2 Chapter Objectives Explain the motivational lessons taught by Maslow’s theory, Herzberg’s theory, and expectancy theory. Describe how goal setting motivates performance. Discuss how managers can improve the motivation of personnel who perform routine tasks. Explain how job enrichment can be used to enhance the motivating potential of jobs. Distinguish extrinsic rewards from intrinsic rewards and list four rules for administering extrinsic rewards effectively. Explain how employee engagement and retention programs, open-book management, and self-managed teams promote employee participation. Explain how companies are striving to motivate today’s diverse workforce with quality-of-work-life programs.
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