1. Business Crisis and Continuity Management (BCCM) Class Session 3 3 - 1

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3. 3–3 Enterprise Management/General BCCM Establish and lead a multi-disciplinary BCCM Steering Committee. Communicate top level management's acceptance and support of the BCCM program throughout the organization and to external stakeholders. Define a BCCM program structure that supports overall corporate, business unit, functional and program objectives. Develop a business case for an overall BCCM program and supporting functional areas. Establish program policies and procedures that incorporate BCCM considerations into the management of all business operations (Existing and developing). Define a measurement process and measures of effectiveness for the BCCM program. Determine corporate governance requirements with BCCM implications. Establish a consultative process with BCCM stakeholders. Determine and specify the roles for internal and external (consultants) personnel in the BCCM program. Define a BCCM program maintenance process. Establish a BCCM audit program. Determine local, state and federal laws and regulations with BCCM implications. Incorporate BCCM responsibilities into the performance management and appraisal system. Incorporate BCCM roles, accountabilities, responsibilities and authority into job/position descriptions.

4. COOP or Continuity of Operations, is an effort within individual organizations (i.e. Federal executive branch departments and agencies) to ensure that Mission Essential Functions (MEFs) and Primary Mission Essential Functions (PMEFs) continue to be performed during a wide range of emergencies, including localized acts of nature, accidents, and technological or attack-related emergencies. MEFs are the limited set of Department/Agency level government functions that must be continued throughout or resumed rapidly after a disruption of normal activities. They must also be directed by law, Presidential Directive, or Executive Order. PMEFs are those functions validated by the NCC, that must be performed in order to support the performance of the National Essential Functions before, during, and in the aftermath of an emergency. National Essential Functions (NEFs) are the overarching responsibilities of the Federal Government to lead and sustain the nation and will be the primary focus of the Federal Government leadership during and in the aftermath of an emergency. FCD - 1, February 2008. p.2 3 - 4

5. National Essential Functions 1.Ensuring the continued functioning of our form of government under the Constitution. 2.Providing leadership visible to the Nation and the world and maintaining the trust and confidence of the American people. 3.Defending the Constitution of the United States against all enemies… 4.Maintaining and fostering effective relationships with foreign nations. 5.Protecting against threats to the homeland and bringing to justice perpetrators of crimes or attacks…. 6.Providing rapid and effective response to and recovery from the domestic consequences of an attack or other incident. 7.Protecting and stabilizing the Nation’s economy and ensuring public confidence in its financial systems. 8.Providing for critical Federal Government services that address the national health, safety, and welfare needs of the United States. FEMA Independent Study COOP Awareness Course IS-546 3 - 6

6. The Objectives of COOP 1.Ensure the performance of an agency’s essential functions during a COOP event. 2.Reduce loss of life by minimizing damage and losses. 3.Ensure the successful succession to office in the event a disruption renders agency leadership unavailable to perform their responsibilities. 4.Reduce or mitigate disruptions to operations. 5.Ensure that agencies have alternate facilities from which to operate. 6.Protect essential facilities, equipment, vital records, and other assets. 7.Achieve a timely and orderly recovery from a COOP situation. 8.Achieve a timely and orderly reconstitution from an emergency and resume full service to internal and external customers. 9.And although not stated as an objective, the specific statement is included that - Occupant Emergency Plans (OEPs) also reduce loss of life but are not part of COOP. 3 – 6

7. Essential Elements of COOP 1.Essential functions 2.Delegations of authority 3.Alternate facilities 4.Interoperable communications 5.Vital records and databases 6.Human capital management 7.Tests, training, and exercises 8.Devolution 9.Reconstitution 3 – 7

8. Business Crisis and Continuity Management - The business management practices that provide the focus and guidance for the decisions and actions necessary for a business to prevent, mitigate, prepare for, respond to, resume, recover, restore and transition from a disruptive (crisis) event in a manner consistent with its strategic objectives. (Power Point slide ) Defined in this way, BCCM is not just a project or a plan, but an on going program that supports an organization’s strategic objectives. Business Continuity - The business specific plans and actions that enable an organization to respond to a crisis event in a manner such that business functions, sub-functions and processes are recovered and resumed according to a predetermined plan, prioritized by their criticality to the economic viability of the business. Business continuity includes the functions of business resumption, business (disaster) recovery, and restoration and transition. Business Recovery – Plans and actions to recover essential business systems that support business resumption and eventual business restoration and transition. The alternative term of “disaster recovery” is often used interchangeably with business recovery and carries with it an information technology (IT) connotation. For the purpose of this research, business recovery applies to all business systems and not just those related to IT. Business Resumption - Plans and actions to resume (continue) the most time sensitive (critical) business functions, sub-functions, processes and procedures essential to the economic viability of a business. Restoration and Transition - Plans and actions to restore and transition a business to “new normal” operations following a crisis event. 3 -8