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AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs.

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Presentation on theme: "AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs."— Presentation transcript:

1 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 1 Amdocs: A Place to Grow New Employee Presentation Fiscal Year 2011

2 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 2 Welcome Welcome and Congratulations on your new career with Amdocs – we look forward to partnering with you!

3 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 3 Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. Market Leader

4 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 4 Amdocs Strategy Do more in the Connected World CES 8 builds on Amdocs’ market leadership in customer experience systems innovation, delivering the most advanced business and operational support systems, service delivery platforms, proven services, and deep communications expertise to enable service providers and their customers to do more in the connected world. Amdocs’CES 8 helps service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. Run Leaner Embracing lean and agile operations Drive Experience Differentiating through a unique, real- time customer experience Expand Quicker Realizing the connected life opportunity

5 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 5 Stability Reduced Risk for our Customers  Market Leader #1 provider of software & services to communication service providers  Strong revenue growth and operating margins $2.98 B revenue* $385 M operating income* More than 18,500 employees  Strong position for ongoing investment Excellent cash and short term investment position $1.43 B*  Global Presence 60% North America, 30% Europe, 10% ROW (Revenue) More than 18,500 employees and customers in over 60 countries Development & support centers: Brazil, Canada, China, Cyprus, Czech Republic, India, Ireland, Israel, Japan, USA, and the UK *2010 FY ending September 30, 2010

6 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 6 Amdocs History Highly-focused Successful Business Strategy 1999 Acquire ITDS & Enter Managed Services Market 2005 Acquire DST INNOVIS, & Enter Broadband Cable & Satellite Market 2006 Acquire Qpass Inc., & Enter Digital Commerce Market 2007 Acquire SigValue Expansion into Growth Markets 1998 IPO (NYSE:DOX) 2005 Acquire Longshine IT Co. LTD. & Enter Chinese Market 2006 Acquire Cramer Systems Group Limited & Enter OSS Market 2004 Acquire XACCT & Enter Mediation Market 2008 Acquire ChangingWorlds & Expand Leadership in Personalization & Portal Market 2001 Acquire Clarify & Enter CRM Market 2008 Acquire Jacobs Rimell & Expand Leadership in Broadband Cable Industry 2009 Acquire jNetX & Expand Leadership in the Service Delivery Platform Market 20101982 Founded – Focus on Directory Publishing Systems 2010 Acquire MX Telecom & expand leadership in OpenMarket business

7 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 7 Amdocs History Recent Awards Amdocs Product Support “Rated Outstanding” (SSPA 2008) 2008 CRM Market Award “Enterprise Suite CRM Category” 2008 A Leader in Global Outsourcing, Telecommunications Category (International Association of Outsourcing Professionals’ Global Outsourcing 100 List, Published by Fortune Magazine) 2009 “Gold” Marketing Innovation Category for “ORBIT” (Yellow Pages Association) 2009 ISM Top 15 CRM Enterprise Software Award 2009 2008 “Very Strong” Ranking (Highest) (Gartner: OSS Market Overview & Strategic Scorecard for Vendors) 2009 “Very Strong” Ranking (Highest) (Gartner: OSS Market Overview & Strategic Scorecard for Vendors) “Very Strong” Ranking (Highest) (Gartner: BSS Market Overview & Strategic Scorecard for Vendors) 2008 “Very Strong” Ranking (Highest) (Gartner: BSS Market Overview & Strategic Scorecard for Vendors) 2009 Demonstrated Leadership

8 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 8 Amdocs Global Leadership Partial Customer List Serving Nearly 90% of the Service Providers on Fortune Magazines Global 500

9 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 9 Amdocs Employee Values We are fully committed to true customer satisfaction and success, which leads to long- lasting partnerships. We continuously strive for excellence by “raising the bar” and delivering the very best to our customers. We are a people-oriented business. We genuinely care for each other. New sales are the lifeline of our company, ensuring longevity and prosperity for all stakeholders. We all share this responsibility. We strive to maintain a lean organization, lowering the total cost of ownership and providing real value to our customers. Each of us has individual strengths and weaknesses. By acting together in synergy we contribute as a whole to our common goal.

