1. Finding the Right People: Tools for Screening, Hiring, and Retaining Staff 2009 RBAP-MABS National Roundtable Conference May 12-13, 2009 Hyatt Hotel and Casino Manila Vivian V. Lim HRD, 1st Valley Bank, Inc

2. WE ARE HERE!

3. 1stVB Branches & Workforce # of Outlets: 21 Branches 8 LCDPs No. of Bank Personnel- 375 H.O. Officers............... 18 H.O. Staff and Support Group.. 39 Branch Officers............. 47 Branch Staff (incl. MF staff)... 177 Probationary Staff.......... 74 Trainees................. 20

4. Micro-Finance Operations, MABS Program Mar 2009 : Area MF Supervisors - 4 MF Account Specialists- 33 MF Probationary/Trainees - 12 No. of Micro- Clients- 4,884 Average No. of Clients per AS- 148 Amount of Loan Portfolio- P52.96M Average Loan Portfolio per AS - P 1.6 M

5. 1 st VB Chart of ORGANIZATION

6. Human Resource Management Human Resource Planning Human Resource Policies Personnel Recruitment, Selection and Placement Salary, Benefits and Incentives Training and Development Performance Management

7. Recruitment Process/Hiring Procedures HR Interviews Examinations 30-day hands-on training @ Branch Basic Banking Operations Training Assessment by the Manager Job fairs Final Interview/briefing with HR Submits request 6-month Branch Assignment OPERATIONS

8. The Pre-Employment Process 1. Pre- Employment: ( Employee-Trainee) o On-the-job training at the branch level 2. Probationary o Employee gets the minimum daily wage o Probationary Period : 6 months o Background Checking o Performance appraisal by Manager

9. Hiring and Training Microfinance Account Specialists New staff undergoes the following trainings:.Basic Banking Operations Training Program (BBOTP) (5 days) Products, Policies, Procedures, Code of Conduct Basic Training Course for MF Account Specialist (5-days) Mock Branch Training On-the-Job Training at the branch level Hands-on Training and “One-on-One” coaching on MF Operations “Buddy-Buddy” System with Training Coach on Field

10. Hiring and Training Microfinance Account Specialists New Account Specialists must pass thru the regular hiring procedures Can handle new accounts on the Third Month of Training Can qualify for Meal and Field Allowance if able to produce a minimum of 30 approved new accounts in addition to at least 20 repeat clients. Can qualify for regularization after a 6-month probationary period.

11. Compensation and Benefits, Regular Employees New employees undergo final briefing with HR on company policies, code of conduct, and signs Pledge in the Employees Manual. Employees o Guaranteed 15 months o Monthly Rice Allowance (1 sack) o Christmas Cash Gift Managers & Officers o Guaranteed 16 months o Annual Foreign Country Trip o Performance Bonus (Profit Sharing) o Laptop and Cellular Phones

12. Compulsory Benefits: o SSS, Philhealth, PAG-IBIG Other Benefits o Annual Uniforms o Health Plan o Life Insurance –non-contributory coverage o Meal allowance for field personnel o Housing allowance – full lodging costs for those assigned outside their residency or in a staff house Employees Benefits

13. 50:50 scheme of owning service vehicle, payable in 3 to 5 years Financial Assistance for emergencies and projects. Educational Benefits (for Masteral Degree) Scholarship Grants for staff dependents Other Benefits

14. Employee Retention Strategies Aside from the staff benefits, HR practices the following for Employee Retention: Rewards and Incentives o Promotion to a higher position for good performance o Cash Incentives for Account Specialists based on MF Performance Scoring System o to qualify, An Account Specialist must have at least: o 100 active accounts, o P800,000 portfolio, o PAR Ratio of not more than 3% for the last three months. o Score of at least 4.00 as of cut-off period. o Salary increase o Annual, based on performance evaluations o Special increase in salary for exemplary performance

15. Re-assignment o Prevents staff burn-out if assigned in one position for a longer period o Revitalizes the staff, increases production o Assignment to branches closer to employee’s residence. Training and Retooling o 1 st VB Institute (In-house Training Team) o Employees are sent to various trainings for professional advancement and/or specializations Other Employee Retention Strategies

16. Regular staff meetings Share experiences Updates in procedures and Suggestions for new policies Review of performance and diagnostics Feed-backing & Consultation Area Supervisors act as the company’s ears for the staff since they understand the nature and demands of fieldwork One-on-one mechanism during appraisals Commendation for good work Define areas for improvement Family members of good performers are given priority in hiring Other Employee Retention Strategies

17. 1 st Valley Bank Institute-Trainings Basic Banking Operations Training Program Microfinance (MF) Trainings and Workshops o Basic MF Training Course for Account Specialists o Managing your MF Unit (for Supervisors and Managers) o Microfinance Refresher Course o CIBI and Cash flow Workshop o Delinquency Management o Remedial Management Effective Supervision for Managers & Senior Officers Management Development Program for Assistant Managers Marketing & Sales Skills Training Credit Management

18. Management Information System (MIS) Applications, Reports and Analysis Internal Control Articulation Workshops for each bank position Specialized trainings for each bank product Echoing and Debriefing: Conducted by staff sent to various workshops Training materials are handed in and HR Dept coaches the delegate on presentation delivery and methodology Emphasis are given to what needs to be done to improve bank operations 1st Valley Bank Institute-Trainings

19. Assessment Tools Performance Evaluation for Employees Performance Assessment for Senior Staff and Officers Team Effectiveness Branch Client Appraisal FGD with clients on service delivery Suggestion Boxes Progress Report Cards for MF Personnel & MF Scoring System

22. 1 st VB’s HR Secret Weapons The Hiring Process Test for Higher Cognitive Processes Employees’ Manual 1 st Valley Bank Institute for Training Staff Benefits and Incentives Feedback Mechanism Recognition thru Performance Evaluation and Assessments

23. Take care of those who takes care of our clients. They are our best investment. Thank You…