1. LINCOLNSHIRE CARERS PARTNERSHIP Annual Performance Review April 2009 to March 2010

2. Facts & figures  Estimated number of carers in UK 6 million (1 in 8 of the population)  Estimated number of carers in Lincolnshire 66,000 (10% of the population)  Number of carers currently active in working groups: 150  Carers Groups across the county - 82

3. Carers Are! HealthyIn ControlValued Have a life of their own Respected Included & Involved Confident In the Future

4. Working Groups Information Group Assessment Group Emergency Response Group Newsletter group Employment Group Training Partnership Palliative Care End of Life See Me Talk to Me Better GP Links Hard to Reach & Hidden Carers Former Carers

5. Carers Are Healthy Carers Information Prescription Carers Palliative Care Strategy & Carers Palliative Care Standards Better GP Links for Carers working group Young Carers Be Healthy campaign & residential 6 Things You Should Know as a Carer Young carers drama, residential breaks, confidence courses, drama workshops, SHOUT, & MAD

6. Carers Are In Control Bi Monthly Newsletter Distribution grown from 600 to 5500 Carers communication & Media campaign Carers in Project Tendering teams (dementia, mental ill health, EELLs, Young carers support ) Carer Group Grants, Carer Discount Scheme Young Carers Partnership website Carers Working Groups

7. Carers Are Valued Carers Personal Budgets 1930 carers received personal budget in 2009/10 2009/10 target of 16% exceeded. 17.5% of people supported in the community are carers 51 parent carers assessed since April 2009 Increase in Trusted Assessors (29 MAA) (11 Carers Team) Carers Touchstone Customer Service questionnaire pilot. 80% of carers rated their carers assessment as good or very good. Young carers meeting with Adult Social Care staff to share their experiences

8. Carers Have a Life of Their Own EELLs Scheme (Employment, Education, Leisure & Learning Scheme) designed, developed & tendered through the Carers Training Partnership Partnership working with Job Centre Plus Carers Sitter Accreditation Service (Standards, criteria, mystery shopping & accreditation by carers) Carers personal budgets Carers AssessmentsInformation & advice

9. Carers are Respected Multi Agency Carers Strategy 2010 to 2013 7 District Councillor Carer Champions & Adult Services Carer Champions (30) Carer Group Grants awarded to 33 groups totalling £12,786 from Carers Grant McMillan & Carers Partnership Mablethorpe Library Cancer and carer outreach sessions Growth of Carer Groups - now 82 across the county Dept of Health PSS Survey for carers 19% extremely satisfied; 31% very satisfied, 25% fairly satisfied

10. Carers included & Involved Increase in the number of carers joining the Lincolnshire Carers Partnership Carer Working groups - 81 Hard to Reach & Hidden Carers 8 priorities BME, Carers not recognising themselves as carers, rural, minority groups, parent carers, travelling carers, carers with a disability including learning disability, young adult carers Carers Week June 2009 Carers Development Funding Group Awarded £138,574 for 3 new development projects Young Carers – Lincolnshire Young Carers Week – first of its kind 13 th to 19 July

11. Carers are Confident in the Future Carers Emergency Response Scheme (535 Carers Emergency Plans registered – 2 trialled & tested successfully) Quieter Voices Research & findings (Lincolnshire PCT – stroke victims and their carers) Discovery Interviews – target one per month Learning disseminated leading to service improvement Former carer working group Carers Employment Group – Employment questionnaire Carer Benefits worker – 250 carers increased benefits take up by £550,000

15.  Revised outcome based grant £3,000,100. OutcomeSpend £Schemes In Control£1,144,779Emergency Response, Personal Budgets, Fostering, Children with disability payments Valued£274,338Carers Team, Carers Lead, Virtual Centres, Carer group activities Life of Their Own£1,028,777Respite, Young Carers Federation Carers Are Healthy£40,449Prestige, Supporta Care Carers are Included£41,375County Carers, Carer Group Support, Partnership Officer Confident in Future£434,508Rethink, EELLS, Benefit Advice, Development money Respected£35,874Publication and information Carers Events