10 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 10 Human Resources

11 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 11 Vacation  Vacation is accrued on a monthly basis Vacation accrual begins at the time of hire and accrues on a monthly basis Vacation accrual continues to roll over each year 10 days = 7.5hrs monthly 15 days = 11.3hrs monthly 20 days = 15hrs monthly  Vacation Balance Vacation balances are updated end of each month May be viewed anytime through Employee Self Service – My Benefits Vacation Balance over 30 days end of September (fiscal year) - cashed out - Difference is automatically cashed out and provided to you on later paycheck ANNUAL VACATION DAYS Job Band Level Service with Amdocs Worldwide1234, 5 & 6 Up to 3 years of employment10 days 15 days20 days Completion of 3 rd year of employment10 days15 days 20 days Completion of 5th year of employment15 days 20 days Completion of 10 th year of employment20 days Annual vacation is quoted in your offer letter

12 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 12 Vacation Cash Out Policy Sick Time  Vacation Cash Out Policy Cash-out during employment is optional You must maintain at least 10 days in your balance after cash out Maximum of 20 days and minimum 3 days cash-outs allowed each month You can only cash-out 1 time per month Cashout Form is found on the HR Portal Link to the Vacation Cashout Form http://amdocsportal/C6/C2/Vacation%20Carry%20Over%20and%20Cash%20O/default.aspx  Sick Days - for the use of illness or medical purposes 15 days per calendar year – Jan. 1 st to Dec. 31 st Days are prorated based on date of hire for 1 st year No Roll Over No payout of sick days at time of separation Within the 15 days of sick time, 6 days may be used to care for an immediate family member (spouse, parent or child) each year

13 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 13 Holidays 2011 Holidays Holiday Observance Day New Year's Day Friday, December 31, 2010 Personal "Float" Holiday (1 day) Hired before April 1 st for first year employment Any one day of your choice M ust be used a whole day Memorial Day Monday, May 30, 2011 Independence Day Monday, July 4, 2011 Labor Day Monday, September 5, 2011 Thanksgiving Day Thursday, November 24, 2011 Day after Thanksgiving Friday, November 25, 2011 1st Christmas Holiday Friday, December 23, 2011 2nd Christmas Holiday Monday, December 26, 2011 New Year's Day (2012) Monday, January 2, 2012 Full-time employees who work at least 30 hours per week are eligible for 9 paid holidays in each calendar year. Holidays observed are generally as follows. (please note that holidays may vary based on location)

14 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 14 Employee Referral Program  Bonus for technical hires for entry level and up to VP Personal Events Recognition Marriages  5 days special vacation Separate from annual vacation accrual May be used up to 6 months after wedding date  Gift Check for $125 Request gift check after wedding date with online forms on Portal Payment will be separate deposit on the following payroll cycle Births and Adoptions  2 days special vacation – fathers only Separate from annual vacation accrual Should be used at time of birth  Gift Check for $90 Request gift check after date of birth with online forms on Portal Payment will be separate deposit on the following payroll cycle Additional HR Programs

15 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 15 Miscellaneous Paychecks  Paid semi-monthly on the 15th and last day of each month. If these days fall on a weekend or holiday you are paid the business day prior.  Can be direct deposited into multiple accounts. Dress Code  Dress code will vary by customer site and location.  Please confirm the dress code for your site with your manager. Work Hours  Company standard is 40 working hours + 5 hours for lunch = 45/week total (* this could vary by your site and project) ID Badges required for entry and visible at all times.

16 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 16 Ethics Hotline Harassment Prevention/Fair Treatment Policy Ethics Hotline Amdocs offers a theft and fraud hotline to help prevent unethical behavior and ensure a safe work environment for all its’ employees. This hotline is not intended to be a substitute for speaking directly with management, but rather is to be used as a secondary resource should an employee wish to report an incident but prefer to remain anonymous. Examples of such behavior include but are not limited to theft, conflicts of interest, embezzlement, and fraudulent activity. For additional information on the Company’s ethical guidelines, please refer to the Code of Business Conduct policy. Ethics Website - https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=20173&nav=page1https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=20173&nav=page1 Ethics Hotline - Dial 888-458-6375 (Toll-free) Harassment Prevention/Fair Treatment Policy Amdocs is committed to providing a work environment free of unlawful harassment and intimidation. Discriminatory or harassing actions because of race, sex, color, age, religion, national origin, disability, or any other basis prohibited by applicable federal, state, or local law, or for any other unlawful reason, violate this policy. Amdocs believes treating each other respectfully is essential to maintaining a productive work environment. Amdocs will not permit any retaliation or adverse consequences against an employee who complains of harassment or other employment discrimination.

17 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 17 Reporting and Complaint Procedure Open Door Policy Reporting and Complaint Procedure Report all incidents to the direct supervisor, who is required to contact the Human Resources Department. If the employee feels he or she cannot discuss the matter with the direct supervisor, he or she should contact the higher-level manager or the Human Resources Business Partner. More information on the Complaint Procedure can be located in the Employee Information Manual. Link to the Employee Information Manual http://amdocsportal/C5/C3/US%20Employee%20Information%20Manual/default.aspx Open Door Policy Amdocs has an "open door policy.” If you have a job-related problem, question or complaint, you should discuss it with your supervisor or Human Resources. If the discussion with your supervisor does not answer your questions or resolve the matter to your satisfaction, you may then present your complaint, orally or in writing, to the next level of management or Human Resources. When the issue personally involves the supervisor or manager with whom you would ordinarily discuss a problem, you may bypass that individual and proceed to Human Resources without fear of reprisal. Difficulties in using this open door policy should be brought to the attention of the Human Resources Department.

