1. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Chapter Twelve Motivating and Satisfying Employees and Teams 12 | 1 PRIDE HUGHES KAPOOR INTRODUCTION TO BUSINESS ELEVENTH EDITION

2. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Learning Objectives 1. Explain what motivation is 2. Understand some major historical perspectives on motivation 3. Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory 4. Explain several techniques for increasing employee motivation 5. Understand the types, development, and uses of teams 12 | 2

3. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. What Is Motivation?  Define Motivation  Define Morale From what does high morale result? -What are the outcomes of high morale? What causes low morale? -What are the consequences of low morale? 12 | 3

4. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Historical Perspectives on Motivation  Know the different historical perspectives on motivation  What is the Scientific Management perspective? Who was Frederick W. Taylor? What was the outcome of espousing this theory in a firm?  Explain Taylor’s Piece-Rate System  What were the Hawthorne Studies? What was the objective? How was the experiment conducted? What were the conclusions? What role did the Hawthorne Studies play in the Human Relations Movement? 12 | 4

5. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Historical Perspectives on Motivation (cont’d)  Be familiar with Maslow’s Hierarchy of Needs What are the different needs in Maslow’s pyramid? In what order must those needs be satisfied?  Know Herzberg’s Motivation-Hygiene Theory What are Motivation Factors? What are Hygiene Factors? 12 | 5

6. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Historical Perspectives on Motivation (cont’d)  What was Douglas McGregor and what was his theory? What is Theory X? What is Theory Y? How do these two theories affect perspectives on employee motivation?  What is Theory Z? Is it related to Theories X and Y, or is it a separate theory? 12 | 6

7. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Historical Perspectives on Motivation (cont’d)  Be able to explain and discuss Reinforcement Theory -Know the different types of reinforcement Equity Theory -Define Equity -What are workers inclined to do when they perceive an inequity? Expectancy Theory -Who was Victor Vroom? -What does expectancy theory imply about managers’ expectations? Goal-Setting Theory 12 | 7

8. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Key Motivation Techniques  What does it take to motivate employees?  What are some of the key motivation techniques?  Management by Objectives How does it work? What are the advantages and disadvantages?  Define Job Enrichment Job Enlargement Job Redesign 12 | 8

9. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Behavior Modification  Define Behavior Modification  What are the Steps in Behavior Modification? What should be done if the desired behavioral change does not occur? 12 | 9

10. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Key Motivation Techniques (cont’d)  Define Flextime -What are Core Time and Flexible Time? Part-Time Work Job Sharing Telecommuting  What are the advantages and disadvantages of each of these arrangements? 12 | 10

11. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Employee Empowerment and Ownership  What is Employee Empowerment? How can employers empower their employees?  What is Employee Ownership  What are the benefits and obstacles to each of these approaches? 12 | 11

12. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Teams and Teamwork  Define Teams Be familiar with the types of teams -Problem-Solving -Virtuoso -Self-Managed -Cross-Functional -Virtual Know the stages of team development -Forming -Storming -Norming -Performing -Adjourning  What are the benefits and limitations of teams? 12 | 12

13. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Teams and Teamwork (cont’d)  Know the different roles that are generally filled within a team Task-Specialist Role Socio-Emotional Role Dual Role Nonparticipant Role  Be prepared to discuss the importance of Team Cohesiveness  How can Team Conflict be resolved? 12 | 13