16. Activities Grants12 £ 8,133.00 Sustainability Grants9 £ 863.80 Carers Development Grants3232 £ 139,123 (08/09) £ 121,000 (09/10) Total number of Grants26 £ 269,119

24. National Indicators

25. I am very grateful for the Carers Team service. I do not generally feel valued as a carer by the government, but LCC has decided to do something about it, which is a step in the right direction. I feel valued and think the team must bring a lot of happiness to people. I really appreciate it. I would love to see some faces of the carers team, it would be nice to meet up or have a group session that her and her husband could go to I feel that I am not alone and that I am being cared for, if I feel down I know I can always pick up the phone I have had help from the Carer's Team … and I had my first holiday in 25 yrs and this made such a difference! I think the carers assessment process is one of the easiest I have gone through to get help. I was pleased that someone helps with doing the assessment as filling out application forms alone can be daunting

26.  I just wanted to pass on my thanks for the carer's assessment I had recently with Clare Parker. …. Thanks for:  Taking the time to sit and go through the assessment gave me the long overdue opportunity to face feelings and voice thoughts I've kept to myself for years. Her level of compassion and pragmatism was just right for me and made it easier to sit and go through it dispassionately, for the most, although it made uncomfortable reading as Clare predicted. I enjoyed the carers’ newsletters and have signed up for them. The emergency plan is a complete life saver as it has enabled me to set up support in a set course of action as opposed to coping and worrying once again when the chips are down.  When I tell people about the carers’ service I can speak with a bit more knowledge now, being on the receiving end. I recommend the service wholeheartedly to anyone, because you have someone to listen to you, so different to attending a support group as we’ve tried in the past. I have come out of it feeling better informed, acknowledged, valued and respected for what I do as a matter of course and as a result it has benefitted my family – changes are in process.  Priceless.

27.  Feedback from Care Quality Commission reflected positive improvements in Carer services - and below are some comments you may find useful:  " The council has progressed substantially in addressing issues of information for and engagement with carers in line with transformation plans. A specific approach to the needs of young carers has been established and carers now have much more developed support with a better range of options from which to choose. Other councils are looking at the approach developed by Lincolnshire as an exemplar  Progress with establishing Lincolnshire Carers Partnership and the Young Carers Partnership reflects a stronger degree of engagement with carers and improved assessments and provision for needs.  The carer’s partnership and young carers group have progressed well in 2008/2009 delivering positive outcomes for its carer membership, who have felt valued and recognised as a result of the co-production of strategies.

28.  `Touchstone’ Customer Survey – ongoing  Department of Health User Experience Survey of Carers (November 2009)  Quality Assurance feedback

29. Carers Are Healthy 75% of carers said the support they received made them feel better/healthier in themselves. “ I spent the carers personal budget on having a series of 8 therapeutic massages. I went once a week for 8 or 9 weeks, it was such a help in relieving stress ” “ A lot of pressure has been taken off me since having the carers assessment. I am now receiving help for my wife and have been put in touch with other organisations who are helpful ”

30. Carers are In Control 47% of carers said the support they received made them feel more in control over their lives “ Learnt through the assessment process that time out and hobbies are necessary ” “ I have been on courses to gain understanding which has made the carer feel more in control ”

31. Carers are Valued & Respected 75% of carers said the support they received made them feel more valued as a carer, and 79% said they felt more respected. “ The support and positive attitude of the Carers Team make me feel very valued ” “ I lost myself for a while but the support worker reminded me that I existed too ” “ I feel that the staff have respect for people within the caring role and respect the carers opinions ” “ All staff have treated me with dignity and respect ”

32. Carers have a life of their own 42% of carers said the support they received made them feel that they had more of a life of their own. “ The assessment has given me the courage to go out one evening per week. I am currently doing a course ” “ I can do more with ease now the Carers Emergency Response procedures are in place ”

33. Carers are included and involved 60% of carers said the support they received made them feel more included and involved “ I feel that I am not just a name or a number, I feel part of an organisation ” “ I receive newsletters which makes me feel involved and informed ”

34. Carers are Confident in the Future 70% of carers said the support they received made them feel more confident for the future? “ I feel confident the future may become a bit easier with the advice and support available ” “ The Carers Emergency Response service has helped me relax knowing that there is something in place should it be needed ”