Presentation on theme: "AMDOCS: A Place to Grow New Employee Presentation"— Presentation transcript:
1AMDOCS: A Place to Grow New Employee Presentation Fiscal Year 2013
2Welcome and Congratulations on your new career with Amdocs – we look forward to partnering with you!
3Market LeaderAmdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations.
4Do more in the Connected World Amdocs StrategyDo more in the Connected WorldCES 8 builds on Amdocs’ market leadership in customer experience systems innovation, delivering the most advanced business and operational support systems, service delivery platforms, proven services, and deep communications expertise to enable service providers and their customers to do more in the connected world. Amdocs’CES 8 helps service providers explore new business models, differentiate through personalized customer experiences, and streamline operations.Expand QuickerRealizing the connected life opportunityDrive ExperienceDifferentiating through a unique, real- time customer experienceRun LeanerEmbracing lean and agile operations
5Stability Reduced Risk for our Customers Market Leader#1 provider of software & services to communication service providersStrong revenue growth and operating margins$3.2 B revenue*$404 M operating income*More than 19,000 employeesStrong position for ongoing investmentExcellent cash and short term investment position$1.17 B*Global Presence: Revenue by Region73% North America, 13% Europe, 14% ROW (Revenue)More than 19,000 employees and customers in over 60 countriesDevelopment & support centers:Canada, Cyprus, India, Ireland, Israel, and the USA
6Amdocs History Highly-focused Successful Business Strategy 2005Acquire DST INNOVIS, & Enter Broadband Cable & Satellite Market2011Acquire Bridgewater Expand Leadership in data and network monetization2001Acquire Clarify & Enter CRM Market2005Acquire Longshine IT Co. LTD. & Enter Chinese Market2009Acquire jNetX & Expand Leadership in the Service Delivery Platform Market2007Acquire SigValue Expansion into Growth Markets1998IPO (NYSE:DOX)198220112010Acquired Streamezzo mobile internet application1982Founded – Focus on Directory Publishing Systems2008Acquire ChangingWorlds & Expand Leadership in Personalization & Portal MarketThe beginning – 5 people – boaz dotan, avi naor, nehemia levenbaum, mario segal and eli gelman.Initial focus – directories. Amdocs = American Directories operations and computerized systems.1984 Started with the initiation of the baby bells by forming strong partnership with sowthwestern bell = SBC. The deal was 1M + royalties for SBC for any further deals based on the software (They were a large holder of stocks now AT&T as a little less than 5%). This deal brought amdocs to control of the market (US) with 87% market share.1995 – The deal with SBMS – first ensemble customer1998 – IPO. June 19th. Share was $14 (3 billion valuation). Current valuation 4.3 billion. Current share price 31.5We accelerated our delivery capabilities in 1999 with the acquisition of International Telecommunication Data Systems, Inc. (ITDS), the second largest telecom billing service bureau in the United States. This acquisition enabled us to expand our managed services offering and enhanced our ability to provide outsourcing solutions to our customers. Basically this is the base of our Champaign operations. The managed service provider for Nextel (which was later purchased by Sprint…)November 2001: We acquired Clarify’s assets from Nortel Networks. 200m in cash This acquisition positioned Amdocs as the world's leading provider of (CRM) solutions to the communications industry. Bought because product was mature (although customer base was mainly within enterprise). And after failure for inhouse development. Nortel had them for a short time and fired half employees as condition for deal.Early 2004: XACCT Technologies 29.5m part in shares and part in cash, which extended the scope of our integrated customer management approach to support end-to-end event processing, from network mediation through billing, for voice, data, content and commerce prepaid and postpaid transactions. Had good solution for IP based mediation. (small israeli start up 80 people)July 2005: We acquired DST Innovis – 238m in cash, the Customer Management division of DST Systems that provided leading customer care and billing solutions for the broadband media industry. Aim is customer base amdocs extinguished most of the technology . We did gain some market share in US but not in other markets.August 