1. Remote Assistance  Using this program you can allow someone to work on your computer, chat with you and view your screen with your permission  The other person should also have Windows XP on his system

2. Remote Assistance  When you open Remote Assistance, it gives you two options  To invite someone to help you out or to view the status of the invitation you have already sent  Choose the first option to invite someone to help you

3. Remote Assistance  Again here you have two options  You can use Windows Messenger (msn) or send e-mail to the particular person  If you are using Messenger service, that person should be online at that time

4. Remote Assistance  If you are using e-mail to invite, type in the e-mail id and click “invite this person”  To use this e-mail option, your Microsoft Outlook (default e- mail client with Office XP) should be configured.  You can also enter e-mail id from the address book which you have already stored.

5. Remote Assistance  When you choose e-mail option, this screen will appear  This screen will ask for your name which appears in your invitation and the message to that person and continue.

6. Remote Assistance  You can set the time limit the other user can connect to your computer  You can also set password to connect to your computer for security (optional)  Click “Send Invitation”

7. Remote Assistance  If you have not configured “Microsoft Outlook” earlier, the above window appears to “Create a New Profile  Give a name for the e-mail account you want to create eg: hotmail account, saluki account  If you have configured “Microsoft Outlook” earlier, you won’t get this window.

8. Remote Assistance  After giving a profile name, this screen appears  Choose “Add a new e- mail account” and click “Next”

9. Remote Assistance  You have to choose the server type of the mail account you are going to setup.  You can know the server type by contacting the mail provider.  Most of the school accounts will be POP3 server.  Yahoo and hotmail accounts will be HTTP server.

10. Remote Assistance  You have to give your name, e-mail address, User Name and the Password  You have to give Incoming and Outgoing mail server.  You can get this information by contacting the mail provider

11. Remote Assistance  This screen will appear telling that mail account has been setup successfully  Choose Finish

12. Remote Assistance  When you have successfully configured Outlook, this window appears telling that “remote assistance” is trying to access e- mail account.  Choose “Yes”  You can also set time limit that this program can use Microsoft outlook

13. Remote Assistance  Choose “Yes” on this window

14. Remote Assistance  Now you have successfully sent an invitation.  You can send another new invitation or view the invitation status you have sent

15. Remote Assistance  When you click “view invitation status”, this screen appears showing all the details.  You can expire, delete or resend this invitation  A message will be displayed to you when the recipient tries to access you computer