1. Helene Blowers Public Services Technology Director Public Library of Charlotte & Mecklenburg County Hblowers@plcmc.org Hblowers@plcmc.org Computers in Libraries, April 2007 From Core Competencies to Learning 2.0

2. Technology Surge 2000 2001 2003 2004 2005 2006 2007 Explosion of technology options Greater demand for services Higher & Higher user expectations Everyone is a creator

3. A Decade of Change Funding TechnologyFacilitiesCollectionsStaffing The Old Model

4. A Decade of Change Funding Highly Skilled & Trained Staff The New Model Technology Real & Virtual Collections Real & Virtual Facilities

5. Core I Core II Core III Core IV PLCMC’s Information Technology Core Competencies

6. Core I Basic competencies, such as: Accessing the Intranet Entering timesheets in myHR Printing Saving files

8. Core 1 Pre-assessment

9. “Thanks. It was nice to learn what all the terminology. Now I feel like I could even take my PC at home apart with no problem.”

11. Core II Core I Core II Patron support competencies, such as: Searching the catalog Using Horizon (ILS)

12. Core I Core II Core III Envisionware & LPT One Competencies

13. Core III Core I Core II Core III Core IV Specific Technology Competencies AV Knowledge Imaging Public Technology Training

14. Core I Core II Core III Core IV http://tinyurl.com/yo2zmh

16. 2 tier Competencies : Patron Assistance and System Administration.

17. Past change Future change

20. “Web 2.0 generally refers to a second generation of services available on the WWW that lets people collaborate and share information online.” - Wikipedia.com Shared Pictures = Shared Knowledge = Shared Bookmarks = Shared News = Shared Videos = Shared Everything =

23. Week 1: Introduction Week 2: Blogging Week 3: Photos & Images Week 4: RSS & Newsreaders Week 5: Play week Week 6: Tagging & Folksonomies Week 7: Wikis Week 8: Online applications & tools Week 9: Podcasts, Videos & Downloadable audio + 1 month of extra exploration time.

24.  Exposing staff to new tools  Encouraging PLAY  Empowering individuals  Expanding the knowledge toolbox  Eliminating FEAR

25. Week 1: Introduction Week 2: Blogging Week 3: Photos & images Week 4: RSS & newsreaders Week 5: Play week Week 6: Tagging & folksonomies Week 7: Wikis Week 8: Online applications & tools Week 9: Podcasts, videos & downloadable audio + 1 month extra discovery time

28. instruction

32. L2 Statistics: 540 PLCMC Staff 372 Participants 69% voluntary 226 MP3 Players 42% voluntary

34. - Don’t confuse learning with training - Build the program for late-bloomers - Allow participants to blog anonymously - Communicate weekly using 1.0 methods - Focus on discovery & encourage challenges - Encourage staff to use each other & work together - Remember that it’s not about acceptance or doing it right. It’s about exposure. - Practice transparency & radical trust & continually encourage staff to play!!!!! Learning 2.0 Best Practices:

36. Slides & resources: http://LibraryBytes.com Helene Blowers hblowers@plcmc.org