1. project management office(PMO)
Information Technology Project Management
Mohamad Rabi
Std id:

2. Table of content What Is a PMO? PMO Implementation PMO Services
PMO Types
PMO Roles
Goals of a PMO
PMO Implementation
Current State Assessment
Future State Vision
Gap Analysis
Implementation Strategy
Implementation Plan
PMO Services
Basic PMO Services
Advanced PMO Services

3. What Is a PMO? A PMO is a project or program management office
An organizational entity with full-time personnel to provide a wide-range of project management support and services across the entire organization
also referred to as a project office, project support office, or center of excellence

4. PMO Types Different type of project management office
Type I: Project Reporting
Type II: Project Management Infrastructure
Type III: Coaching and Training Center
Type IV: Resource Center / Center of Excellence

5. PMO Roles
Chief Project Officer – owns project management for the enterprise, business unit, or department. Expert and mentor in all areas of project management.
Project Manager – directs and coordinates project activities
Project Planner – handles consolidating and managing of project plans including schedule development, budgeting, and resources
Project Librarian – maintains repository of project knowledge (records, standards, methods and lessons learned)
Best Practice Expert – develops and maintains project management methodology and processes

6. PMO Roles cont..
Process Improvement Manager – prepares and executes process quality assurance plans. Documents and maintains project processes and standards
Resource Manager – works with human resources in providing job descriptions, roles and responsibilities, and how to measure performance against those roles and responsibilities
Communications controller – handles external and internal communications relating to projects within the PMO
Change control expert – responsible for organizational change management, develops and maintains issue resolution, and change control processes

7. PMO Roles cont..
Executive administration – provides secretarial support and performs back office tasks
Technology services – manages and coordinates technology issues

8. Goals of a PMO Report project status consistently and effectively
Review project progress on an ongoing basis to ensure on-time, on-budget completions
Provide project management tools to facilitate improved project performance
Separate the right project work from the ‘wrong’ project work
Enable a higher level of project management

9. PMO Implementation Current State Assessment Future State Vision
Gap Analysis
Implementation Strategy
Implementation Plan

10. Current State Assessment
Mission : Aligns organization to value it provides to the Business
– What the organization does, how, for whom
Vision : Perfect organization in a perfect world
– State what the organization is striving to achieve
Goals – What the organization is trying to accomplish (high level)
– Aligned to business benefit
– May take multiple years to achieve

11. Current State Assessment
Strategy
- How-to– Overall plan and course of action to achieve goals
– Based on external environment and internal capabilities
Objectives
– Low level statements
– Describe what this organization will achieve this year
Principles
– Moral and ethical statements
– Rules of behavior, how you value people
– How people will resolve conflict

12. Current State Assessment
History
– Understanding major past events
– General attitude toward change
– How successful have projects been in the past?
Culture
– “How we do things around here"
– Informal (and formal) rules

13. Current State Assessment
Governance
– How the management structure functions
– How you accomplish objectives using management
Clients, Customers and Suppliers
Stakeholders
Business processes
Other initiatives that may conflict
Organization structure and how it helps or hinders project success

14. Current State Assessment
Staff
– Roles
– Responsibilities
– Skills & competencies
– Makeup
Locations
– One location, multiple location,
– Cultural differences
– Language differences

15. Future State Vision Clients / customers Suppliers Stakeholders
Products and services
Other initiatives
Staff, roles, responsibilities, and skills

16. Future State Vision Pick areas that make most sense
Similar to Current State categories, but not exact
– Some categories only apply to Current State
This is a requirements gathering process
– No right or wrong
– Only right and wrong for your organization
– Need to identify requirements and build consensus
Iterative process
– Your future state is likely to change when you see what it will take to reach it

17. Gap Analysis
What is the gap between current state and the future state?
Gain consensus
The Gap Analysis is a means to an end, not the end itself

18. Implementation strategy
Use the Gap Analysis
Provides a framework to make decisions and Sections
– Overall scope
– Enablers and barriers
– Risks
– Implementation strategy statements (how-to)
– High-level approach

19. Implementation plan
Use the Gap Analysis and Implementation Strategy to Identify :
– Projects
– Timeframes
– Resources
– Deliverables
Create the roadmap to move toward your future vision

20. Basic PMO Services Consolidated status reporting – Basic PMO service
– Provides consolidated view of all project status
Project dashboards
– Graphic, visual display
– Charts and graphs for overall status and trends

21. Basic PMO Services Methodology management
One of the basic PMO responsibilities
Consistent and common project management methodology
– Processes
– Procedures
– Best practices
– Templates
– Standards and guidelines
Make sure the methodology is scalable

22. Basic PMO Services Training Many alternatives
– Instructor led and computer based
– Seminars / webinars
– Books / magazines
Project Management Coaching
– Usually one-on-one or small group
– Advice is based on coach training and experience and is specific to the people being coached

23. Basic PMO Services audit every project – Validate compliance
– Provides opportunity for coaching
– Use quality assurance techniques
Documents repository
– Need a place to house documents
– Can‘t reuse prior work if you can’t find it
– Include methodology, PMO documents, and welldone examples of completed work

24. More Basic PMO Services
Metrics Collection
– Project focused and PMO focused
– Project management value focused
– Organization scorecard focused
– Benchmarking
Organizational Assessments Periodically determine progress of PM implementation
– Look at all services offered
– Analyze all metrics and fee

25. Advanced PMO Services Provide training and coaching
Establish supporting infrastructure
Designing a project management career path
Collecting project metrics for improved estimating and process improvement
Defining project time-reporting requirements
Providing product management for PM tools

26. Advanced PMO responsibility
Establishing a portfolio management process
Portfolio management
– Improved resource allocation
– Improved alignment of the work
– Improved balance of work
Portfolio management and the PMO
– PMO sees all projects
– PMO serves as a central coordination organization
Common resource pool
– Skills inventory
– Current assignments

27. Thanks for your Attention