1. Presentation will begin shortly What’s New in Version 7 The World’s Most Widely Installed Help Desk and Asset Management Solution

2. Presentation will begin in 4 minutes What’s New in Version 7 The World’s Most Widely Installed Help Desk and Asset Management Solution

3. Presentation will begin in 3 minutes What’s New in Version 7 The World’s Most Widely Installed Help Desk and Asset Management Solution

4. Presentation will begin in 2 minutes What’s New in Version 7 The World’s Most Widely Installed Help Desk and Asset Management Solution

5. Presentation will begin in 1 minute What’s New in Version 7 The World’s Most Widely Installed Help Desk and Asset Management Solution

6. 6 Numara Software, Inc. ITS (Formerly Blue Ocean) has been Sold by Intuit We were bought for $177M by Intuit and sold for $200M Our new owner is TA Associates from Boston (www.ta.com)www.ta.com TA is a well respected private equity firm with $6B in assets This will allow us to focus on “our” growth Our focus is and will be on reliable and cost effective products and services for IT We have a new name

7. 7 1991 Blue Ocean Software founded 1998 #1 Help Desk with over 1 Million Audits Our Background Today Over 45,000 customers worldwide Over 1 million technicians licensed Over 15 million workstations audited The World’s Most Widely Installed Help Desk and Asset Management Solution 2005 W2KNews Target Award for “Best Help Desk Software” 2002 Reader’s Choice Award and User’s Choice Award

8. 8 Core Product Offerings Automate and control critical help desk and asset management functions from one integrated portal Package, distribute and install software to laptops desktops and servers anywhere across the network Automatically scan and deploy Windows ® security patches to multiple workstations from one console Proactively monitor network health, availability and performance Includes Professional Consulting, Training & Technical Support Services

9. 9 Numara Track-It! Latest release - Track-It! 7 New advanced features for the upper end of the SMB market  Software license management  Automated asset discovery  Inventory of PC, MAC and non-PC assets  New installation and configuration wizards Add On Modules include:  Track-It! Remote  Track-It! Mac Audit  Track-It! KnowledgeBase  Track-It! LDAP Directory Importer  Track-It! for Oracle ®  Track-It! Self Service Plus 3 Editions  Enterprise  Professional  Standard

10. 10 Plug Ins Event Editor Automate recurring Work Orders of any kind Preventative Maintenance Scheduler Work Flow Engine Change Request Authorization for Change Management End User request for Moves, Adds or Changes (ie: request new employee) via Self Service Purchase Request Approvals

11. 11 Numara Track-It! Evolution Track-It! V6.0 Flexible Scalable Easy to Use 1991 1995 1997 2000 2001 2002 2003 2004 2005 Track- It! V4.1 International Localized Add-On: Web console Self Service Track- It! V5.0 Enhanced UI Add-on: Self Service Plus SW Distribution Mac Audit Track-It! V4.0 Introduction of Enterprise SQL Server V3.0 32-bit V2.0 Win95 V1.0 DOS Track-It! V7 Auto Discovery Software License Mgmt Much Easier Setup Central management console Track-It! V6.5 Time Zones Trend Reports MSDE replaces MS Access

12. 12 Numara Track-It! 7 is shipping Simplified Wizard Installation  Everything is installed and configured, including TIMonitor All configuration options are now in one place  TIMonitor, User Synch and PW Reset are in the main UI New Multimedia Help  Pulls directly from www.numarasoftware.com for dynamic updates of online help and to track customer queries Supports MS SQL 2005 What’s new in Track-It! 7

13. 13 Auto-Discovery Finds all assets on your network, not just PCs Not to be confused with Audit Uses IP, SNMP and Browse Technologies Finds all Workstations types (Windows, MAC, Linux, etc) Also finds Routers, Switches, Network Printers and more Managing Assets Workstations now called Assets Integrates discovered assets into the Inventory Module Adds an Asset Type Code for better grouping of assets Can promote a Tracked Item to an Asset for visibility What’s new in Track-It! 7

14. 14 Windows Audit Ability to push the agent (formerly workstation manager) One touch audit capability (push, audit and merge results) MAC Audit Totally re-written One Button Install Supports IP (instead of Appletalk) on MAC OS 10.2 Supports On Demand Auditing Supports Road Warriors Password Reset Improved Performance Now Included with Enterprise Self Service & SS Plus What’s new in Track-It! 7

15. 15 Software License Management - Enterprise Only Group multiple licenses for tracking purposes Link purchase information to licensed application Track deployed software vs purchased software Automatic WO notification when out of compliance Automatic notification before expiration Manage workstations authorized for licensed software Quickly determine unauthorized use Pre-defined reports What’s new in Track-It! 7

16. 16 Professional User Synch Spell Checking Tech views increased from 10 to 15 50 named end users of Self Service Enterprise Software License Management Password Reset with Self Service and SS Plus Tech views increased from 20 to 30 Also Included

17. 17 > > Features to show in Numara Track-It! 7 Config Wizard New Admin Console  TIMonitor, PWReset and User Synch and in the same UI  Find feature to locate previous Tools|Options functions Auto-Discovery  Not just PCs, but anything on the wire Managing Assets SLM

18. The World’s Most Widely Installed Help Desk and Asset Management Solution Call 800-557-0381 or visit www.numarasoftware.com Numara Track-It! 7 Demonstration

19. 19 How to get your Upgrade If you are on Maintenance, all upgrades are free!! You should have received a letter with details on how to download. If you are not on Maintenance, contact your Technical Account Executive at 800-557-0381.

20. 20 Variety of Topics Numara Track-It! 7 Specialist (CTS) Numara Track-It! 7 Administrator (CTA) Version 7 UPGRADE – NEW! Crystal 9 Variety of Offerings Tampa, FL Training Facility - Numara Headquarters Regional Training – in a city near you Online Web Training Check out Training on our website: www.numarasoftware/supportTraining

21. 21 Submit your Requests Built into Numara Track-It! under Help/About Rank Enhancements Not just yours, but see what has been submitted by others and identify what is important to you Must be on maintenance to access this feature At your fingertips www.numarasoftware.com Your Opinion Counts

22. 22 Community Forums

23. The World’s Most Widely Installed Help Desk and Asset Management Solution Call 800-557-0381 or visit www.numarasoftware.com Question & Answer Session