1. Inforum and the EU on the Field of eInclusion Gabor Dombi secretary general, Inforum dombi.inforum@gmail.com E-inclusion is a social movement whose goal is to end the digital divide, a term used to describe the fact that the world can be divided into people who do and people who don't have access to - and the capability to use - modern information technology ( IT ). According to advocates, e-inclusion has the power to: close the gap between developed and less developed countries; promote democracy and mutual understanding; and empower disadvantaged individuals, such as the poor, the disabled, and the unemployed.

2. About Inforum Inforum: Forum of the Hungarian Information Technology Organizations for Information Society (founded 1997) www.inforum.org.hu Umbrella organization of 19 Non Governmental Organizations in IT Field Founded by Tibor Gyuros (†) and Gabor Dombi Speciality: Policy making non governmental organization and pressure group for social interest and information society Mission: – Eliminate digital divide – Defend user’s interest – Enforce the information society in Hungary – Involve adults (senior citizens) in information society – Reconciliation all of interests in information society

3. Milestones of Inforum towards eInclusion and Information Society First book published in Hungary for elderly about Internet („Hírvilág” by István Váncsa, 1999) First book published in Hungary about children in the information society (Growing up digital, by Don Tapscott, 2000) Hungarian Charter of Information Technology (2000), national action plan by IT professionals Lobby for founding the Committee of Informatics and Communication in Hungarian Parliament (2001- 2006) Lobby for founding the Commission of Information Technology in Prime Minister Office (2000-2002) Lobby for founding the Ministry of Informatics and Communication (2002-2006) Grandchildren-Grandparents Informatics Competition (2003-) „Inforum – Infomediator” Interest Safeguarding Office for Internet User Citizens in Information Society (2004) Taking part Equal (IT Mentor) and Safer Internet Programs (2005-2007) First eInclusion report in Hungary (2007) Create the eInclusion.hu website as a knowledge base (2007) eInclusion movement in Hungary (November, 2007) Declaration and cooperation all Hungarian Parliamentary Parties and Inforum (8, January 2008) Council for eInclusion and Information Society (23, January, 2008) e-Adoption program (March, 2008) Digital Spring of Hungary initiative (May, 2008) – 50+ Internet User’s Party, – Internet Ship (Professional Conference on the River Danube), – meeting of the Global Telecentre Alliance – Grandparents-Grandchildren Informatics Competition.

4. Best practices by Inforum Grandchildren-Grandparents Informatics Competition (2003-continuos) Inforum – Infomediator Interest Safeguarding Office for Internet User Citizens in Information Society (2004-continuos), – free services for internet users via web problems with contract between providers and users, user rights, e-commerce questions, Mediatons Internet domain problems 50+.Net website and movement Leading the eInclusion actions in Hungary Hungarian Parliament votes for closing digital divide by action of Inforum

5. eInclusion: the Hungarian situation Special target groups of e- Inclusion Their numerosity 50+ year old people3,990,000 persons Handicapped people600,000 persons Roma population600,000 persons People living in small and remote arias, in small disadvantageous regions 400,000 persons Unemployed people400,000 persons Total (reduced with their estimated overlaps) 3,500,000 persons Aims of Inforum – Cooperation: NGO, government, politics, companies – 1 million new users until 31, December 2010. – New policy needs: „standard of living politics” – eInclusion and digital literacy, access and higher standard of living

6. Lacks: not use internet: 54% AgePercent 15-2420 25-3440 35-4953 50-6984 Source: TNS-NRC, 2008 SettlementPercent Capital44 More than 50.000 inhabitants41 Less than 50.000 inhabitants57 Village69

7. Main Hungarian NGOs in the field of eInclusion Inforum (policy making, ageing, motivation, PR) Login Foundation (Wi-Fi for Roma communities) Hungarian Telecenters Association: (telecenters and local mentoring) IT-Mentor Association (local mentoring) John von Neumann IT Association (ECDL, educational materials) Hungarian Content Industry Alliance (educational material, IT-Mentor) Cultural Centre Budapest (Click on, Grandma! Movement) Source: TNS-NRC, 2007

