1. Customer Service Our value to the community is determined by our service to them

2. Objectives Identify the value of service (Why) Set expectations of Customer Service (What) – Internal – External Essentials of Customer Service (How)

3. Why Because we care about people Its what our customers deserve

4. What is the expectation We are dedicated to providing effective and timely customer service with courtesy and respect …..to provide rapid mitigation of fire, rescue, and medical emergencies with compassion, integrity, and respect toward our customers Our priority and essential mission is to deliver the best possible service to our customers

5. How Do we Deliver Excellent Customer Service Always be nice – treat everyone with compassion, integrity and respect Always attempt to solve outcome: quick, effective, skillful, safe, caring, managed Regard everyone as a customer Consider how you and what you are doing looks to others

6. How Do we Deliver Excellent Customer Service (cont.) Don’t disqualify the customer with your qualifications Basic organizational behavior must become customer centered We must continually improve our customer service performance You are empowered to do what is right for our customers

7. Customer Service Summary Why What How