1. Neighborhood Health Services, Inc. Information System by: Group 12 Kevin Nanns | Blake Bieber William Davenport | Bryan Valentine 438 W Brevard Street Tallahassee, FL 32301 http://slis-seventeen.lis.fsu.edu/~SU264-12/index.html

2. Neighborhood Health Services, Inc. Group 12 NHS Presentation Agenda 1. Client & Audience Analysis 2. Processes of Site Design 3. Usability Testing Analysis 4. Improvements on the Site 5. What We Learned

3. Neighborhood Health Services, Inc. Group 12 About NHS  NHS is a community-based health center providing medical, mental, social and health education services to low-income, uninsured and homeless individuals.  These services include primary health care, specialty clinics like cardiology, dermatology, endocrinology, gynecology, nutrition, optometry, orthopedics, mental health care and case management.

4. Neighborhood Health Services, Inc. Group 12 NHS Client & Audience Analysis Analyzed brochures from NHS. Interviewed spokesperson of NHS. Planned NHS site visit. Observation of NHS clientele. Analysis Processes We performed the following… We started the analysis with an initial interview with Inzlea McGlockton from NHS. From our meeting with Inzlea we identified our primary & secondary users.

5. Neighborhood Health Services, Inc. Group 12 NHS Client & Audience Analysis Primary User Secondary User The primary users of the site are the groups in our community most likely underserved or underinsured. The secondary users of the site are organizations and other third parties looking to donate funds to NHS.

6. Neighborhood Health Services, Inc. Group 12 NHS Client & Audience Analysis When we analyzed our primary users of the site, we discovered that many of the clients maybe utilizing older computer equipment and working with dial-up internet. The primary user goals for this site are to gain general information about NHS, such as hours of operation, location, services, etc. The secondary users of the site are organizations and other third parts looking to donate to NHS How we determined NHS site Users:

7. Neighborhood Health Services, Inc. Group 12 NHS Prototype Site Design DHTML NAV. COLOR & TABLES FRAMES The info was organized into broad sections. Then it was broken down using the DHTML menu. Navigational structure is simple. The majority of the links are on the side & static on every page. NHS chose the color scheme & the website was created entirely with the uses of html tables. The use of tables give the appearance of frames, but allows for better usability.

8. Neighborhood Health Services, Inc. Group 12 NHS Website Presentation Lets take the time to review the Neighborhood Health Services, Inc. website.

9. Neighborhood Health Services, Inc. Group 12 NHS Usability Analysis Test Subjects Joseph Reina #5 Cheryl Werner #5 Curtis Sineath #5 Michael Nelson #5 Stephany Jones #11 Test Locations College of Information Goldstein Library study tables. Goldstein Library computer lab. * All test subjects are students in the College of Information and are enrolled in LIS3267. * All tests were completed with minimal distractions. In only a few cases were other individuals present.

10. Neighborhood Health Services, Inc. Group 12 NHS Usability Protocol Questions / Tasks 1.You want to understand what NHS is as an organization. How? 2.Please find the NHS mission statement. 3.Where would you find information about NHS’s involvement with the community? 4.What services does NHS provide? 5.Before a visit to NHS, where are the forms you need to acquire? 6.You want to find the location of NHS. How? 7.If you would like to donate to NHS. How? 8.How would you make a donation to NHS?

11. Neighborhood Health Services, Inc. Group 12 NHS Usability Results Easy Navigation Good Functionality Cosmetically Pleasing (good color choice and good tabled layout) Proper Information Load (not too little and not too much)

12. Neighborhood Health Services, Inc. Group 12 NHS Tabled Usability Test Results Q1Q2Q3Q4Q5Q6Q7Q8 Joseph R.****** Cheryl W.****** Curtis S.****** Michael N.****** Stephany J.****** Rate of Perfection: 45154155 * Stars represent the test subjects ability to complete each question without difficult. Rate of perfection is out of 5 points total.

13. Neighborhood Health Services, Inc. Group 12 NHS Top 3 Site Improvements 1 We moved the Location/Map hyperlink from the top of the site, to the main global menu on the right. Before After

14. Neighborhood Health Services, Inc. Group 12 NHS Top 3 Site Improvements 2 We decided to move our NHS general information (which was before a separate page) to the home page. Before After

15. Neighborhood Health Services, Inc. Group 12 NHS Top 3 Site Improvements 3 The 3 rd change is actually two changes. We took off the text above the menu that said “Menu”. We also changed “Applications” link to “Forms”. Before After

16. Neighborhood Health Services, Inc. Group 12 Lessons Learned w/ Project NHS “You think you know. But, you have no idea!” At first, our group envisioned a website project that involved simple communication, simple content development, simple website design and a perfect final project. We looked at this project with ease.

17. Neighborhood Health Services, Inc. Group 12 Lessons Learned w/ Project NHS Other related things we learned: The content from the organization is all bundled together, and breaking down that information takes time. Designing a user friendly information design and making it look really cool and cosmetically pleasing is hard! Group communication can some times be a problem. Not ever member checks email as regularly as another. Collaborative brainstorming is difficult. We al have different ideas, and making every member happy is sometimes a menacing task.

18. Neighborhood Health Services, Inc. Group 12 NHS Presentations Ending Group 12 would like to take this opportunity to give thanks to Inzlea Smith-McGlockton for all her help with the website content and development. It would not have been finished without her. I would like to say thanks to all my group 12 members for the hard work they put in on this project. We did a fantastic job.