8. What NGOs can do? Policy making – Foundation of eInclusion Committee in the Parliament on 6, October, 2008 – The Committee will hear all governmental institutions, companies and NGOs: what did and will do in field of eInclusion? – Horizontal cooperation with NGOs and companies – Making faster EU-Hungarian operative programs in the field of adult education, employability, digital literacy, – Suggesting new programs: eSkills, ageing well Activities – Media, conferences, motivation programs, PR – New researches on eInclusion (behavior, real needs, regional differences, access, standard of living, working) – Concrete services, mentoring, trainings for adults (IT-Mentors, Telecenters, ECDL) – Persuading ITC companies, government, media persons, opinion-shapers, associations, trade unions to open corporate social responsibility budget for our target groups: elderly, Roma, low educated people for bridging digital divide. – Generate learning and internet content

9. eInclusion in European Union Riga Ministerial Conference 2006 – A divided society is not sustainable – Riga targets for 2010: Halving internet use gaps Halving digital literacy gaps 100% of public websites accessible – e-Inclusion is not only a social necessity. But it is increasingly seen as an economic opportunity: for individuals, to be actively empowered in the economy and society, and for business, to deliver innovative and inclusive services. e-Inclusion is a new driver for innovation. It is a key element for social cohesion in the knowledge society. Problems: the information society integration progress is too slow public websites not accessible Just 10% over 64 use internet in EU Rural broadband divides Result: Communication on European e-Inclusion Initiative “To be part of the information society”

10. eInclusion thematic areas e-Accessibility - make ICT accessible to all, meeting a wide spectrum of people's needs, in particular any special needs. Ageing - empower older people to fully participate in the economy and society, continue independent lifestyles and enhance their quality of life. e-Competences - equip citizens with the knowledge, skills and lifelong learning approach needed to increase social inclusion, employability and enrich their lives. Socio-Cultural e-Inclusion - enable minorities, migrants and marginalised young people to fully integrate into communities and participate in society by using ICT. Geographical e-Inclusion - increase the social and economic well being of people in rural, remote and economically disadvantaged areas with the help of ICT. and Inclusive eGovernment - deliver better, more diverse public services for all using ICT while encouraging increased public participation in democracy.

11. eAccessibility – Opening up the Information Society The Information Society must share its benefits with the whole society, including people with a disability and the elderly. The European Commission is promoting "eAccessibility" aimed at removing the barriers encountered when trying to access and use ICT products, services and applications. Most of devices (computers, mobile phones and public information terminals) are designed to make our lives easier, for a large part of the population ICTs are difficult to use. The Commission’s European i2010 initiative on e-Inclusion: "To be part of the Information Society", includes an active strategy to improve accessibility to the Information Society for all potentially disadvantaged groups. In order to bridge the eAccessibility gap, the Communication calls on:European i2010 initiative on e-Inclusion – The ICT industry to work to help disabled people access digital TV and electronic communications products; – Member States to work harder to address eAccessibility issues in the context of existing EU legislation, and to agree a plan of action by mid-2008 to ensure public websites are fully accessible. The 2008 e-Inclusion initiative builds on the content of the eAccessibility CommunicationeAccessibility Communication According to the Commission, policy-makers and the ICT industry must embrace the Design for All approach to ensure that new technologies take the needs of all potential users into account.Design for All In addition, efforts need to be made to promote the development of assistive technologies that are tailored to help people with special needs access ICTs.assistive technologies

