1. ICAO Reproduction, Sales and Distribution Services International Civil Aviation Organization

2. Reproduction – Sales – Distribution General Information History - ICAO Printing and Distribution services Your needs / Scope of Project ICAO Experience Partnership ICAO Solutions Job Submission and Methodology Workflow Regular Offset Printing and POD Services Benefits Virtual visit of ICAO Services Presentation / Introduction

3. General Information n Why ICAO could offer their Reproduction, Sales and Distribution services to other UN and International Agencies ? 1. Due to a new policy on publication production, this has created an unused capacity that ICAO could now offer to other UN and International Agencies 2. A Printing Pool of UN and International Agencies has been created in Montreal. 3. ICAO Reproduction, Sales and Distribution Services are flexible to accommodate single unit jobs, partnership agreements or memorandum of understanding and service level agreements. Information

4. International Civil Aviation Organization / Printing and Distribution services n ICAO was created in 1944 to promote the safe and orderly development of international civil aviation throughout the world n ICAO serves the forum for cooperation in all fields of civil aviation among its 190 Contracting States n ICAO Reproduction, External Distribution and Document Sales services have more than 60 years of experience. n ICAO produces approximately 60 new publications every year and most of them are translated and printed in the 6 official languages of the United Nations Organization. (English, French, Spanish, Russian, Arabic and Chinese) n Up to 2004, the operational production results of the ICAO Reproduction Section was measured at between 80 and 100 million pages impressions per year. n Since 2005, with the introduction of a new ICAO policy on publication production as well as implementing print on demand services, ICAO succeeded to reduce their total number of printed pages by 35%. n The result of this new policy created excess production capacity that ICAO could now offer to other UN and International Agencies. History

5. SCOPE OF PROJECT PRINTING ON DEMAND Your Organization and ICAO are on the same road n If your Organization is looking for a supplier that will be in position to offer Reproduction, Document Sales and Distribution Services. n ICAO is in position to provide to your Organization with Reproduction services since we are equipped with numeric black and white and color copiers, offset sheet- fed and webb printing presses. We also have an in-house Document Sales Unit and Distribution and Shipping Services Unit. n In fact ICAO is already providing these services to other UN Agencies based in Montreal. Your needs

6. ICAO has experiences in the regular Printing and POD n ICAO has always had an in-house printing facility to produce their documentation and publications. n Since ICAO implemented a new policy concerning print run reduction, reprint and/or print on demand requests to fill unexpected or last minute order from our clients. occurs more frequently. n Example: Doc 7910 - Location Indicators, which is one of the best sellers in ICAO, the Printing Section was normally printing 6,000 copies of this document, however, due to the revised production policy, only 3,900 copies were printed the last time that this job was submitted. Other requirements are now filled by Print on Demand services. n ICAO produces on a regular basis, reprint and/or print on demand requests for the Secretariat on Biological Diversity, UNESCO Institute of Statistics, International Air Traffic Association, International Business Aviation Council, Copas-Sarsat, Commission of Cooperation on Environment and many other Agencies. ICAO EXPERIENCE Offset Printing and Printing on Demand

7. Why our partnership would benefit you ? 1. ICAO could offer the regular Printing, Print on Demand, Document Sales and Distribution services to your Organization at the lowest cost. 2. ICAO Reproduction, Document Sales and Distribution services have over 60 years of experience in these fields. 3. ICAO Printing, Sales and Distribution services have very highly trained, qualified and experienced staff. 4. ICAO deals with more than 50 different suppliers for the purchase of various types of papers, cardboards, inks and all other graphic material. 5. ICAO has negotiated and obtained low shipping rates due to our shipping volume discount. 6. ICAO is a UN Specialized Agency within the common system, which will increase and/or enhance our understanding or your requirements. Partnership !

8. ICAO Solutions ! ICAO Reproduction could offer to you the following services: n Pre-press 1. (PC & Mac Computers) 2. ICAO uses a variety of specialized software as Acrobat, Dynastrip, QuarkExpress, Photoshop, Illustrator and Indesign 3. Electronic imposition 4. 3 D soft color proofing 5. Computer to Plate System (CTP) - Silver master plates - Polyester plates - Metal plates nPnPrinting on Demand 1. Digital Black & White copiers 2. Digital and Numeric Color copiers 3. EFI Command Workstation 4. Printshop mail (variable data) nOnOffset printing 1. Black and White 2. Multicolour 3. Thermography nVnVarious types of collating, binding and finishing equipment. nLnLaminating system ICAO Solutions

9. Publications Sales Services The ICAO Customer Services and Sales Unit has been in the business of selling and distributing/shipping ICAO Publications globally for over 60 years. Our operational experience and expertise acquired over this long period of time has allowed the ICAO sales of Publications business to become extremely effective and efficient and most of all profitable. Sales of Publications in 2009 resulted in US $5.25 million being generated. ICAO TURN-KEY SALES AND SHIPPING SERVICES n Over 60 years experience in the Sales and Distribution of ICAO Publications. n Credit card processing payment method – eliminates/minimizes A/R resources n Global courier delivery service n Ultra competitive shipping rates n Order tracking information provided to customers n Ability to provide standing orders services n Experienced trained Customer Service Representatives n Efficient and accurate order processing – 2-3 days maximum turnaround (express courier orders processed same day). n Sales system can be configured to meet an organization’s sales accounting and reporting requirements. n Customer satisfaction driven industry best business practices n On-site Inventory Management ICAO Solutions

10. ICAO Solutions ! ICAO Distribution and Mailing Unit could offer to you the following services: n Mailing Forwarding Services 1. Regional 2. National 3. International n Courrier Services 1. UPS 2. FEDEX 3. TNT n Custom Brokerage Services n Local and Long-haul Trucking n On-site Warehousing One of the most attractive aspects of combining your Organization, consignments with those of ICAO would result in low base shipping prices offered by all shippers. Additionally, the application of a “shipping and handling” charge to these low prices would provide additional revenues to both Organizations. ICAO Solutions

11. Actual submission of order Job Submission FTP site, email, (PDF and ZIP file) CD and Hard copy Your Organization

12. Integrated Job Information Flow Invoice Sales and Distribution Job Ticket File Submit/Order 3D Soft Proof Job TrackingPrint Easy to Use Interface Methodology and Workflow

13. Users are submitting Documents Documents send To ICAO PC MAC CTP ICAO Sales and Distribution Unit ICAO Printing, Sales and Distribution Services Shipped everywhere around the world Offset Printing Activities Your Organization

14. Documents printed Users are submitting Documents Documents send To ICAO Print On-Demand Users filling out Job Ticket Copy Center ICAO Sales and Distribution ICAO Printing, Sales and Distribution Services Your Organization

15. In doing business with ICAO, you will benefit from: n Lowest production cost n ICAO comprehensive experience in the Reproduction, Sales and Distribution services in the UN system n Latest technology and highly qualified staff n Overall cost reduction (Print on Demand = less inventory) n Increased net revenue Benefits

16. Virtual Visit of Our Services Pre-press Services

17. Printing Production Virtual Visit of Our Services

18. Numeric equipments Virtual Visit of Our Services

19. Assembling and Collating Equipment Virtual Visit of Our Services