2005: Amdocs acquired Longshine Information Technology Company, Ltd. – 30m in cash, headquartered in Beijing, China. Longshine had been providing billing, customer care, business intelligence and settlement systems since 1996, as well as associated integration and implementation services, primarily to the telecommunications sector in China, including the utility industry. Half a year ago – we sold back to the original owner and remaind with 19% of the companyApril 2006: Our acquisition of Qpass 275m in cash allowed us to offer a broader set of solutions to service providers and media companies seeking to launch and monetize new IP-based services and content. DIGITAL COMMERCE - seattleAugust 2006: Amdocs acquired Cramer Systems Group – 375m in cash, a leading provider of OSS solutions which enabled us to provide a complete end-to-end offering (combined business support and operations support systems). With this acquisition, we became uniquely positioned to enable service providers to integrate B/OSS business processes and, as a result, rapidly introduce new offerings, significantly reduce cost of operations and focus on customers. britishFebruary 2007: Our acquisition of SigValue – 54m in cash, (NBU) whose platform addressed the needs of prepaid mobile subscribers who represent the vast majority of customers in the growth (emerging) markets and tend to have relatively low levels of average revenue per user. The platform combines the basic functions required for billing and customer care with a service control function, offering a single system that supports multiple networks, multiple services and all lines of business. - israeliiApril 2008: Amdocs acquired JacobsRimell – 45M in cash, a privately held leading provider of customer-centric fulfillment solutions for the broadband cable industry. This acquisition augmented Amdocs’ OSS offering, and builds on our past acquisitions of DST Innovis Inc. and Cramer Systems Group Ltd. As a result, service providers can launch new converged services more quickly and cost effectively. English companyNovember 2008: Amdocs acquired ChangingWorlds Ltd.- 60m in cash, a privately held provider of personalization and intelligent portal solutions for mobile service providers. ChangingWorlds’ technology, combined with the Amdocs CES portfolio, enables better customer experiences by allowing end users to quickly get relevant information based on what they use most, making it easier to navigate the Internet on their phones, reducing the time they spend looking for content. Irish – content presonalizationOctober 2009: Amdocs acquired jNetX – 50m, a privately-held provider in the service delivery platform (SDP) market. This acquisition propelled Amdocs into a leadership position in the market by combining jNetX’s leading SDP offering with Amdocs existing service delivery solutions and capabilities. The joint Amdocs-jNetX offering uniquely enables service providers to combine converged network services with IT and Web domain services for truly innovative and valuable applications. Sdp enables CSP to expose their network assets to developers and this monetise their assetsMarch 2010: Amdocs acquired MX Telecom – 104m in cash, the largest mobile transaction hub in the United States. MX Telecom is a leading mobile payments and messaging aggregator with operations in Europe, US, and Australia. This strategic acquisition expands OpenMarket’s global footprint, substantially increases our market leadership in the rapidly growing mobile payments market that will extend well beyond messaging in the coming years, and strengthens our product portfolio with an extensive set of value added services for merchants.May 2010: Amdocs acquired Streamezzo, a mobile internet application development platform, in order to broaden our solutions in digital services delivery. french – decelopment platform for rich media2011 = Bridgewater – canadian company 220M (bringing cash of 90) – data experience management through network policy2004Acquire XACCT & Enter Mediation Market2006Acquire Qpass Inc., & Enter Digital Commerce Market2010Acquire MX Telecom & expand leadership in OpenMarket business1999Acquire ITDS & Enter Managed Services Market2006Acquire Cramer Systems Group Limited & Enter OSS Market2008Acquire Jacobs Rimell & Expand Leadership in Broadband Cable Industry
7Amdocs Global Leadership Partial Customer List Serving Nearly 90% of the Service Providers on Fortune Magazines Global 500
