1. National Transportation Safety Board Bus & Truck Safety Forum May 10-11, 2011

2. Who is the United Motorcoach Association? Established in 1971 Approximately 900 bus and motorcoach companies in North America Over 300 associate industry suppliers 82% members - over three years 2

3. Who is the United Motorcoach Association? Charter Service 98.5% School Bus Service (Home-to-school) 18.6% Paratransit 2.5% Military (DOD approved) 44.2% Scheduled Service 18.6% Casino (Charter) 61.3% Casino (Scheduled) 17.6% Airport Shuttle (Per capita) 9.0% 3

4. Who are our passengers? Students 41% Corporate 19% Seniors (55 years+) 29% Military 7% Other 4% 4

5. 54% of our members advise us they are aware of illegal operators in their area. 5

6. Nature of illegal operations… No operating authority 36.3% Poor maintenance 75.8% Improper insurance 34.1% Violates hours of service 68.1% 6

7. When asked, single most important issue? Driver Training 7

8. Is fatigue a concern for your company? 62.7% - Yes 8

9. Does your company have a fatigue management program? 62.4% - Yes 9

10. Should the current hours of service regulations be changed? 84% - No 10

11. Reaction to CSA 2010… Minor violations count? 11

12. Concerns… 1. Will CSA 2010 reveal passenger carriers with an increased propensity for a crash? 2. Will there be adequate vehicle/driver inspections of passenger carriers? 3. Do the values assigned directly correlate with the propensity for a crash? 4. Is the Safety Measurement System adequate to aid consumers in selecting a “safe” passenger carrier. 12

13. Concerns… 1. Better uniform training for inspectors. 2. Is Data Q process fair and efficient? 3. Random in-route inspections a) increased hazard to passengers. b) conflict with passenger schedules. c) inspection locations may not offer passengers amenities (restrooms, beverages, food, temperature, etc.) d) may not be conducive for passengers with disabilities. 13

14. New Entrants Most new passenger carriers enter the business with one coach. In many instances, the applicant will be the sole driver. New entrants routinely face a chronological challenge: or Must have authority: Purchase vehicle (lender) Purchase insurance Hire drivers Financial obligations in 30 days (vehicle payments, rent, utilities, etc.) 14

15. Federal Motor Carrier Safety Regulations Driver’s hours of service Vehicle maintenance and inspection Driver qualification Controlled substance and alcohol testing Commercial driver’s license requirements Financial Responsibility Accident Review 15

16. Performance Standards 16

17. UMA recommends that new entrant passenger carrier applicants – ◦Complete minimum classroom (or equivalent) training regarding the Federal Motor Carrier Safety Regulations. ◦Obtain a “Certificate of Completion” for training. ◦Exam requirement demonstrating proficiency of the FMCSRs. ◦New entrant safety audit within 30-45 days of granting authority. 17

18. Future Improved new entrant program by requiring FMCSRs knowledge test and post authority safety audit. Behavior changes and increased expectations from existing carriers – CSA stay the course. Raise the expectations of passenger carrier drivers to a PROFESSION through improved knowledge and skills. 18

19. Thank you! 19

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