2. Unit 1: Communication in Health and Social Care
OCR Level 2 Cambridge Technicals in Health and Social Care
Introduction to
Unit 1:
Communication in Health and Social Care

3. Introduction
Because it’s personal. You are dealing with real people in real situations.
Why is great communication in health and social care so important?
You need to think about so many more factors than you would in other environments.
Factors such as: fear, assumptions, emotions, ability, barriers

4. The communication cycle
Intention of sender
The message
Receiving the message
Feedback
Message
interpretation
The barriers to communication can
occur at various
points in the
cycle
The behaviour of the care worker, eg not having enough time to talk things through
For example, a care worker using jargon
The client being fearful of what the message means

5. Different forms of communication
The form of communication used needs to be appropriate for the audience and the situation.
There are a number of different ways to communicate with people...
Using technological aids
...and different contexts within which to communicate
Informally
Non-verbally
Formally
Verbally
One-to-one
Groups

6. What will you learn? After completing this unit you will:
Understand the barriers to effective communication
Know different forms of communication
Be able to communicate effectively

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