1. Building up Process Management in the Labour Inspectorate Herko Sunts Deputy Director General

2. Who are We? Labour Inspctorate of Estonia 120 employees; 4 regional inspectorates & a central office Major organizational changes took place in 2008

3. Start of Business Process Management - 2008 Preparation of the strategy of the organisation Based on Balanced Scorecard Defining the client and the client`s view Basic knowledge for managers on process management Management team of 10 members

4. Balanced Scorecard

5. Management Model BSC CAF Improvements? Competences Who will implement? Processes How specifically? Risk Management PEST How to respond? Document Management Indicators Is the strategy successful? Results?

6. Mapping of Processes List of processes – 44 units Training : have a common understanding of the layout of operation of processes and acquire skills for anlysing a process Result : a common process-mapping system

8. Analysis of the Documentation In detail Structurality Statutes, law,... Strategy Structure Perso n nel strategy Instruction for development interviews Model of competences s Workplan Manual for a new employee ESF pro j e c t Job description Record management List of d o c ument s IT do c umentation Internal procedure rules Rule of procedure Counselling quality standard Diagram Text Str. TextTabelModel Illustrative pro c ess view Pro c ess indicators / objectives

9. List of Processes