1. Mumtaz Bashir - Head of The Olympic and Paralympic Games Pre Volunteer Programme for London 2012 MMU - Sport Volunteeri ​ ng Conference “Turning Potential into Legacy” Wednesday 10th September 2014

2. Introduction Career Background The Personal Best Story Mega events a catalyst for social change The Legacy The impact on the people A Vision for Future Games - Olympic & Paralympic Games in Rio for 2016

3. Objectives  Delivery of real skills to participants  Leading to long term employment opportunities for those unemployed  Vocational training  Qualifications achieved to secure Games Delivery Volunteer roles  Increasing regional / national pool of volunteers for future events The Pre Volunteer Programme Vision To raise the profile of volunteering as a recognised means of improving skills / knowledge and experience and creating routes into employment for those furthest away from the labour market. Using global games as a catalyst for change.

4.  Unemployed  Economically inactive  BAME groups,  Refugees,  Ex-offenders,  People with disabilities / health conditions,  Low income households,  Lone parents and those with carer responsibilities,  Homeless For all the target groups the following eligibility applies:-  Must not have a level 2 qualification or above and must be entry level 2  Must be resident within UK Target Groups & Eligibility

5. Key Elements  Engagement in the context of local communities  Voluntary / community engagement  Key local delivery agents  Sporting venues - Football Clubs eg Chelsea/United/ Etihad Stadium/ Wembley Stadium/Aquatics Centres/Velodrome/Oval Cricket Ground/O2.  Nationally Accredited Qualification  Graduation Ceremonies – Recognition of Achievement  Routes to progression for graduates:  Further learning /training,  learners identify new pathways for participation  Engage with employers  Mentoring & Coaching

6. The Personal Best Training Course 9 units (120 Guided Learning Hours) leading to a Level 1 Award funded by the LSC:  Becoming a volunteer  Volunteering and the Olympics  Developing effective customer relations  Emergency and basic fire awareness  Public safety  Equality and diversity  Conflict resolution in a public environment  Developing team and interpersonal skills  Preparing for and reflecting on a voluntary placement

7. Performance in London 21,000 individuals have engaged with the programme 6,438 registered on to the PB training course 4,380 completed their training 1,300 participants have entered into employment 132,000 hours of volunteering 41% of registered participants were female 7% were disabled 47% from BME Community Over 800 applied for Games Time roles %

8. NATIONAL PROGRAMME 8 Regions delivered Personal Best 5,487 individuals enrolled onto the Personal Best programme 1,841 people achieved a level 1 award in preparation for event volunteering. 53,460 volunteering hours delivered Over 40% of participants from black and minority ethnic communities. 22 % had a long term disability/ health problem or learning difficulty. 25 % of graduates have found employment. 50 centres:- further education colleges and private training providers/volunteer/community centres offered Personal Best in England.

9. Examples of Progression Pathways VolunteeringTrainingEmployment Boat Race 29th MarchSkills 4 successSales Assistant Madonna ConcertSecurity courseCare Assistant Life FMCertificate for IT UsersNursery Assistant Hammersmith & Fulham Job FairEnglish courseHome Office employee World Flavours EventFirst AidCleaning supervisor Great Get TogetherFood & HygieneCustomer Care Assistant London MarathonECDLWarehouse Operative PB Ambassador ForumCV WorkshopDriver Parenting ProgrammeSIATower of London Warden CAFODNVQ in ChildcareClerical Assistant Half MarathonLets Build ConstructionCarer Walk for LifeGCSECustomer Service Assistant Sports ScienceSterilisation Technician

10. Games Delivery Volunteer (GDV) roles GDV roles  Specialist roles  Medical  Technology  Sport  Media Universal roles Drivers (up to 10%) Spectator Services Transport Village Operations The GDV roles encompass both specialist and universal volunteer opportunities Role type%OlympicParalympicTotal Specialist4021,6006,40028,000 Universal6032,4009,60042,000 All GDVs10054,00016,00070,000 Mix  Up to 10% of GDVs from Personal Best  Nations and Regions  Six strands of Diversity and Inclusion  Partners

13. Games Makers & Manchester Ambassadors

14. Glasgow - Pilot

15. Elements for Success Public and Private agencies working in partnership: Key Government agencies Corporate business Sport Sector Collaboration: Venues: Stadia Centres of Excellence Sports Networks working in Collaboration Community participation: Equality of Opportunity Standardisation of Accredited Programme Access to World Class facilities New Ways of Working: Innovative Partnerships Inspiration

17. The Vision for Future Games Life changing experience Social and economic impact Quality Standards achieved A common “Journey of Learning” Leading to “Equality of Opportunity”

18. Owen Spence wanted a helping hand getting back into employment. He heard about the programme through Connexions in Lambeth and thought the topic on the ‘Olympic Games’ sounded interesting. Owen enjoyed meeting new people, building a rapport with them and learning about their different cultures and lifestyles. His proudest moment was being nominated to take the class minutes on the “Volunteering and the Olympic Games” module. Personal Best also helped him to set personal goals and now he plans to go into further training in Sport Science. “The Personal Best programme has built up my confidence to talk up in front of a group of people.” Excel Live Exhibition, March 2008 Owen

19. Christina “The programme has helped me immensely and I would recommend it to anyone as it will give you confidence. You will use skills you didn’t know you possessed.” Christina, mother of three had been unemployed for twenty years, “I was stuck in a situation of relying on benefits because it felt safe.” One day she felt it was time for a change. She gave herself a goal to find a job within one year and went to her local Jobcentre Plus for help. Her personal advisor told her about Personal Best so she attended one of their local induction sessions to see what the programme had to offer. She has not looked back ever since. “The thing I enjoyed most was the confidence that it brought out in me. The tutors made me believe in myself.” Volunteering at the local hospital is one of Christina’s proudest moments which led to her achieving her goal of being offered a job as a clerical assistant in the records department eight months after her first visit to her local Jobcentre plus centre.

20. Sam had always wanted to go back into education but lacked the self-confidence and courage to do so. Personal Best helped Sam to believe in her abilities and not be afraid of being in a classroom anymore. Through the course, Sam was meeting new people and learning about their cultures, which gave her a new outlook in life and encouraged Sam to try new things. It also inspired Sam to do more volunteering as she was keen to help her local community but was not aware that it could also help boost her CV, highlighting new skills that she had gained through her volunteering. As a result she began to enjoy learning again and as she saw her self-confidence grew each day, Sam was determined to complete the programme. “I’m proud I stuck through the course. Personal Best made me believe that I can do something. I always wanted to do SIA but now I had the guts to do it.” Since Personal Best, Sam went on to complete her SIA training and now works as a door supervisor. Sam

21. “Thank you to all the people who organised this event, the food was nice and the atmosphere was cool, thank you for making my skills valued to your organisation. I am glad you made me part of Personal Best, you are a fantastic force, well done God bless you.” Nadia Penn (Participant) “…Last night was a delightful event and shows what can be done if everyone pulls together…” Maree Walker (CE, OCN) ………Congratulations to you all for last night…….. Emily Towers (LSC) “…participants all had a great time and were thrilled to be able to meet the sports celebrities…” Southwark “…wonderful event at the wembley stadium…” Haringey “…..it was so uplifting and the guys from Brent really seemed to have a great night” Joanne Francis (Brent) Feedback from Graduation Ceremonies