10Vacation Annual vacation is quoted in your offer letter ANNUAL VACATION DAYSService with Amdocs WorldwideJob Band Level1234, 5 & 6Up to 3 years of employment10 days15 days20 daysCompletion of 3rd year of employmentCompletion of 5th year of employmentCompletion of 10th year of employmentAnnual vacation is quoted in your offer letterVacation is accrued on a monthly basisVacation accrual begins at the time of hire and accrues on a monthly basisVacation accrual continues to roll over each year, with a cap of 30 days10 days = 7.5hrs monthly days = 11.3hrs monthly days = 15hrs monthlyVacation BalanceVacation balances are updated end of each monthMay be viewed anytime through Employee Self Service – My BenefitsOnce employee reaches 30 days of accrued vacation the accumulation of days will stop. Accumulation of additional vacation days will recommence once vacation days have been utilized so that the balance drops below 30 days by the use of vacation
11Sick Time Sick Days - for the use of illness or medical purposes 15 days per calendar year – Jan. 1st to Dec. 31stDays are prorated based on date of hire for 1st yearNo Roll OverNo payout of sick days at time of separationWithin the 15 days of sick time, 6 days may be used to care for an immediate familymember (spouse, parent or child) each year
129 paid holidays in each calendar year. Full-time employees who work at least 30 hours per week are eligible for9 paid holidays in each calendar year.Holidays observed are generally as follows. (please note that holidays may vary based on location)2013 Holidays HolidayObservance DayNew Year's DayTuesday, January 1, 2013Personal "Float" Holiday (1 day)Hired before April 1st for first year employmentAny one day of your choiceMust be used a whole dayMemorial DayMonday, May 27, 2013Independence DayThursday, July 4, 2013Labor DayMonday, September 2, 2013Thanksgiving DayThursday, November 28, 2013Day after ThanksgivingFriday, November 29, 20131st Christmas HolidayTuesday, December 24, 20132nd Christmas HolidayWednesday, December 25, 2013New Year's Day (2014)Wednesday, January 1, 2014
13Additional HR Programs Employee Referral ProgramBonus for technical hires for entry level and up to VPPersonal Events RecognitionMarriages5 days special vacationSeparate from annual vacation accrualMay be used up to 6 months after wedding dateGift Check for $125Request gift check after wedding date with online forms on PortalPayment will be separate deposit on the following payroll cycleBirths and Adoptions2 days special vacation – fathers onlyShould be used at time of birthGift Check for $90Request gift check after date of birth with online forms on Portal
14Miscellaneous Paychecks Dress Code Work Hours Paid semi-monthly on the 15th and last day of each month. If these days fall on a weekend or holiday you are paid the business day prior.Can be direct deposited into multiple accounts.Dress CodeDress code will vary by customer site and location.Please confirm the dress code for your site with your manager.Work HoursCompany standard is 40 working hours + 5 hours for lunch = 45/week total(* this could vary by your site and project)ID Badges required for entry and visible at all times.
15Ethics Hotline Harassment Prevention/Fair Treatment Policy Amdocs offers a theft and fraud hotline to help prevent unethical behavior and ensure a safe work environment for all its’ employees. This hotline is not intended to be a substitute for speaking directly with management, but rather is to be used as a secondary resource should an employee wish to report an incident but prefer to remain anonymous. Examples of such behavior include but are not limited to theft, conflicts of interest, embezzlement, and fraudulent activity.For additional information on the Company’s ethical guidelines, please refer to the Code of Business Conduct policy.Ethics Website - https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=20173&nav=page1Ethics Hotline - Dial (Toll-free)Harassment Prevention/Fair Treatment PolicyAmdocs is committed to providing a work environment free of unlawful harassment and intimidation.Discriminatory or harassing actions because of race, sex, color, age, religion, national origin, disability, or anyother basis prohibited by applicable federal, state, or local law, or for any other unlawful reason, violate thispolicy. Amdocs believes treating each other respectfully is essential to maintaining a productive workenvironment.Amdocs will not permit any retaliation or adverse consequences against an employee who complains ofharassment or other employment discrimination.
