up on QA build & testing –Assisted by Doug Tan

14. Management Don Sheridan, Director –Reports to University Librarian –Advisory Board David White, Chief Architect –Responsible for all aspects of Cecil Cecil Team Manager - TBA Reports to Don Takes charge of all Accounting, HR issues, coordinates the master project plan

15. Summer Leave –All full time personnel will be on leave effective Monday 15 th. December –Part-time team members will be on strength for all university open days. Staff Recruiting –2 part-time developers are sought for summer work Office Requirements –More staff space has been requested in OCH

16. Agenda Statistics for 2002 Staffing for 2003 Leave Plans Surveys & Suggestions Development Objectives

17. Survey Sally will report on the survey Doug can report on the statistics of the suggestion box 90+ respondents. Majority 1 year or less experience with Cecil Request that we work on refinements Not aware of training opportunties

18. Agenda Statistics for 2002 Staffing for 2003 Leave Plans Surveys & Suggestions Development Objectives

19. 2003 ITSS Support for all production and development systems Cecil budgets separate from B&E –Base case cuts from 2002 –Plan case provisions for 2003 –User fees based upon 2002 use $50 / course $1 / student –Revenue creation will be required (surveys, etc.)

20. Hardware Updates Production Database –Completely replace the production servers –Nick can elaborate on that.

21. Refinements Discussion (1:1 ++ ) Course Manager for selected courses Customised interface / website Metatagging & search engine Better up/down load management Better email Better security & roles management

22. Refinements More training with customisation Enhancements to rubric marking More reports & integration –dedicated reporter! Rapid course setup and roll-forward Question editor improvements Learning objects respository, versioning & file management