18 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 18 Environmental Health and Safety  To provide a safe and secure environment, encompassing our business, our premises, our employees and all those we come into contact with.  To provide a safe and healthy workplace by promoting high levels of physical and mental well-being and preventing occupational illness.  Amdocs is prepared to respond to various emergencies: EvacuationFire Medical Security UtilitiesWeather Amdocs Safety and Security information can be found on the intranet home page Questions about Safety contact the Facility Supervisor at your location. or John P. Mueller Health, Safety, and Security Supervisor, Americas

19 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 19 Workplace Technology

20 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 20 Email Account Information Amdocs Mailbox All Amdocs employees receive an Amdocs mailbox  Two email addresses are created username@amdocs.com Firstname.lastname@amdocs.com Employees located at customer sites  Request an email link setup to combine to customer site email ex: John.Doe@DexMedia.comJohn.Doe@DexMedia.com Open a help desk ticket through Global Support Amdocs Portal – Global Support – IT- NT & Email – Mailbox Email Level 4 “forward my email to customer site” Level 5 “more than 3 months” CONTINUE – complete questions bottom of form – SUBMIT http://helpdesk/Pages/Service.aspx?ClassificationId=2433  Employees B4 & above may not request link due to security reasons.  Employees may NOT forward email to other outside addresses such as JaneDoe@aol.comJaneDoe@aol.com

21 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 21 Digipass RSA Token (Secure ID) Digipass RSA Secure ID Device Is used to generate a unique password during the authentication process when accessing the Amdocs network from a remote location. The Digipass RSA Secure ID device generates a unique one-time password each time you enter the associated PIN number. The password is valid for only 30 seconds. If your connection fails or you were unable to enter the password within 30 seconds, you must generate a new password by re-entering the 4 digit PIN you received with the device.

22 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 22 Amdocs Portal Amdocs Worldwide News – updated daily How to connect: Amdocs Offices – click on internet explorer. Portal is home page Customer Site Locations – connect through “Webgate” LINKS TO: Human Resources Employee Self Service Global Support Learning Services Work Hours Travel – Finance Industry News Phonebook ….. Portal includes a multitude of Amdocs products, services and tools with ongoing new resources available.

23 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 23 Webgate Connection Connect to Webgate via: http://webgate.amdocs.com http://webgate.amdocs.com  Open Internet Explorer and go to Help - About Internet Explorer to verify that you are running version 6.0 or higher. Please request an upgrade, if needed.  Choose North America  Enter your Digipass username and 6-digit generated Digipass password.  Click on the Check NT password link.  Enter your Amdocs NT username and NT password.  Access any of the other available links using your Amdocs NT username and new password. (ntnet\username)

24 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 24 Human Resources North America Process Support & Tools Links to: Benefits, Policies, Services, Values, and much more….

25 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 25 Human Resources North America HR Information – Quick Links Response within 24hrs Business Day HR Information

26 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 26 Employee Self Service Common Links:  Update My Details address, phones, family status, bank account  My Benefits vacation Balance  In Town Expenses online expense reporting  Human Resources HR portal welcome page  Work Hours timesheet reporting  Online Forms  Learning Services Some of the functions are only available on Amdocs computers.

27 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 27 Amdocs Learning Services

28 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 28 IT- Helpdesk and Contacts Available 24 hours a day, 7 days a week Many IT services (new PC, DISA account, software request, etc.) may also be requested by submitting an Amdocs IT form via online forms. You will be requested to provide your Amdocs Employee ID # and project billing code when calling the Amdocs Help Desk.