16Reporting and Complaint Procedure Open Door Policy Report all incidents to the direct supervisor, who is required to contact Human Resources.If the employee feels he or she cannot discuss the matter with the direct supervisor, he or she shouldcontact the higher-level manager or the Human Resources Business Partner.More information on the Complaint Procedure can be located in the Employee Information Manual.Link to the Employee Information ManualOpen Door PolicyAmdocs has an "open door policy.” If you have a job-related problem, question or complaint, you should discuss it with your supervisor or Human Resources.If the discussion with your supervisor does not answer your questions or resolve the matter to your satisfaction, you may then present your complaint, orally or in writing, to the next level of management or Human Resources.When the issue personally involves the supervisor or manager with whom you would ordinarily discuss a problem, you may bypass that individual and proceed to Human Resources without fear of reprisal.Difficulties in using this open door policy should be brought to the attention of the Human Resources.
17Environmental Health and Safety To provide a safe and secure environment, encompassing our business, our premises, our employees and all those we come into contact with.To provide a safe and healthy workplace by promoting high levels of physical and mental well-being and preventing occupational illness.Amdocs is prepared to respond to various emergencies:Evacuation FireMedical SecurityUtilities WeatherAmdocs Safety and Security information can be found on the intranet home page.Questions about Safety contact the Facility Supervisor at your location
19Email Account Information Amdocs MailboxAll Amdocs employees receive an Amdocs mailboxTwo addresses are createdEmployees located at customer sitesRequest an link setup to combine to customer site ex:Open a help desk ticket through Global SupportAmdocs Portal – Global Support – IT- NT & – MailboxLevel 4 “forward my to customer site”Level 5 “more than 3 months”CONTINUE – complete questions bottom of form – SUBMITEmployees B4 & above may not request link due to security reasons.Employees may NOT forward to other outside addresses such as
20Digipass RSA Token (Secure ID) Digipass RSA Secure ID DeviceIs used to generate a unique password during the authentication process when accessing the Amdocs network from a remote location.The Digipass RSA Secure ID device generates a unique one-time password each time you enter the associated PIN number.The password is valid for only 30 seconds.If your connection fails or you were unable to enter the password within 30 seconds, you must generate a new password by re-entering the 4 digit PIN you received with the device.
21Amdocs Portal Amdocs Worldwide News – updated daily How to connect:Amdocs Offices – click on internet explorer . Portal is home pageCustomer Site Locations – connect through “Webgate”LINKS TO:Human ResourcesEmployee Self ServiceGlobal SupportLearning ServicesWork HoursTravel – FinanceIndustry NewsPhonebook …..Portal includes a multitude ofAmdocs products, services and tools with ongoing new resources available.
22Webgate Connection Connect to Webgate via: http://webgate.amdocs.com Open Internet Explorer and go to Help - About Internet Explorer to verify that you are running version 6.0 or higher. Please request an upgrade, if neededChoose North AmericaEnter your Digipass username and 6-digit generated Digipass passwordClick on the Check NT password linkEnter your Amdocs NT username and NT passwordAccess any of the other available links using your Amdocs NT username and new password (ntnet\username)
23Human Resources North America Portal Process Support & Tools Links to:Benefits, Policies, Services,Values, and much more….
24HRPS Clarity – Helpdesk Services * Have a question for Human Resources? Open a HR Helpdesk ticket here
25Employee Self Service Common Links: Update My Details address, phones, family status, bankaccountMy Benefitsvacation BalanceIn Town Expensesonline expensereportingHuman ResourcesHR portal welcomepageWork Hourstimesheet reportingOnline FormsLearning ServicesSome of the functions are onlyavailable on Amdocscomputers.
27IT - Helpdesk and Contacts Available 24 hours a day, 7 days a weekMany IT services (new PC, DISA account, software request, etc.) may also berequested by submitting an Amdocs IT form via online forms.You will be requested to provide your Amdocs Employee ID # and project billing code when calling the Amdocs Help Desk.
