1. Green Shoots: Developing library services for alumni at the University of Worcester Ann Craig: Team Leader, Community and Partnerships University of Worcestera.craig@worc.ac.uk

2. Introduction Context – University of Worcester – The Hive Current services Developments What next?

3. Context Student profile 84% undergraduate 38% over 25 years of age Professional courses: Education, Nursing, Midwifery, Therapies Strategic values Inclusion Contribution to city and region Partnerships Supporting graduates: Newly qualified teachers

4. The Hive Partnership project and service between the University of Worcester (UW) and Worcestershire County Council (WCC) Houses the library, Archives and Archaeology Service, plus Worcestershire Hub Integrated Library service to support University members and the public Offers sets of services before, during and after time at UW – benefits for alumni

5. Alumni library services 2009/10: review of alumni offer at UW – Library offered free borrowing rights Move to The Hive (July 2012) – Borrowing rights – Walk-in access – Advice – Automatic registration process

6. Online guide Developed following attendance at Alumni Libraries Forum, December 2013 Topics include: – Services offered – Quality free web resources – Open Access resources http://libguides.worc.ac.uk/alumni

9. Action plan 2014/15 – Discussions with other areas of the University – Promotion of current services – Investigating what alumni want – Investigating provision of online resources

10. Focus groups Process Profile Outcomes – Promotion needed - suggestions – Wide range of information needs, may not be research related Desire to continue independent scholarship – Online resources – Reference Group – Feedback for other services

11. Online resources Walk-in access currently + WCC’s online resources Investigating licences – which subscriptions allow access Authentication issues

12. Next steps Get our message out – including to academic departments Gather more views – short survey Online resources – Trial – Gather feedback Work with NQTs – part of Ofsted inspection, what support do they need?

13. Questions? a.craig@worc.ac.uk