29 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 29 Work Hours (Time Reporting)

30 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 30 Work Hours System All amdocs employees record their work hours within the Work Hours (WH) system. Using this system, you are able to record your: Daily hours present Time spent on projects and tasks Absence hours Vacation time Using this System, the company is able to: Track and maintain integrity of customer invoices Manage project work plans and progress Analyze employee presence and absence hours

31 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 31 Accessing the Work Hours "WH" System Employees accessing the Amdocs network via RAS/VPN/LAN connection: Open Internet Explorer Access the amdocs Intranet portal page: http://amdocsportalna Click on the Work Hours link Employees located at a customer site and accessing the amdocs network via the Amdocs WebGate site: Open Internet Explorer and connect to the amdocs WebGate page: http://webgate.amdocs.com Enter your Digipass token username and password Click on the WH Reporting system link Enter your amdocs NT username, password, and domain

32 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 32 Work Hour - Time Reporting Timesheet Reporting  Opens to your name and id  TS Reporting - record daily hours  WH eLearning and User Guides  Reports  Need Help – “Open here WH ticket”

33 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 33 Work Hour Time Reporting Presence Hours >Enter hours present based on a 24 hour clock. Reporting & Codes >Enter your work and/or absence codes along with the total number of hours (manager will provide project ’ s reporting code). Approvals >Click Save and Approve. >Enter your NT User Name and password as your approval. >Your timesheet will then be sent to your manager for final approval IMPORTANT COMPLETE and SAVE WEEKLY Employee name

34 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 34 Amdocs Travel

35 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 35 Travel Arrangements All Business Expenses Travel Arrangement Employee submits a completed travel request on-line at least 10 business days prior to travel commencing. Employees are expected to be flexible in regards to their flight itinerary to maximize potential cost savings. Travelers will receive email with travel itineraries, confirmation information and assigned travel number. The Travel department handles all air, hotel, car and train reservations. Link to the TRAVEL REQUEST AND TRAVEL EXPENSE REPORTS http://amdocsportal/C9/C6/Home/default.aspx All Business Expenses All expense reports must be in compliance with Company policy, which can be found on the Amdocs Portal. IN-TOWN EXPENSES IN-TOWN EXPENSES – cell phone, mileage, etc. Complete in-town expense report online through Employee Self Service. TRAVEL EXPENSES TRAVEL EXPENSES – all travel related expenses relevant to assigned travel number Complete travel expense report online through TRAVEL REQUEST LINK ABOVE. Attach all relevant receipts to on-line expense reports. If need assistance - http://helpdesk/client/centers/others/finance/finance.htmhttp://helpdesk/client/centers/others/finance/finance.htm

36 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 36 Process Support & Tools Amdocs Finance

37 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 37 American Express Cards Employees are to place all business travel and entertainment expenses (which are reimbursable by Amdocs) on their American Express Corporate Card. To request a Corporate Card, complete the forms located on the St Louis Finance Portal – http://stlaks1/sites/finance/stl/ http://stlaks1/sites/finance/stl/ US Employees Corporate Credit Card Terms - Review of terms and conditions Corporate Card Application Non US Citizen Form (complete only if not a US citizens) Employee Agreement Employee completes forms and sends to manager for approval and signature Employee submits completed forms to _NA Credit Cards for processing Amdocs does not guarantee an employee will be issued a Corporate Card American Express reviews employee’s personal credit history to determine eligibility Amdocs does not pay employee’s American Express Corporate Card balances It is employee’s responsibility to submit an expense report for reimbursement and pay their Corporate Card balance on a timely basis Amdocs will not reimburse the employee for Membership Rewards Programs

38 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 38 Routing for Invoices and Expenses All invoices are to be sent to A/P as follows: Regular Mail to: Amdocs (please be SURE to specify the correct legal entity) P.O. Box 4637 Chesterfield, MO 63006 Or Email to: STLAPINV@amdocs.com All expense reports are to be processed electronically through Employee Self Service on the Amdocs Portal.

39 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 39 Accounts Payable contact list CONTACTS – All inquiries regarding invoices or employee expense reports should be submitted as follows: Invoices* InvoiceInquiry@amdocs.com Employee Expenses* _Finance Helpdesk (FinanceHelpdesk@amdocs.com)or by opening a ticket at http://helpdesk/client/centers/others/Finance/Finance.htmhttp://helpdesk/client/centers/others/Finance/Finance.htm

40 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 40 HR - Contact Information Life Cycle Team – HRPS Specialist Dorit Golan 314-212-7179dorit.golan@amdocs.comdorit.golan@amdocs.com Laura Menner 314-212-7203laura.menner@amdocs.comlaura.menner@amdocs.com Christine Adler 314-212-7316christine.adler@amdocs.comchristine.adler@amdocs.com Fax:314-212-7505 Payroll Team Daniela Egidi 314-212-8318daniela.egidi@amdocs.comdaniela.egidi@amdocs.com Amy Hanna 314-212-7077amy.hanna@amdocs.comamy.hanna@amdocs.com Fax:314-212-7222 Benefits Department Emailstlbenefits@amdocs.comstlbenefits@amdocs.com Toll Free:866-406-8003 Fax: 314-212-8359

41 AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION Information Security Level 1 – Confidential© 2011 – Proprietary and Confidential Information of Amdocs 41


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