1. A Survey of Bug Tracking Tools: Presentation, Analysis and Trends Trajkov Marko, markostrajkov@gmail.com, Aleksandar Smiljković, aleksandarsmiljkovic@gmail.com University of Belgrade, Faculty of Mathematics Practicum in Business Communication 1/9

2. University of Belgrade, Faculty of Mathematics - Practicum in Business Communication, GMAT/GRE, Analysis of an Issue 12.01.2011. Marko Trajkov, Aleksandar Smiljković 2 Table of contents Introduction Problem statement Existing solution of the problem and their criticism Trends and optimal solutions for the future Conclusion /9

3. University of Belgrade, Faculty of Mathematics - Practicum in Business Communication, GMAT/GRE, Analysis of an Issue 12.01.2011. Marko Trajkov, Aleksandar Smiljković 3 Introduction Why we need bug tracking system: Nowadays, when project are so extensive, the one sure thing that will happen is bag. Because of that, it becomes very important to have appropriate bug tracking system. Poorly designed bug tracking systems can are sometimes blamed for bad information exchanging between developers. The purpose of this paper is to present some most common used such systems, to address his problems and give some direction for enhancement. /9

4. University of Belgrade, Faculty of Mathematics - Practicum in Business Communication, GMAT/GRE, Analysis of an Issue 12.01.2011. Marko Trajkov, Aleksandar Smiljković 4 Problem statement Bug Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively – It is much more easier to keep in tracks a huge amount of bugs – Having complete information in the initial bug report helps developers to quickly resolve the bug – How to choose a good bug tracking system for your product /9

5. University of Belgrade, Faculty of Mathematics - Practicum in Business Communication, GMAT/GRE, Analysis of an Issue 12.01.2011. Marko Trajkov, Aleksandar Smiljković 5 Existing solution of the problem Today on the market, we have plenty of the solutions. – Bugzilla – Mantis – BugTracker.NET – Flyspray – Redmine – Bug-Track – Bugzero – … /9

6. University of Belgrade, Faculty of Mathematics - Practicum in Business Communication, GMAT/GRE, Analysis of an Issue 12.01.2011. Marko Trajkov, Aleksandar Smiljković 6 Classification criteria /9 Search Email notifications ReportsCharts Time Tracking RSS/Atom Feed ConfigurableFree Bugzillayes no yes Mantisyesno yes noyes BugTracker.NETyes noyes Flysprayyes no yes Redmineyes noyes Bug-Trackyes noyesno Bugzeroyes no Table 1: Classification criteria. Legend: search, email notifications, reports, charts, time tracking, RSS/Atom Feed, Configurable, Free. Explanation: This table summarize criteria that are used in decision making process of choosing suitable bug tracking system.

7. University of Belgrade, Faculty of Mathematics - Practicum in Business Communication, GMAT/GRE, Analysis of an Issue 12.01.2011. Marko Trajkov, Aleksandar Smiljković 7 Classification tree /9 Figure 1: Classification tree. Legend: Charts, Configurable, Free. Explanation: This tree summarize basic criteria that are used in decision making process of choosing suitable bug tracking system.

8. University of Belgrade, Faculty of Mathematics - Practicum in Business Communication, GMAT/GRE, Analysis of an Issue 12.01.2011. Marko Trajkov, Aleksandar Smiljković 8 Trend and the optimal solution for future /9 Stack Trace Steps to Reproduce Observed behavior Expected Behavior Test Cases ScreenshotsDependencies Bugzillano Mantisnoyesno BugTracker.NETno yes Flysprayno Redmineno Bug-Trackno Bugzerono yesnoyes Table 2: The better selection criteria for proposed approach. Legend: stack traces, steps to reproduce, observed behavior, expected behavior, test cases, screenshots and dependencies. Explanations: This table showing that all of today bug tracking tools lacks from some important properties.

9. University of Belgrade, Faculty of Mathematics - Practicum in Business Communication, GMAT/GRE, Analysis of an Issue 12.01.2011. Marko Trajkov, Aleksandar Smiljković 9 /9 Questions and Answers Contact e-mail: markostrajkov@gmail.com aleksandarsmiljkovic@gmail.com