29Work Hours System All amdocs employees record their work hours within the Work Hours (WH) system.Using this system, you are able to record your:Daily hours presentTime spent on projects and tasksAbsence hoursVacation timeUsing this System, the company is able to:Track and maintain integrity of customer invoicesManage project work plans and progressAnalyze employee presence and absence hours
30Accessing the Work Hours “WH” System Employees accessing the Amdocs network via RAS/VPN/LAN connection:Open Internet ExplorerAccess the amdocs Intranet portal page:Click on the Work Hours linkEmployees located at a customer site and accessing the amdocs network via the Amdocs WebGate site:Open Internet Explorer and connect to the amdocs WebGate page:Enter your Digipass token username and passwordClick on the WH Reporting system linkEnter your amdocs NT username, password, and domain
31Work Hours – Time Reporting Timesheet ReportingOpens to your name and idTS Reporting - record daily hoursWH eLearning and User GuidesReportsNeed Help – “Open here WH ticket”
32Work Hours Time Reporting Employee namePresence HoursEnter hours present based on a 24 hour clock.Reporting & CodesEnter your work and/or absence codes along with the total number of hours (manager will provide project’s reporting code).ApprovalsClick Save and Approve.Enter your NT User Name and password as your approval.Your timesheet will then be sent to your manager for final approvalIMPORTANTCOMPLETE and SAVE WEEKLY
34Amdocs Travel Arrangements All Business Expenses Employee submits a completed travel request on-line at least 10 business days prior to travel commencingEmployees are expected to be flexible in regards to their flight itinerary to maximize potential cost savingsTravelers will receive with travel itineraries , confirmation information and assigned travel numberThe Travel department handles all air, hotel, car and train reservations.Link to the TRAVEL REQUEST AND TRAVEL EXPENSE REPORTS:All Business ExpensesAll expense reports must be in compliance with Company policy, which can be found on the Amdocs Portal.IN-TOWN EXPENSES – cell phone, mileage, etc.Complete in-town expense report online through Employee Self Service.TRAVEL EXPENSES – all travel related expenses relevant to assigned travel number.Complete travel expense report online through TRAVEL REQUEST LINK ABOVE.Attach all relevant receipts to on-line expense reports. If need assistance please contact:
36American Express Cards Employees are to place all business travel and entertainment expenses (which are reimbursable by Amdocs) on their American Express Corporate Card.To request a Corporate Card, complete the forms located on the St Louis Finance Portal:US EmployeesCorporate Credit Card Terms - Review of terms and conditionsCorporate Card ApplicationNon US Citizen Form (complete only if not a US citizens)Employee AgreementEmployee completes forms and sends to manager for approval and signatureEmployee submits completed forms to _NA Credit Cards for processingAmdocs does not guarantee an employee will be issued a Corporate CardAmerican Express reviews employee’s personal credit history to determine eligibilityAmdocs does not pay employee’s American Express Corporate Card balancesIt is employee’s responsibility to submit an expense report for reimbursement and pay their Corporate Card balance on a timely basisAmdocs will not reimburse the employee for Membership Rewards Programs
37Invoices and Expense Reports For External queries (Amdocs suppliers) regarding Invoice or Payment status,Please the Accounts Payable Helpdesk atSubmission of new invoices should be sent directly toPlease keep in mind our SLA response time is 2 Working DaysFor Internal queries (Amdocs employees) relating to supplier queries or expensereimbursements, please raise a call by clicking on the following link: You can use this site to:Raise Internal Accounts Payable queriesFamiliarize yourself with the structure of our teamLearn the processes/services supported by our team
38Contact InformationLife Cycle Team – HRPS SpecialistsNorth America Professional ServicesNA HRPS WebsiteFax:Payroll TeamStephanie RobinsonAmy HannaDaniela EgidiFax:Benefits TeamToll Free:Fax: