1. Public-Private Partnerships in Action: Emergency Response
Jeffrey P. Dell
Senior Vice President, Bank of America
Crisis Management, Strategic Planning and Industry Engagement

2. Outline
The most important “Emergency Response” occurs before the emergency
Banking and Finance Critical Infrastructure Sector
Collaborate: Identify, Prioritize, Coordinate
Pre-Plan: Threats, Vulnerabilities, Consequences
Readiness: Deter, Respond, Relieve, Set Conditions to Recover
Real World Lessons

3. Engagement Matters
External Engagement is what we do:
59 million consumers and small business relationships
6,000 retail banking offices
Over 18,000 ATMs
30 million online banking active users
Clients in more than 150 countries
Hundreds of partnerships for resiliency
Resiliency and stability in a complex
and rapidly changing world require
collaboration and well established
partnerships long before the
disruption occurs
Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services

4. Hurricanes / Tropical Storms 2008
Six major storms in three months
Tropical Storm Dolly
Hurricane Gustav
Tropical Storm Eduardo
Hurricane Hanna
Tropical Storm Fay
Hurricane Ike
Key Partnerships
In-Action Outcome
Federal, State and Local Emergency Management Agencies
Department of Homeland Security
Financial Sector Coordinating Council
American Red Cross
Evacuation routes; pre-staging
Shelters
Disaster relief assistance
Situational awareness
Mobile Banking Center deployments
Critical Infrastructure prioritization

5. 2009 H1N1 Influenza Virus 2009 Spring Outbreak Fall / Winter Outbreak
Possible Third Wave?
Key Partnerships
In-Action Outcome
Centers for Disease Control & Prevention
Department of Homeland Security
U.S. Treasury
Intra-Sector and Cross-Sector Partners
Endurance of influenza virus on currency and common surfaces
Common operational picture
Public health guidance
Banking and finance collaboration
Best practices and interdependencies
School closures

6. Wildfires Key Partnerships In-Action Outcome
2009 California Wildfires (July – October)
71 individual fires
Burned more than 336,000 acres
Neighborhood evacuations
Unpredictable weather impact
Key Partnerships
In-Action Outcome
California Emergency Management Agency
Business Executives for National Security / California Resiliency Alliance
California Department of Forestry and Fire Protection
American Red Cross
Containment status
Fire maps
Buffer zones
Public assembly areas
Supplies needed (essential services)
Resource requests
BENS / California Resiliency Alliance (Partner Entities): Intelligence, cross-sector collaboration, Business Operations Center within CalEMA State Operations Center. Public Assembly Areas (pre-staging assets, facilitate associate accounting).

7. Earthquakes California Haiti Chile Key Partnerships In-Action Outcome
United States Geological Survey
Department of Homeland Security
California Emergency Management Agency
California Utilities Emergency Association
Fusion Centers
American Red Cross
Logistics
Damage assessments
Reentry access protocols
Estimated time of recovery
Relief funding requirements
“Ground truth”
Evacuation routes and shelters
California Utilities Emergency Association: Information sharing – utility jurisdiction (which utilities, i.e., primary, secondary and tertiary, cover mission-critical facilities). Estimated Time of Recovery for service restoration Impact analysis to utility infrastructure (the ability to perform predictive analysis).

8. Flooding Georgia Massachusetts Rhode Island Tennessee Key Partnerships
In-Action Outcome
Federal Emergency Management Agency
State Emergency Management Agencies
American Red Cross
Disaster relief information sharing
Relief funding requirements
Real-time communications
Essential resource requests
Daily situational reports
Volunteer support need

9. US Airways Flight 1549 Key Partnerships In-Action Outcome
January 15, 2009
Flight from New York City to Charlotte
Bank of America associates onboard
Key Partnerships
In-Action Outcome
Federal Aviation Administration
New York Police Department
Port Authority of New York and New Jersey
Associate well being
Common operational picture
Secure return of personal property

10. What we could use more of…
Widely adopted and accepted Credentialing Protocol
Timely access to essential information (for stabilization efforts)
Taking partnerships to the next level
Greater public – private sector collaboration
What more do you need from private sector firms?

11. Contact Information
Jeffrey Dell
(415) Office
(415) Cell
* Photos used in this presentation were obtained from public sources and may be subject to copyright.