1. Service User Involvement Saves Lives Improving Health and Wellbeing Innovation in Community Services Workshop Two

2. Community Drugs Treatment Service User Involvement How we found our Voice Garreth Robinson

3. Garreth’s Story It started with an argument Life on drugs Thought of change Lost baggage Getting the relationship right Watch this space….

5. A brief history Started in November 2007 Milestones/ Achievements Service user DVD Project Involvement in Contract Tendering Recruitment Welcome Pack Cohesion of group AWARD Developing training for staff

6. Privileged access - trust Communication – two way street Developing listening skills Sharing responsibilities for group tasks Sharing a passion Compromise Opportunities to learn new skills and meet others with a shared passion Education – learning and sharing Constructing our service My Voice ~ Our Song What we have achieved An award-winning DVD project New service leaflets Development of a Welcome pack for Service Users Influencing the development of the service What’s in it for you?  Opportunities to learn new skills  Meet new people  Feeling of accomplishment  Making a real difference to others  Regain confidence and motivation  Work with other members and enhance team working skills “I’ve got a sense of achievement” “It’s great to be in a position of trust again, I feel that I can trust myself” “I’m more motivated and my self esteem has improved” “I’ve been able to move forward and achieve my goals” “I’m in Further Education now” “ It’s great to network” “I have found my voice” We are a group of service users who meet every month to make sure that the views of service users help shape the Community Drug treatment Service. You will receive expenses and an opportunity to develop new skills. Community Drug Treatment Service What is the Service User Reference Group? Here’s what Members say ….

7. Service User Reference Group Shaping your service We value your ideas and opinions We value your time Come and have your say about your Service! We pay expenses and we meet on the first Wednesday of every month at 3pm. Next meeting at: Beeston Hill Medical Centre

8. Service Development Ideas We contributed to the development of resources We worked on ideas for service improvement

9. S.M.A.R.T.E.R Friend Get S.M.A.R.T with the help of a S.M.A.R.T.E.R friend. Help with Your S.M.A.R.T. friend will liaise with your key worker to help you achieve set goals Budgeting Employment Education Healthy Eating Time Management You will be able to contact your S.M.A.R.T friend at times when you need them. Your S.M.A.R.T friend will be an ex-service user who understands your needs. They will be able to signpost and enable you to choose goals that suit you. For all activities you attend with your S.M.A.R.T Friend you will receive points. Each month, these points will be used to reward your commitment and motivation. A S.M.A.R.T Friend will encourage and empower you to achieve your personal S.M.A.R.T goals. PECIFIC MEASURABLE PECIFIC MEASURABLE ACHIEVABLE REALISTIC TIMELY PECIFIC MEASURABLE

10. Pharmacy Training – staff are required to complete a package of training, this includes a session co-facilitated by service users.

12. An award winning DVD The Service User Experience of Leeds PCT Community Drug Treatment Service Enjoy!!

13. Thank you- any questions?

14. Exercise Turn to your neighbour and discuss the questions below -you have 3 minutes Write your answers on the post it notes in your pack.

15. Exercise What have you gained from hearing Gareth's experiences? Are there any barriers you are experiencing around PPI? How might you overcome these? 1 PPI activity YOU pledge to do?