12. Ageing - Helping older people to access the Information Society Europeans are living longer than ever thanks to economic growth and advances in health care. Average life expectancy is now over 80, and by 2020 around 25% of the population will be over 65. The Information Society offers older people the chance to live independently and continue to enjoy a high quality of life. A number of barriers close the older generation from Information and Communication Technologies (ICT). More can be done to integrate older people into the Information Society. Improvements in policy and legislative conditions can help Europe’s ICT industry to cash in on the economic opportunities created by this growing market. Europe’s over 65s are estimated to be worth over €3000 billion and the smart homes market is expected to triple between 2005 and 2020. New markets such as tele-health could help older people to get out of hospital and back home more quickly, thereby improving the sense of well-being and reducing society’s health costs. In its European i2010 initiative on e-inclusion, the Commission sets out a number of actions to improve eAccessibility for older people.European i2010 initiative on e-inclusion Ageing Well in the Information Society Action Plan, which was adopted in June 2007. Ageing Well in the Information Society Action Plan The Commission will also continue to fund research and development into ICT solutions for older people. For example, the Ageing Well action plan sets out a new €600 million programme to stimulate developments in ambient assisted living, which cover technologies designed to help older people to continue to live at home. Other Commission-backed research into old age and ICTs is supported by the EU’s Seventh Three programs: Ageing Well At Work: Staying active and productive for longer, Better quality of work and work-life balance Ageing Well In the Community: Overcoming isolation & loneliness, Keeping up social networks Ageing Well At Home: Better quality of life for longer, Independence, autonomy and dignity.

13. eCompetences - Equipping people with ICT skills Bridging the eCompetency gap The Commission’s European i2010 Initiative on e-Inclusion, which was adopted in November 2007, states that: “Education and training systems are key to build[ing] digital competence.”European i2010 Initiative on e-Inclusion The Commission is therefore calling on public sector bodies, industry and social organisations to help bridge the digital competencies gap. It wants stakeholders to promote eSkills and basic digital literacy training, especially for those who are most at risk of missing out on the benefits of the Information Society such as elderly and disabled people. Life long learning Titan Program (Microsoft + IVSZ)

14. Socio-Cultural e-Inclusion - Supporting cultural diversity and social inclusion Information and Communication Technologies (ICTs) have been designed to make it easier to access public and commercial goods and services. Marginalised and vulnerable people, immigrants, disabled people, older generations, the unemployed and those who live in remote or economically disadvantaged areas. Living in disadvantaged or remote areas are likely to feel even more excluded in the future if they cannot fully participate in the Information Society because they lack access to infrastructure like broadband. The Commission is determined to tackle problems such as these. In its European i2010 initiative on e-Inclusion, which was adopted in November 2007, the Commission calls on policy-makers at all levels to ensure ICT issues are addressed in social and economic policies as a means of tackling social exclusion issues.European i2010 initiative on e-Inclusion

15. Geographical exclusion The European Union is committed to ensuring that the continent’s more remote and economically disadvantaged regions get the support they need to share in the benefits of economic growth. Digital technologies such as broadband internet access can play their part in narrowing disparities between regions and help to promote social and economic cohesion. The European Commission supports actions to develop an inclusive Information Society which embraces those who live in geographically less accessible areas. At the moment, whilst overall broadband penetration in Europe is around 90%, only 71% of households in rural areas are covered by broadband services. The Riga Declaration calls for action to reduce this disparity and has set a target that requires broadband coverage for at least 90% of Europeans by 2010. Funding through the EU’s Structural Funds will be used to achieve this goal.

16. Inclusive eGovernment – ensuring equal access to public services Public authorities at all levels are increasingly turning to Information and Communication Technologies (ICTs) to organise and deliver services. It is vital that eGovernment meets the needs of all citizens, including those from vulnerable and disadvantaged groups such as disabled people, the elderly and those who live in economically deprived and remote areas. Good eGovernment services can make life easier – from paying council bills via the internet to buying car parking tickets through the use of mobile phones, the possible applications of ICTs in public life are seemingly endless, providing that potential users have the means and ability to access such services. Inclusive eGovernment is about using digital technologies to provide public services which improve people’s lives, encourage participation in the local community, strengthen democracy and help those at risk of exclusion from society.eGovernment The European i2010 Initiative on e-Inclusion and the September 2007 Lisbon Ministerial Declaration on eGovernment both call on Europe’s public bodies to significantly reinforce their inclusive eGovernment and eParticipation policies.European i2010 Initiative on e-InclusionSeptember 2007 Lisbon Ministerial Declaration on eGovernment

17. Web links http://ec.europa.eu/information_society/ activities/einclusion/policy/index_en.htm http://ec.europa.eu/information_society/ activities/einclusion/policy/index_en.htm Einclusion.hu